2/10 Terrible
Paul
29 Jul 2024
Disliked: Staff & service, amenities, property conditions & facilities
Hotel knew aircon was broken in my room and knew they were fully booked for two days before my stay. Didn’t say anything.
Let me check in and pay on arrival and still didn’t say anything. Went to my room to find it was 35 ° in there so went down to complain. Hotel said there was nothing they could do.
Asked to speak to the manager and after some back and forth was told I can stay the night but get a full refund. It was one of the worst nights sleep in my life.
Then when I chased them for the refund they have gone completely silent. Absolutely awful customer service. Room was actually okay if it wasn’t for the aircon issue but I’m absolutely furious about their inability to stand behind their refund offer after disingenuously letting me pay and check in without pre warning about the a/c. Such poor form.
Paul
Stayed 1 night in Jun 2024