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Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property
Adults-only Tulum resort in Zona Hotelera with 2 restaurants

Photo gallery for Kore Tulum Retreat and Spa Resort - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Beach nearby, white sand, sun-loungers, beach towels
View from room
Property grounds
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive
The current price is NZ$823
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780
  • Tulum National Park
    ‪3 min walk‬
  • SFER IK
    ‪13 min walk‬
  • Las Palmas Public Beach
    ‪14 min walk‬
  • Tulum, Quintana Roo (TUY)
    ‪15 min drive‬

Room options

View all photos for Jacuzzi Suite, Garden View Kore

Free minibar, in-room safe, desk, blackout curtains

Jacuzzi Suite, Garden View Kore

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Jacuzzi Suite, Garden View Tulum

Free minibar, in-room safe, desk, blackout curtains

Jacuzzi Suite, Garden View Tulum

Highlights

Terrace
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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4.3 out of 5, Excellent, (906)
The price is NZ$289
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includes taxes & fees
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About the area

Tulum

A luxury stay in Tulum awaits you at Kore Tulum Retreat and Spa Resort - Adults Only. Within a 5-minute stroll you'll find Tulum National Park and Las Palmas Public Beach within a 15-minute walk. Highlights at this Mediterranean resort include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Nirvana Restaurant, serves international cuisine and is open for breakfast and lunch. For a drink, you can stop by the resort's own poolside bar. Enjoy the 4 hot tubs, gym and sauna plus access to free bike hire. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and karaoke. Free cooked-to-order breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free self parking. .With a stay at this 4.5-property class Zona Hotelera resort, you'll be 1.8 km (1.1 mi) from Playa Paraiso and 3.3 km (2 mi) from Tulum Mayan Ruins.
View more Resorts in TulumOpens in a new window

What's nearby

  • Tulum National Park - 3 min walk
  • Las Palmas Public Beach - 14 min walk
  • Playa Paraiso - 4 min drive
  • Tulum Beach - 7 min drive
  • Tulum Mayan Ruins - 10 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬10 min walk
  • ‪Kin Toh - ‬16 min walk
  • ‪Rossina Cafe - ‬5 min drive
  • ‪Carl's Jr. - ‬3 min drive
  • ‪Mateos - ‬18 min walk

About this property

Kore Tulum Retreat and Spa Resort - Adults Only

Adults-only Tulum resort in Zona Hotelera with 2 restaurants
Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Kore Tulum Retreat and Spa Resort - Adults Only, you'll find 4 hot tubs, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the luxury Kore Tulum Retreat and Spa Resort - Adults Only. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Tulum resort is smoke free.

  • 94 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Karaoke
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • No smoking on site
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private hot tubs and free minibar items. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Nirvana Restaurant
  • Specialties Shangri-la

Things to do

  • 4 spa tubs
  • Bicycle storage
  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • 10 steps to reach entrance
  • No lift
  • Smooth flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200.00 per stay
  • A damage deposit of USD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Wellness Resort
Zenserenity
Zenserenity Resort
Zenserenity Tulum
Zenserenity Wellness
Zenserenity Wellness Resort All Inclusive
Kore Tulum Retreat Resort Adults Only-All Inclusive
Zenserenity Wellness Tulum
Kore Tulum Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults Only-All Inclusive
Kore Tulum Retreat Adults Only-All Inclusive
Kore Retreat Adults Only-All Inclusive
Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Kore Tulum Retreat and Spa Resort - Adults Only?

Kore Tulum Retreat and Spa Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kore Tulum Retreat and Spa Resort - Adults Only?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Kore Tulum Retreat and Spa Resort - Adults Only on 23 Feb 2025 start from NZ$823.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kore Tulum Retreat and Spa Resort - Adults Only?

Yep, Kore Tulum Retreat and Spa Resort - Adults Only has a free self car park. Onsite parking is limited.

Are there any beaches close to Kore Tulum Retreat and Spa Resort - Adults Only?

Yep, Kore Tulum Retreat and Spa Resort - Adults Only is a short 14-minute walk from Las Palmas Public Beach. Fun beach activities include snorkelling, scuba diving and body boarding.

Is there a spa on site at Kore Tulum Retreat and Spa Resort - Adults Only?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Kore Tulum Retreat and Spa Resort - Adults Only have a pool?

Kore Tulum Retreat and Spa Resort - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Kore Tulum Retreat and Spa Resort - Adults Only?

Kore Tulum Retreat and Spa Resort - Adults Only features 4 hot tubs, an outdoor pool and 2 restaurants. All guestrooms come with Hot tubs, Private jetted baths and free minibar items.

