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Hotel Nikko Guam

4.0 star property
Family fun on the beach, with 3 outdoor pools, near T Galleria by DFS

Photo gallery for Hotel Nikko Guam

Beach/ocean view
Exterior
On the beach, white sand, free beach cabanas, beach umbrellas
Exterior
3 outdoor pools, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Spa
  • Housekeeping
  • Breakfast available
The current price is NZ$308
includes taxes & fees
24 Mar - 25 Mar

Explore the area

Map
245 Gun Beach Road, Tumon, Tamuning, NRV, 96931
  • Mandara Spa at Hotel Nikko Guam
    ‪1 min walk‬
  • Gun Beach
    ‪1 min walk‬
  • Beng Teng Spa - Guam
    ‪4 min walk‬
  • Guam (GUM-A.B. Won Pat Intl.)
    ‪12 min drive‬

Room options

View all photos for GOGO! GUAM X Japanese Only USD $60 coupon - Ocean Front Twin Room

In-room safe, desk, free WiFi, bed sheets

GOGO! GUAM X Japanese Only USD $60 coupon - Ocean Front Twin Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Ocean Front Twin Room

In-room safe, desk, free WiFi, bed sheets

Ocean Front Twin Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Ocean Front Triple Room

In-room safe, desk, free WiFi, bed sheets

Ocean Front Triple Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • 48 sq m
  • Ocean view
  • Sleeps 6
  • 3 Large Single Beds

View all photos for Ocean Front Deluxe Room

In-room safe, desk, free WiFi, bed sheets

Ocean Front Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for NYE Nikko Fireworks Guaranteed View (Ocean Front Deluxe Room)

In-room safe, desk, free WiFi, bed sheets

NYE Nikko Fireworks Guaranteed View (Ocean Front Deluxe Room)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for NYE Nikko Fireworks Guaranteed View (Ocean Front Premier with Lounge Access Breakfast at Restaurant)

In-room safe, desk, free WiFi, bed sheets

NYE Nikko Fireworks Guaranteed View (Ocean Front Premier with Lounge Access Breakfast at Restaurant)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Free minibar items
TV
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for Ocean Front Premier with Lounge access (Breakfast at Lounge, includes child)

In-room safe, desk, free WiFi, bed sheets

Ocean Front Premier with Lounge access (Breakfast at Lounge, includes child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Free minibar items
TV
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for Ocean Front Premier with Lounge access (Breakfast at Restaurant, includes child)

In-room safe, desk, free WiFi, bed sheets

Ocean Front Premier with Lounge access (Breakfast at Restaurant, includes child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Free minibar items
TV
Bidet
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for NYE Nikko Fireworks Guaranteed View (Ocean Front Premier Lounge Access Breakfast at Premier Lounge)

In-room safe, desk, free WiFi, bed sheets

NYE Nikko Fireworks Guaranteed View (Ocean Front Premier Lounge Access Breakfast at Premier Lounge)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Free minibar items
TV
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for NYE Nikko Fireworks Guaranteed View (Ocean Front Twin Room)

In-room safe, desk, free WiFi, bed sheets

NYE Nikko Fireworks Guaranteed View (Ocean Front Twin Room)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds

View all photos for GOGO! GUAM X Japanese Only USD $60 coupon - Ocean Front Deluxe Room

In-room safe, desk, free WiFi, bed sheets

GOGO! GUAM X Japanese Only USD $60 coupon - Ocean Front Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for Ocean Front Premier Suite with Lounge access (Breakfast at Restaurant, includes child)

In-room safe, desk, free WiFi, bed sheets

Ocean Front Premier Suite with Lounge access (Breakfast at Restaurant, includes child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Free minibar items
TV
  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for Ocean Front Deluxe Room

In-room safe, desk, free WiFi, bed sheets

Ocean Front Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
  • 48 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for Ocean Front Suite with Lounge access (Breakfast at Restaurant, includes child)

In-room safe, desk, free WiFi, bed sheets

Ocean Front Suite with Lounge access (Breakfast at Restaurant, includes child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Free minibar items
TV
  • 100 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

View all photos for GOGO! GUAM X Japanese Only USD $60 coupon - Ocean Front Premier

