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Puma Imperial Hotel

3.5 star property
Ulaanbaatar hotel in Downtown Ulaanbaatar with 2 restaurants and 24-hour business centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Puma Imperial Hotel

Concierge desk
2 restaurants, breakfast, lunch, dinner served; Mongolian cuisine
2 restaurants, breakfast, lunch, dinner served; Mongolian cuisine
Front of property
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Room service
  • Air conditioning
  • Parking included
  • Housekeeping
  • Laundry

Explore the area

Map
University Street, Sukhbaatar Square, Ulaanbaatar, 210646
  • National University of Mongolia
    3 min walk
  • Kfc Galleria
    2 min walk
  • Ulaanbaatar Station
    16 min drive
  • Ulaanbaatar (UBN-Chinggis Khaan Intl.)
    62 min drive

Room options

View all photos for Semi Deluxe Suite

In-room safe, desk, blackout curtains, iron/ironing board

Semi Deluxe Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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Free WiFi
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4.3 out of 5, Excellent, (232)
The price is NZ$311
for 1 room
includes taxes & fees
1 Jan - 2 Jan
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About the area

Ulaanbaatar

Puma Imperial Hotel puts you in the heart of Ulaanbaatar, within steps of National University of Mongolia and Government Palace Garden. Highlights at this hotel include 2 restaurants, free self-parking and a 24-hour business centre. .The restaurant, Puma, serves Mongolian cuisine and is open for breakfast, lunch and dinner. 1938 square feet (180 square metres) of event facilities include 2 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11 AM. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 3.5-property class Downtown Ulaanbaatar hotel include Sükhbaatar Square and Sukhbaatar Square.

What's nearby

  • National University of Mongolia - 3 min walk
  • Sükhbaatar Square - 3 min walk
  • Central Tower - 6 min walk
  • National Museum of Mongolia - 7 min walk
  • National Academic Theatre of Opera and Ballet of Mongolia - 13 min walk

Getting around

  • Ulaanbaatar Station - 16 min drive
  • Ulaanbaatar (UBN-Chinggis Khaan Intl.) - 62 min drive

Restaurants

  • ‪Modern Nomads - 2 restaurant - ‬6 min walk
  • ‪Caffe Bene Galleria - ‬1 min walk
  • ‪Nagomi - ‬5 min walk
  • ‪Little Sheep Mongolian Hot Pot - ‬6 min walk
  • ‪The Bull - ‬3 min walk

About this property

Puma Imperial Hotel

Ulaanbaatar hotel in Downtown Ulaanbaatar with 2 restaurants and 24-hour business centre
There are 2 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 1938 square feet (180 square metres) and includes conference space. An airport shuttle at scheduled times is available for a fee. The business-friendly Puma Imperial Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Self parking is free.

This 3.5-star Ulaanbaatar hotel is smoke free.

  • 27 guestrooms or units
  • 2 dining venues
  • 1938 sq ft of conference space
  • 180 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Coffee shop
Puma Imperial Hotel offers 27 air-conditioned accommodations with a safe and complimentary dressing gowns. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Mongolian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 9:00 PM at scheduled times
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11 AM on weekends; USD 11 for adults and USD 11 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Delhi Darbar
  • Puma
  • Puma Cafe

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,938 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 11 for adults and from USD 11 for children
  • Airport shuttle fee: USD 19 per person (one-way)
  • Rollaway bed fee: USD 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

PUMA IMPERIAL HOTEL Ulaanbaatar
PUMA IMPERIAL Ulaanbaatar
PUMA IMPERIAL
PUMA IMPERIAL HOTEL Hotel
PUMA IMPERIAL HOTEL Ulaanbaatar
PUMA IMPERIAL HOTEL Hotel Ulaanbaatar

Frequently asked questions

What is the cancellation policy at Puma Imperial Hotel?

Puma Imperial Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Puma Imperial Hotel?

Yep, Puma Imperial Hotel has a free self car park.

Does Puma Imperial Hotel serve breakfast?

Sure does, buffet brekkie is available weekdays between 7 AM and 10 AM and on weekends from 8 AM to 11 AM.

Is there a free airport shuttle available at Puma Imperial Hotel?

No, but there's an airport shuttle that runs from 9:00 AM - 9:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Puma Imperial Hotel?

