DoubleTree By Hilton Hotel & Conference Centre Warsaw

4.5 star property
Luxury hotel connected to the convention centre in Wawer with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree By Hilton Hotel & Conference Centre Warsaw

Breakfast, lunch, dinner served; Modern European cuisine, garden views
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Exterior
Reception

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
Skalnicowa Street 21, Warsaw, 04-797
  • Wilanów Palace
    10 min drive
  • National Stadium
    10 min drive
  • Lazienki Park
    11 min drive
  • Warsaw (WAW-Frederic Chopin)
    20 min drive

Room options

King, Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dishwasher
  • 107 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Twin Room (Guest)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed (Connecting Rooms)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Sleeps 1
  • 1 King Bed

Executive Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

Twin Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Warsaw

At DoubleTree By Hilton Hotel & Conference Centre Warsaw, you'll be connected to the convention centre and 5.6 km (3.5 mi) from Instytut "Pomnik - Centrum Zdrowia Dziecka". Highlights at this luxury hotel include 2 bars/lounges, 2 coffee shops/cafes and a full-service spa. .A day of pampering at The SPA can include deep-tissue massages, aromatherapy and Ayurvedic treatments along with access to the mud bath and sauna. The restaurant, Garden Restaurant, serves Modern European cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own cocktail bar, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, free kids' club, 24-hour gym and Turkish bath/hammam. 52313 square feet (4860 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4.5-property class Wawer hotel, attractions include National Stadium and Palace of Culture and Science.

What's nearby

  • Wilanów Palace - 10 min drive - 9.9 km
  • National Stadium - 10 min drive - 9.8 km
  • U.S. Embassy - 11 min drive - 11.3 km
  • Palace of Culture and Science - 14 min drive - 13.5 km
  • Old Town Square - 15 min drive - 14.5 km

Getting around

  • Warszawa Falenica Station - 8 min drive
  • Warszawa Grochów Station - 12 min drive
  • Frederic Chopin Airport (WAW) - 20 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Cukiernia Mytlewski - ‬17 min walk
  • ‪Trattoria W Trakcie - ‬19 min walk
  • ‪Garden Restaurant - ‬1 min walk
  • ‪Ogród małych przyjemności - ‬14 min drive

About this property

DoubleTree By Hilton Hotel & Conference Centre Warsaw

Luxury hotel connected to the convention centre in Wawer with a full-service spa
DoubleTree By Hilton Hotel & Conference Centre Warsaw offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, along with 2 coffee shops/cafes. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 52313 square feet (4860 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury DoubleTree By Hilton Hotel & Conference Centre Warsaw. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Warsaw hotel.

  • 1 building
  • 359 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 52313 sq ft of conference space
  • 4860 sq. m of conference space
  • Built in 2014
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
DoubleTree By Hilton Hotel & Conference Centre Warsaw offers 359 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath, slippers, designer toiletries and complimentary toiletries.

This Warsaw hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The SPA has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a mud bath, a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, German, Polish, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 11:00 PM on request
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; PLN 95 for adults and PLN 95 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A restaurant

Restaurants on site

  • Garden Restaurant
  • Lobby Bar

Family friendly

  • Children's pool
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (52,313 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 108 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 95 for adults and from PLN 95 for children
  • Airport shuttle fee: PLN 90 per vehicle (one-way)
  • Pet fee: PLN 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 108 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Doubletree Hilton Hotel Warsaw
Doubletree Hilton Warsaw
Doubletree Warsaw
Hilton Doubletree Warsaw
DoubleTree By Hilton Hotel & Conference Centre Warsaw Hotel
DoubleTree By Hilton Hotel & Conference Centre Warsaw Warsaw

Frequently asked questions

What is the cancellation policy at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

DoubleTree By Hilton Hotel & Conference Centre Warsaw offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree By Hilton Hotel & Conference Centre Warsaw on 15 Dec 2024 start from NZ$133.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

Yep, DoubleTree By Hilton Hotel & Conference Centre Warsaw has a free self car park. Onsite parking is limited.

Are there any beaches close to DoubleTree By Hilton Hotel & Conference Centre Warsaw?

The closest beach to DoubleTree By Hilton Hotel & Conference Centre Warsaw is Vistula River Beach (11.6 km).

Is there a spa on site at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

Yep, The SPA is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does DoubleTree By Hilton Hotel & Conference Centre Warsaw have a pool?