What makes Kore Tulum Retreat and Spa Resort - Adults Only a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Kore Tulum Retreat and Spa Resort - Adults Only.

Is Kore Tulum Retreat and Spa Resort - Adults Only family-friendly?

No, Kore Tulum Retreat and Spa Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Kore Tulum Retreat and Spa Resort - Adults Only?

Yep, all rooms come with private hot tubs.

Does Kore Tulum Retreat and Spa Resort - Adults Only serve breakfast?

Sure does, free cooked-to-order breakfast is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Kore Tulum Retreat and Spa Resort - Adults Only?

No, Kore Tulum Retreat and Spa Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Kore Tulum Retreat and Spa Resort - Adults Only?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kore Tulum Retreat and Spa Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kore Tulum Retreat and Spa Resort - Adults Only?

No, pets and service animals are not allowed.

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 442 out of 1003 reviews
Rating 8 - Good. 237 out of 1003 reviews
Rating 6 - Okay. 124 out of 1003 reviews
Rating 4 - Poor. 71 out of 1003 reviews
Rating 2 - Terrible. 129 out of 1003 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rowan

Travelled with partner
Liked: Staff & service, amenities
A quiet resort , needs some tlc to give it life again, Good location
Stayed 5 nights in Jan 2025

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Not what we expected. The check in process left a lot to be desired, we were not provided any instructions on the hotel (such as dining hours, pool towels or wifi) or given a map. After being led to our room, we found it had only been partially cleaned before our arrival. Stains were present on the furniture, the lock was broken on the door etc. During our stay we had to phone the front desk for multiple issues in the room (AC stopped working, water leaking through the roof) and we did have a prompt response to those concerns. The majority of staff were absolutely lovely. The grounds were well maintained despite the buildings themselves being a little run down. We found that the pool bar was only manned occasionally leading to some difficulties getting drinks throughout the day. The website for the hotel lists three different restaurants, however it is really one restaurant with three different menus that vary throughout the week. There was no buffet, it was all food that had to be ordered. Also, not once in our week long stay did they have all items lists on the menu.
Stayed 7 nights in Nov 2024

4/10 Poor

Alexa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our experience here was better than average based on the reviews. For travel on a budget, we had a great time. There were plenty of things that didn't work, or weren't available, but I found myself enjoying the things that did and were. We had some standout staff members who were super friendly, like Faustino and Fernando, that made us some of the best margaritas we have ever drank! The food we had was flavourful, served quickly, and felt good to eat (no sickness here). The room was comfortable, clean, and quiet, even during the storm that came in through the week. The downsides were mostly that some of the facilities need maintenance. Our AC didn't work, and neither did the jets in our jacuzzi (though it did get clean hot water!). Apart from that there were some limited options when it came to food, even running out of beer entirely for a day. A few more staff, more frequent restocking, and some maintenance would have made this trip a 5/5. For the price we paid, with the expectations we had, I would recommend Kore to anyone traveling for all-inclusive on a budget.
Stayed 3 nights in Nov 2024

4/10 Poor

Zachary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and outdated. The property needs a lot of maintenance. The staff is great and responsive. Many of the problems are out of their control. The food was good, but all of the deserts we had were not very good. A lot of gym equipment is broken. It seems like a very neglected place and it used to be a great place to come. Again, the staff are amazing. Check out more recent reviews of this place before staying. I think we came at the beginning of the season and they were getting everything ready and back in the swing of things.
Stayed 3 nights in Nov 2024

2/10 Terrible

ENRIQUE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Skeleton staff 1 place to eat no managers on duty to speak to NOT 1. Was charged a few to leave
Stayed 5 nights in Nov 2024

2/10 Terrible

Amy

Stayed 4 nights in Oct 2024

6/10 Okay

Jaz'men

Liked: Cleanliness, staff & service, property conditions & facilities
Kore is a very big resort but not a lot of people. If you're looking for something fun this isn't the place. It's more for an older crowd. Everything was nice besides the food. It's only 1 restaurant on the resort it serves breakfast lunch & dinner but the food isn't good.
Stayed 4 nights in Sep 2024

10/10 Excellent

Aracely, Tomball

Travelled with partner
Liked: Amenities
Very clean, friendly
Stayed 2 nights in Oct 2024

2/10 Terrible

Lisa D

Disliked: Cleanliness, staff & service, property conditions & facilities
This place says it’s a four which maybe 21/2 they count how much they give suppose to have breakfast buffet they did not and didn’t even have the menu items. Caught staff having sex on empty room. No airconditioning in half the rooms. Staff is rude and lie!! This place is a dump.
Stayed 7 nights in Oct 2024

