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Mercure London Staines-upon-Thames Hotel

3.0 star property
Riverwalk hotel with bars/lounges and 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
Exterior
Exterior
2 bars/lounges
Twin Room, River View

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Staines Bridge
    6 min walk
  • Royal Holloway, University of London
    5 min drive
  • Thorpe Park
    6 min drive
  • London (LHR-Heathrow)
    21 min drive

Room options

View all photos for Twin Room, River View

Twin Room, River View

Twin Room, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Double Room, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 16.5 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Portable fan
Eco-friendly toiletries
  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior
ibis London Heathrow Airport
Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (2242)
The price is NZ$148
for 1 night
includes taxes & fees
29 Nov - 30 Nov
ibis London Heathrow Airport

About the area

Staines

At Mercure London Staines-upon-Thames Hotel you'll be within steps of Thames River and Thames Path. Highlights at this hotel include 2 bars/lounges and a restaurant. .The restaurant, Riverside Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Lounge Bar is the hotel's own bar. A meeting room and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 7 AM and 9 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 3-property class Staines hotel include Windsor Castle and LEGOLAND® Windsor.

What's nearby

  • Royal Holloway, University of London - 5 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • Windsor Great Park - 12 min drive
  • LEGOLAND® Windsor - 13 min drive

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Riverwalk hotel with bars/lounges and 24-hour front desk
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
  • Dining venue
Mercure London Staines-upon-Thames Hotel offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 7 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 7.00 per person
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

What is the cancellation policy at Mercure London Staines-upon-Thames Hotel?

Mercure London Staines-upon-Thames Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure London Staines-upon-Thames Hotel?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure London Staines-upon-Thames Hotel on 1 Dec 2024 start from NZ$97.2, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure London Staines-upon-Thames Hotel?

Yep, Mercure London Staines-upon-Thames Hotel has a self car park for GBP 10.00 per day. Onsite parking is limited.

Are there any beaches close to Mercure London Staines-upon-Thames Hotel?

The closest beach to Mercure London Staines-upon-Thames Hotel is Ruislip Lido Beach (18.3 km).

Is Mercure London Staines-upon-Thames Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mercure London Staines-upon-Thames Hotel is a hit with families.

Does Mercure London Staines-upon-Thames Hotel serve breakfast?

You bet, continental breakfast is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Mercure London Staines-upon-Thames Hotel?

No, Mercure London Staines-upon-Thames Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure London Staines-upon-Thames Hotel?

Yep, you can grab a meal at Mercure London Staines-upon-Thames Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Mercure London Staines-upon-Thames Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 156 out of 603 reviews" "
Rating 8 - Good. 237 out of 603 reviews" "
Rating 6 - Okay. 107 out of 603 reviews" "
Rating 4 - Poor. 55 out of 603 reviews" "
Rating 2 - Terrible. 48 out of 603 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller
Terrible (well non-existent) Customer Service
Accidentally booked the wrong day. Tried to change it on the same day was booked but as a non-cancellable room they would not move the date by one day. Customer service is therefore considered terrible and I would never book this hotel again, or any in this group of hotels as I know several people that have stayed in Accor Group hotels and have a variety of issues including theft. And nothing is ever done at hotel or Group level, they simply dont care. I only booked because it was so close to the audit i was doing. Rather than pay this hotel any more money i elected to drive a 6 hour round trip instead.
Stayed 1 night in Jul 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast could be better for the price, There is room for improvement, but overall the hotel was good for the price!
Stayed 1 night in Aug 2024

10/10 Excellent

raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location lovely hotel great value for money. 10/10
Stayed 1 night in Aug 2024

4/10 Poor

Craig

Business traveller
Liked: Cleanliness, staff & service
Nice but very noisy with aircraft noise
On the face of it the hotel was very nice with nice rooms, some rough edges, but was clean, good wifi, comfy beds and a riverside location. For me it was ruined by being mis-sold on Hotels.com. The site said fans in the room - not in mine and also double glazed and sound proofed - defo not mine. the noise from the planes and trains was unbearable Had my room been double glazed and had a fan, I wouldnt have had to have the window open all night to cool the room and wouldnt have been disturbed by the noise. Also this site says "sound proofed" some may be but many are not so I regarded this as mis-selling and runied the experience here as its very noisy. If you do stay here, make sure the room is sound proofed and/or has a fan in warmer weather Sadly circumstances beyond the control of the hotel spoilt this trip.
Stayed 3 nights in Aug 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel in a good location.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for the buck with a nice view!
The staff were welcoming and courteous at arrival, which meant a lot after a stressful day from a cancelled flight. The bed was quite comfortable and the bathroom was well furnished. Location is also near many good restaurants and a short ride to Heathrow. Would stay again.
Stayed 1 night in Aug 2024

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Needed a couple of rooms overnight as we had an early appointment in central london next day. We checked in at 8pm and gone by 6 am. The check in and out was easy . The rooms were comfortable and clean. We paid the 5 pound to park at hotel. Had a couple of drinks sat relaxing looking at the thames in the evening. Reception and bar service was good . Would use this hotel as a stop over again.
Stayed 1 night in Aug 2024

8/10 Good

Leandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Jul 2024

8/10 Good

V p

Liked: Cleanliness, staff & service, room comfort
The room was good but the toilet never flushed, there was constant tap dripping
Stayed 1 night in Jul 2024

10/10 Excellent

Alex

The concierge- Anna, was exceptionally professional, frequently, and helpful. We requested a room change and she dealt with it immediately- with a smile. She made out stay perfectly enjoyable.
Stayed 1 night in Jul 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fabulous location right on the Thames, with fab tow path walks. Staff were very polite & friendly. Big comfy bed.
Stayed 2 nights in Jul 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in Staines so we could meet up with family. Had an amazing meal in the evening and so much choice at breakfast and all presented beautifully. Staff were chatty and friendly, made us feel welcome, nothing was to much trouble. Will stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.
Stayed 5 nights in Sep 2022

6/10 Okay

Harsha

Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stop
Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.
Stayed 1 night in Sep 2022

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

matthew

Stayed 2 nights in Sep 2022

8/10 Good

Rachel Maisie

Stayed 1 night in Sep 2022

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable hotel, good location, good amenities, friendly staff, esp cleaners.
Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Excellent stay - lovely river view and nice walk along the Thames path i to town
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it at all costs.
We stayed here recently We left earlier than planned as it was horrendous. Electrical items not PAC tested, Dirty room, Hot water tap with no water coming from it, no not water for a shower, No air con and room was very hot. My partner was followed by a creepy person all the way to our car and then back to the room. Most rooms were filled with people living there, so much so that all staff had active CCTV .
Stayed 3 nights in Sep 2022

6/10 Okay

Randal

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly Staff
Friendly staff but hotel is looking very tired.
Stayed 2 nights in Sep 2022

4/10 Poor

Joanne

Stayed 1 night in Sep 2022