In-room safe, desk, free WiFi, bed sheets

GOGO! GUAM X Japanese Only USD $60 coupon - Ocean Front Premier

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Large Single Beds OR 1 King Bed

Similar properties

Exterior

RIHGA Royal Laguna Guam Resort

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.2 out of 5, Very good, (481)
The price is NZ$249
for 1 room
includes taxes & fees
8 Mar - 9 Mar
RIHGA Royal Laguna Guam Resort

About the area

Tamuning

A family-friendly stay in Tamuning awaits you at Hotel Nikko Guam. Within a 30-minute stroll, you'll find T Galleria by DFS and Tumon Beach. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Ayualam can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the hot tub. The buffet restaurant, Magellan, serves international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and kids' swimming pool. Meeting rooms and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of airport pick-up service. .With a stay at this Tumon hotel, you'll be 2.7 km (1.7 mi) from Micronesia Mall and 4.6 km (2.9 mi) from Two Lovers Point.

What's nearby

  • T Galleria by DFS - 14 min walk
  • Micronesia Mall - 5 min drive
  • Two Lovers Point - 7 min drive
  • Tumon Beach - 7 min drive
  • Guam Premier Outlets - 8 min drive

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 12 min drive

Restaurants

  • ‪The Beach at Gun Beach - ‬7 min walk
  • ‪Uomaru-Honten - ‬12 min walk
  • ‪Hard Rock Cafe Guam - ‬15 min walk
  • ‪Starbucks @ THE MIX - ‬13 min walk
  • ‪Capricciosa II Pacific Place Bldg. - ‬11 min walk

About this property

Hotel Nikko Guam

Family fun on the beach, with 3 outdoor pools, near T Galleria by DFS
Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and umbrellas. At Hotel Nikko Guam, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a children's pool, a fitness centre and a garden. Free self parking is available.

This Tamuning hotel is smoke free.

  • 470 guestrooms or units
  • 16 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Hotel Nikko Guam offers 470 accommodations with a safe and complimentary slippers. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Tamuning hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Ayualam. Services include deep-tissue massages, hot stone massages, facials and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Free covered self parking on site
  • Covered valet parking on site (USD 6 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: USD 38.50 for adults and USD 30 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Benkay
  • Magellan
  • Toh-Lee

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • Snorkelling
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's pool
  • Children's toys
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool toys
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 88.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 38.50 for adults and from USD 30 for children
  • Airport shuttle fee: USD 60 per vehicle (maximum occupancy 3)
  • Valet parking fee: USD 6 per day (in/out privileges)
  • Rollaway bed fee: USD 88.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property uses a grey water recycling system.
    Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guam Hotel Nikko
Hotel Nikko Guam
Nikko Guam
Hotel Nikko Guam Tamuning
Nikko Guam Tamuning
Hotel Nikko Guam Hotel
Hotel Nikko Guam Tamuning
Hotel Nikko Guam Hotel Tamuning

Frequently asked questions

What is the cancellation policy at Hotel Nikko Guam?

Hotel Nikko Guam offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Nikko Guam?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Nikko Guam on 24 Mar 2025 start from NZ$308.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Nikko Guam?

Yep, Hotel Nikko Guam has a free self car park. Additionally there is covered valet parking with in/out privileges for USD 6 per day.

Are there any beaches close to Hotel Nikko Guam?

Yep, Hotel Nikko Guam is a short 1-minute walk from Gun Beach. Fun beach activities include volleyball and snorkelling. You can also find water sports equipment.

Is there a spa on site at Hotel Nikko Guam?

Yep, Spa Ayualam is available for guests. You'll enjoy heaps of services like detox wraps, facials and body treatments, as well as hot stone massages.

Does Hotel Nikko Guam have a pool?

Hotel Nikko Guam has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Nikko Guam have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Nikko Guam?

Hotel Nikko Guam features 3 outdoor pools, a full-service spa and free beach cabanas.

What makes Hotel Nikko Guam a romantic place to stay?

A hot tub and free beach cabanas, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Nikko Guam.

Is Hotel Nikko Guam family-friendly?

You bet! With amenities such as a children's pool, a playground and a waterslide, it's no surprise that Hotel Nikko Guam is a hit with families.

Does Hotel Nikko Guam serve breakfast?

