6/10 Okay
Finbar
Travelled with partner
1 Oct 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
My expectations aren’t high for a mid priced hotel in Bali. But it is mid priced, not hostel priced, yet the service felt hostel level, as if no worker has actually received training to work at a hotel. Broken door lock, broken safety box, two shower heads with leaks making them unusable and not fixed for 48 hours despite multiple requests, dirty dishes left in sink and not replaced after room cleaning, etc. For the shower head problem, I got frustrated on third request what with the grime of long flight and streets building up.. the staff at hand got nervous even though I wasn’t yelling. He offered an empty room for shower use—why not just move us completely? This is why I think the problems we faced here are due to a lack of industry know how. The price should just be on a 1-2 star hotel level for the region, that is where they are at in truth.