8/10 Good

Rasheed

Travelled with partner
Liked: Staff & service
The Staff was very friendly
Stayed 4 nights in Aug 2024

8/10 Good

Mikekesha

Stayed 5 nights in Sep 2024

2/10 Terrible

Javonda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Stayed 2 nights in Oct 2024

6/10 Okay

Michael Steven

Travelled with partner
Liked: Cleanliness, staff & service
The menu is very limited as it is only one restaurant. The resort definitely needs some upgrades as it is showing its age
Stayed 7 nights in Oct 2024

2/10 Terrible

hilal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the food ia terrible
Stayed 2 nights in Oct 2024

6/10 Okay

Dominique, Miami

Stayed 5 nights in Sep 2024

10/10 Excellent

Geeti Ara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food options with room service included. Great stay!
Stayed 4 nights in Oct 2024

4/10 Poor

Nathalie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The physical property is nice. They have so much potential if they fix everything else. That being said, their food is HORRIBLE. They didn’t have multiple restaurants as stated the one restaurant. For every meal, more than half the menu was unavailable. Of what they had, most of it didn’t taste good. They also barely had basic things like juice. The margaritas were rank. Most of the servers were rude as well. It’s like they wanted to be upset with you for asking questions about what they had available. I even had one walk away from me during breakfast while I was asking him questions for clarity. Lastly, the front desk staff is a bit oblivious too. S
Stayed 3 nights in Oct 2024

4/10 Poor

Rodney

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best things going for this property are the pool, the view of the ocean and the restaurant staff. I’m not sure what happened prior to my stay,but some days we were with that water. The restaurant barely had items on the menu, the soda didn’t even have carbonated water lol. I don’t know why this property is still being listed as a top-notch resort. There was tape all over a lot of windows Advertising the spy is a joke , as it was in ruins and not operable. The workout room smelled horrible and the equipment barely worked. There were NO CENOTES Available until the day we were leaving. The mini bar was empty when we got there, and when we left, it only had four things in it. There were water stains all over the ceilings, The AC barely worked. The TV kept going in and out, and the villa is poorly lit. It is really indeed of some love and attention.
Stayed 2 nights in Sep 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It could be more light in the rooms. Beautiful resort. The bartender at the pool was nice and awesome. The bar inside the resort was nice and the bartender was always nice.
Stayed 3 nights in Aug 2024

8/10 Good

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet and peaceful. Nice staff.
Stayed 3 nights in Sep 2024

6/10 Okay

Erika

Travelled with group
Disliked: Amenities, property conditions & facilities
For the low price I was satisfied and there were certain things like the cool forest jungle vibe and the view of the ocean from the pool that were really nice. The food and drinks were not good but good enough to eat. We only got 2 small bottles of water per day, room service didn't have wine available to order. There is only one restaurant. There is no beach access, I guess I wrongly assumed this when booking. There are no free activities. There is a free bike rental which is nice because nothing is walking distance and the resort didn't have anything to do other than sleep, eat or go to the pool or gym but despite how vacant the resort seemed, the bike rental was often unavailable and at full use. This place is not luxury it's mid level, if you're satisficed with basic needs being met and a nice vibe in Tulum I highly recommend it however if you have decent high standards for feeling like you're being treated really well and staff goes above and beyond I don't recommend this place.
Stayed 4 nights in Sep 2024

2/10 Terrible

Nadia Ariana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE. I booked this hotel for my boyfriend and I and it was an absolute horrible experience. I seen the ratings 8/10 on Expedia and as I go back to write a review I can see how their ratings dropped within A MONTH. It is NOT ALL INCLUSIVE. First day we were there, the water in the shower was not draining and backing up. We were in room 2201. The next day they moved us to room 3108. They did not have anyone help us with our luggage and all they did to compensate us was give us a dinner. We payed extra to have a room with a jacuzzi and when we turned the water on the tub was FILTHY. The staff was not friendly and gave attitude. Our tv also didn’t work for two days and it took them two days to resolve the issue by giving us a new tv in which took 5 minutes. It took them two days to resolve something that took only a couple minutes. When we went to the front to make them aware of the issue, Lizabeth did absolutely nothing to compensate us for the troubles. They only give you two small tiny water bottles a day if you’re lucky. They also charge $5 a small bucket of ice. NO FULLY STOCKED MINI BAR. The sheets and towels still felt and smelt dirty. There is NO BEACH access in the hotel and also NO CENOTE like they advertised. You have to walk about 10 minutes down to get to a beach which is at another hotel. We were unable to find the cenote advertised. The restaurant, yes only singular, had dry little choices and most of them were unavailable. Rentals are also not free.
Stayed 6 nights in Sep 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024