DoubleTree By Hilton Hotel & Conference Centre Warsaw has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

DoubleTree By Hilton Hotel & Conference Centre Warsaw features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs and premium bedding.

What makes DoubleTree By Hilton Hotel & Conference Centre Warsaw a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree By Hilton Hotel & Conference Centre Warsaw.

Is DoubleTree By Hilton Hotel & Conference Centre Warsaw family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that DoubleTree By Hilton Hotel & Conference Centre Warsaw is a hit with families.

Are there hot tubs in the rooms at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

No, but there are deep-soaking baths in the guestrooms.

Does DoubleTree By Hilton Hotel & Conference Centre Warsaw serve breakfast?

Yep, buffet brekkie is available weekdays from 7:00 AM to 10:00 AM and on weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

No, but there's an airport shuttle that runs from 7:00 AM - 11:00 PM on request for a fee.

Is there a bar or restaurant at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

Yep, you can grab a meal at DoubleTree By Hilton Hotel & Conference Centre Warsaw's onsite restaurant that serves Modern European cuisine.

What time are check-in & check-out at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree By Hilton Hotel & Conference Centre Warsaw?

Cats and dogs are welcome at DoubleTree By Hilton Hotel & Conference Centre Warsaw, with food and water bowls on offer. Just so you know, there's a limit of one pet.

DoubleTree By Hilton Hotel & Conference Centre Warsaw Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 367 out of 538 reviews" "
Rating 8 - Good. 127 out of 538 reviews" "
Rating 6 - Okay. 32 out of 538 reviews" "
Rating 4 - Poor. 5 out of 538 reviews" "
Rating 2 - Terrible. 7 out of 538 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

marek

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was nice
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Haley

Stayed 2 nights in Aug 2024

8/10 Good

Yuliia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the short stay. Specially the outdoor space at the restaurant
Stayed 1 night in Aug 2024

10/10 Excellent

andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Sergejs, Riga

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel offered a mixed experience. While the rooms were spotless and well-maintained thanks to the dedicated housekeeping staff, the restaurant service left a lot to be desired. The front desk staff provided adequate service, though they lacked a bit of warmth. The rooms were perfect clean and comfortable. The housekeeping staff clearly took pride in their work. The reception staff was polite and efficient in handling check-in and fast check-out, but they didn't go beyond to make guests feel welcome. Overall it's ok. Restaurant waiters lacked warmth and friendliness you'd expect from a 4* hotel.. lack and unmotivated of genuine desire to make guests feel welcome and comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior rooms, excellent breakfast, very very clean room, very professional staff, all I can say I would consider definitely coming back to this hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Cezary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Lino

Stayed 1 night in Mar 2024

2/10 Terrible

Weiqi

Stayed 3 nights in Mar 2024

10/10 Excellent

Mariusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Illia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the staff on the reception refused to call the taxi to the airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for families with kids
Stayed 1 night in Nov 2023

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mariusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, free parking
Stayed 1 night in Oct 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

ROSTISLAV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jaroslaw, Stamford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice super clean and quiet place
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Fantastic Hotel. It was more than I expected
Stayed 3 nights in Aug 2023

10/10 Excellent

Katsiaryna

Stayed 1 night in Aug 2023

10/10 Excellent

Rita Chantelle

Stayed 1 night in Jul 2023

6/10 Okay

Natalia

Travelled with family
Liked: Cleanliness, property conditions & facilities
my parents spent 5 nights at the hotel. at the reception, the man was not very friendly, put the key in, to the question is there breakfast in the hotel? he said that there is, for free. In the morning it turned out that it was necessary to pay. They liked the breakfast. They were also happy with the cleaning of the rooms. Unfortunately, they were able to visit the pool only 2 times out of 5 days, they were offered to pay at the reception and they were not ready for this because I ordered this hotel for them and the pool and sauna were always free. Only when I contacted the hotel by email, they replied to me that the pool was free, they visited it for the remaining 2 days, they liked it, but a big disappointment remained because of the incorrect information provided on the frondesk. I chose the hotel specifically with a swimming pool. I had a case in Hilton, USA, when I was not woken up in the morning at my request, so they gave me a dinner voucher as an apology for this without my request. Here I wrote with a request for compensation, to which the answer was let your parents, if they are dissatisfied with something, approach themselves and make claims. Of course I advised them this, but they were so kind that they decided that they didn't need anything else.
Stayed 2 nights in Jul 2023