You bet, full breakfast is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Hotel Nikko Guam?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Nikko Guam?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Nikko Guam?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Nikko Guam?

No, only service animals are allowed.

Hotel Nikko Guam Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 430 out of 1007 reviews
Rating 8 - Good. 342 out of 1007 reviews
Rating 6 - Okay. 141 out of 1007 reviews
Rating 4 - Poor. 54 out of 1007 reviews
Rating 2 - Terrible. 40 out of 1007 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, secluded. Friendly staff.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Dalton

Liked: Amenities
Nikko has balcony rooms with amazing view of the bay, a wonderful staff, at an incredible price point.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Joe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was extremely professional and friendly
Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay and the staff was wonderful
Stayed 13 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Garrett

Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
방이 엄청 습하고 개미가 많았어요. 직원분들은 친절했습니다.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check out offered. Quiet
Stayed 2 nights in Oct 2024

8/10 Good

Mariana

Stayed 1 night in Oct 2024

10/10 Excellent

Leroy, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and recommended.
Stayed 5 nights in Sep 2024

8/10 Good

Karen

Travelled with family
Liked: Staff & service, amenities
Great location; view. close to airport, shopping and dining options. Overall good except bathroom needed upgrade.
Stayed 1 night in Oct 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

MAYUMI

Stayed 4 nights in Sep 2024

6/10 Okay

Mia

Travelled with partner
Tiny fridge and low quality bathroom, besides that it was good.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Second Class Guests When It Comes to Parking
While the facilities were obviously architectually planned and built well, cleanliness is superficial only. My biggest complaint is the priority that guests are lowered to in sacrifice to the comfort of the staff. If you look at where the staff park -right at the nearest and most convenient spots, leaving guests to use the distant parking spots- you'd think that guests were at the bottom of the priority list. Knowing JAL's record, I cannot believe that such a policy exists. So this must just be a lack of company rules being enforce. I can tell you from three decades' experience living in Japan that the Japanese are not going to complain to the hotel, but they will make sure to complain to potential future guests. Myself, on the other hand, I don't let sleeping dogs lie. There are other things that I wasn't pleased about, but I'll just focus on this, as it really was ubiquitous.
Stayed 6 nights in Sep 2024

10/10 Excellent

Kari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the VIP benefit of the free wine. The bathrooms are outdated, however. The beach was beautiful. A kid’s splash pad would be amazing.
Stayed 1 night in Sep 2024

2/10 Terrible

Peter Jay Ross

Travelled with family
Disliked: Staff & service, property conditions & facilities
The rate was fine but the customer service was unsatisfactory. I already checked into the room and when I came back to the room I noticed that someone gained access and fixed the room again for unknown reasons. When trying to make a request I kept getting put on hold and when I followed up there was alot of miscommunication. There was no follow-up on customer service’s end on my request and decided to leave it be - unresolved.
Stayed 1 night in Aug 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2024

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect. Friendly staff, clean facilities and room and plenty to do and eat. The bfast buffet was delicious. I only wish the pool had longer hours. Other than that great place to stay. We will be back!
Stayed 10 nights in Jul 2024

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I was underwhelmed by pretty much everything in the hotel except for the Japanese restaurant inside the building. The mattress felt like cardboard boxes with a thing layer of cushion on top, the bathroom was “clean” but not renovated in some time. The hallways still had water stained carpet from the typhoons last year. I paid extra for a premium room with lounge access and breakfast. The breakfast wasn’t served till after I had to leave for work, and the day I could actually eat it, I couldn’t eat any of the food (breads, cold cereal, side salads, deli meat/cheese, yogurt and juice) because of dietary restrictions… I can’t believe that was $20+ a night. The server was kind enough to fill my coffee cup on Monday morning before the lounge opened, but I wasn’t able to use the self-serve espresso machine to make a decent cup of coffee. I tried also using The on-site exercise room, but it didn’t open until well after I left for the office, and closed shortly after dinner. So , I also wasn’t able to use that. The hotel seems like it used to be the must-stay-at destination 20 years ago, but it hasn’t been updated since then. Great views, good service, but sub-par amenities and rooms.
Stayed 5 nights in Jul 2024

10/10 Excellent

Samuel

Stayed 3 nights in Jul 2024