Yep, you can grab a meal at Puma Imperial Hotel's onsite restaurant that serves Mongolian cuisine.

What time are check-in & check-out at Puma Imperial Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Puma Imperial Hotel?

No, pets are not allowed.

Puma Imperial Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 43 reviews" "
Rating 8 - Good. 16 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 8 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Wen-Jung, Saratoga

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We request non smoking room. But they assigned a bad smell smoking room to us. And said no room to change.
Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

10/10 Excellent

Tserenpuntsag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Randall

The hotel does not have good communication with Orbitz. I had booked and a confirmation from Orbitz. However when I showed up, the hotel was full. They did find a neighboring hotel. My advice is call the hotel after booking to insure you have a room.
Stayed 1 night in Jun 2023

8/10 Good

Birendra, Nepal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room heating and cleanliness. Not enough drinking water.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Gorancho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, rooms food staff and overall positive experience. Some aspects can be improved of course, such is food variety but having in mind the pricing I believe it is a very good overall balance
Stayed 5 nights in Aug 2019

4/10 Poor

Anna, Chicago

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
They put us up in a different hotel that wasn’t the greatest
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there were a few technical difficulties with my room when I checked in, the staff moved me to a new room and did their best to make me feel comfortable. I appreciate the hospitality of the management and the staff. Also, breakfast and location are great!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Chris, Nelson, NZ

Travelled with group
Liked: Cleanliness, staff & service
The staff here were excellent - very helpful with us having three very short stays - arriving late and departing early. Storing bags, arranging laundry, making us breakfast sandwiches at 4am. Great service.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, attentive staff, not a “cookie-cutter” sort of property. Appear to be in the process of making room upgrades.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay
It was good to stay right by Government Palace
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Well located, walking distance to State Department Store, across the street from Sukhbaatar Square. Our reservation was different from what I had booked online and was told that there could be a price adjustment, but in the end they corrected the mistake.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location. Next to the main square. Close to museums and other major attractions in the city. Also walking distance to a bus stop that takes you directly to the airport.
Stayed 3 nights in Jul 2018

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

4/10 Poor

Yasuko

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
２人泊なのに、水、バスローブがひとつずつしかないので電話して持ってきてもらった その間にTVがつかないし、コーヒーカップはあるのにコーヒーがないことも判明 TVは2人直しに来たけど、だめだね、だけで帰って行った、何それ？ コーヒーもない、と言われたけど、2泊目にはインスタントコーヒー，紅茶が補充されていた、あるんじゃない！ ランドリーバックも2日目にはあった シングルベッド２つの部屋だったが、一つは体重65キロの夫が寝返り打つとベッドが傾いてしまう最悪なものだった 朝食の始まると聞かされた時間に行くと、すでにたくさんの人が食事をしていて、おかずは補充されず、これまで見たことのない薄っぺらいオムレツに辟易
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just live here many times. Everything is good. But the WiFi needs to be updated.
Stayed 5 nights in May 2024

8/10 Good

EUN HANG

Business traveller
Liked: Staff & service, room comfort
헬스장이 없고 조식이 아주 간단하다
Stayed 7 nights in Mar 2024

10/10 Excellent

Efstratios

Stayed 2 nights in Apr 2023

8/10 Good

Lucas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage im Stadtzentrum beim Sukhbaatar-Platz. Läden und Restaurants fußläufig erreichbar.
Stayed 2 nights in Sep 2022

8/10 Good

Lucas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Mittelklassehotel. Entspannte Atmosphäre im Hotel, zurückhaltender, aber freundlicher Service.
Stayed 2 nights in Aug 2022

4/10 Poor

HIROSHI, Yokohama JPN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションだけが売りのホテルでホテルの機能としては価格以下
Hotels.comで予約すると度々ある事だが、「予約されていません」というトラブルがある。 今回も予約されていないというトラブルがあり、予約番号を見せてもどうにもならず。しばし待たされ、ようやくチェックイン。 チェックアウトの時は「事前払いもされていない」という回答。 システムのもんだいなのか、ホテル側の問題なのか分からないが、こういう事がよくある。 部屋はまあまあだが、朝食が酷い。 水道水は茶色く濁っており、時々お湯が出ない。
Stayed 4 nights in Sep 2019