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The Old Custom House

4.0 star property
Upscale inn, walk to Padstow Harbour

Choose dates to view prices

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Property entrance
Standard Room, 2 Single Beds, Non Smoking
Coffee shop
Standard Double Room, 1 Double Bed | Bathroom
Reviews
8.8

Excellent

Popular amenities

  • Restaurant
  • Bar
    BarBar
  • Housekeeping
    HousekeepingHousekeeping
  • Free WiFi
    Free WiFiFree WiFi

Check-in time

4:00 PM

Check-out time

11:00 AM

Explore the area

Map
South Quay, Padstow, England, PL28 8BL
  • Popular LocationPadstow Harbour1 min walk
  • Popular LocationTrevone Bay Beach6 min drive
  • Popular LocationHarlyn Bay Beach7 min drive
  • AirportPlymouth (PLH-Plymouth City)78 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Flat-screen TV
Hairdryer
Designer toiletries
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

Highlights

Heating
Flat-screen TV
Hairdryer
Designer toiletries
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Heating
Flat-screen TV
Hairdryer
Designer toiletries
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Heating
Flat-screen TV
Hairdryer
Designer toiletries
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Heating
Flat-screen TV
Hairdryer
Designer toiletries
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

Heating
Flat-screen TV
Hairdryer
Designer toiletries
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Harbour Hotel Padstow
Pet-friendly
Free WiFi
Restaurant
Game room
4.4 out of 5, Excellent, (672)
The price is NZ$419
for 1 night
includes taxes & fees
16 Jul - 17 Jul
Harbour Hotel Padstow

About the area

Padstow

At The Old Custom House you'll be within steps of Padstow Harbour and Padstow Museum. Highlights at this inn include a restaurant and in-room free WiFi. .The restaurant, The Old Custom House, serves seafood and is open for lunch and dinner. At the inn's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. .Near this 4-property class Padstow inn, you'll find Polzeath Beach.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 1 min walk
  • Trevone Bay Beach - 6 min drive
  • Harlyn Bay Beach - 7 min drive
  • Constantine Bay Beach - 26 min drive
  • Polzeath Beach - 40 min drive

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪Greens Cafe - ‬4 min walk
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪St Petroc's Bistro - ‬1 min walk

About this property

The Old Custom House

Upscale inn, walk to Padstow Harbour
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Front desk (limited hours)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Daily housekeeping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

What is the cancellation policy at The Old Custom House?

The Old Custom House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Old Custom House?

As of 2 Jul 2024, prices found for a 1-night stay for 2 adults at The Old Custom House on 16 Jul 2024 start from NZ$310.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Old Custom House?

Yep, The Old Custom House is a short 12-minute walk from Brea Beach.

Does The Old Custom House serve breakfast?

You bet, breakfast is available daily.

Is there a free airport shuttle available at The Old Custom House?

No, The Old Custom House does not offer an airport shuttle service.

Is there a bar or restaurant at The Old Custom House?

Yep, they've got a lounge bar and an onsite restaurant that serves seafood. Pre dinner cocktails anyone? The dining venue is closed on Christmas Day.

What time are check-in & check-out at The Old Custom House?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Old Custom House?

No, only service animals are allowed.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 279 reviews" "
Rating 8 - Good. 86 out of 279 reviews" "
Rating 6 - Okay. 26 out of 279 reviews" "
Rating 4 - Poor. 13 out of 279 reviews" "
Rating 2 - Terrible. 4 out of 279 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast included was very very nice! Rooms were nice and clean and the staff were super friendly. Bonus as the 24hour car park is less than a minute walk aswell.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little treasure
I had a wonderful stay here. The staff were friendly and welcoming- the breakfast selection varied and delicious. Sunday lunch fantastic and great quality. I loved my room, the bed was so comfortable and views great
Stayed 3 nights in Mar 2024

10/10 Excellent

Timothy

Loved the room. V comfortable and great views with such easy access to town. Will definitely be back. Ellie on reception was so accommodating and so we’re all the staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow time at the Old Custom House Padstow
This was a weekend away for our anniversary. The Old Custom House was fantastic and the room we had, had a lovely view over the harbour. The staff were very friendly and helpful and the breakfast in the bar was superb. Will definitely be returning again in the future.
Stayed 2 nights in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing views and breakfast
Lovely room with phenomenal view. Opened our windows and sat in front having a cup of tea watching the world go by. Breakfast was faultless and huge choice. Our first stay here and would definitely book here again.
Stayed 1 night in Feb 2024

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The hotel was amazing, situated in a lovely coastal town, great staff, friendly and helpful. Food was also amazing perfect and great choices. Great town to walk and look around.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Short and sweet
An overnight stay on a break in Padstow. Great location, good value for money and very helpful staff, especially John who checked us in and sorted a booking glitch. Good size room, comfortable bed and Elemis toiletries. Room and bathroom a little tired but clean. Opted for inclusive breakfast rate and choice was very good as was the food. Very happy to recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Stayed 2 nights in Jan 2024

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room overlooking harbour. Lovely and clean and modern. Lovely breakfast. Close to everything padstow has to offer.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

R N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Fantastic! John was super efficient & friendly, both in the bar & on reception. Bedroom was comfortable & warm. Would definitely stay again, highly recommend
Pint of prawns - delicious
Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of being in the heart of Padstow, on the flat and near to the venue where we were dining. There was nothing to dislike about our stay. When the receptionist heard we were celebrating our 50th wedding anniversary they produced two bottles of bubbly for us to celebrate. Very thoughtful and much appreciated.
Stayed 1 night in Nov 2023

10/10 Excellent

vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming people and atmosphere and lovely service
Stayed 1 night in Nov 2023

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

10/10 Excellent

Kate

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Perfect Location
Stayed 3 nights in Sep 2023

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Best views of Padstow from our bedroom window. Helpful and friendly staff Comfortable bed and very clean
Stayed 1 night in Sep 2023

8/10 Good

Natalie, Chichester

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A really enjoyable stay: great location; wonderful view from the room and helpful staff. However parking is a major challenge (it might be helpful for the property to explore reserving spaces in the public car park opposite) and the decor in the room was a little tired.
Stayed 1 night in Sep 2023

8/10 Good

Lyndsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023

6/10 Okay

Chelsea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Based on how unclean it was I couldn’t recommend this hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Orlagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the best location- walk everywhere
This place is amazing with the best views; at least my room had a great view of harbor. You are close to great restaurants, the bike rental place and the beach path! Breweries,restaurants and shopping are at your doorstep, even though it is a quant size town! The staff was great as was breakfast although I only had breakfast 1 day. Only improvement would be ability to open windows a little more but understand it is a safety precaution. I booked another stay in 2024 as I left!
Stayed 3 nights in Sep 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, fantastic food, huge room with all facilities you'd expect, excellent setting. Can't fault. No parking but plenty of public car park space around. We will stay again!
Stayed 2 nights in Sep 2023