4/10 Poor
Peter
18 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
First of all the check in is very late in the day. 4pm - which is very inconvenient when you’ve had a long journey and just want to get changed and relax
The hotel is advertised as having parking but there was no information about this and nothing obvious as you drive around the building. I parked in a nearby pay and display in the end. It turned out that the parking is in an Aldi car park up the hill and you can get your ticket validated for free parking. Why not tell people this in the confirmation emails??
As I couldn’t check in I chose to avail myself of the gym and pool. For this hotel to call itself and spa a leisure centre is almost misrepresentation. The “spa” is not exclusive to the hotel but I cannot believe any right-minded person would pay to visit it or be a member. The changing rooms smelled and there was hair all around one of the sinks. The gym equipment looked fairly up to date but it has a general feeling of being run down. The pool was good, but the jacuzzi was out of order.
The reception area is well presented and the front desk staff polite and helpful.
However, as soon as you go through the doors to the warren of corridors leading to the rooms, it is like entering a time warp and coming out into the 70s. The decor is dated and even worse in the room with scratched/peeling wallpaper and wooden architrave and wardrobe areas that would be at home in a youth hostel.
There was no net curtain and my window opened directly onto a road. I
Peter
Stayed 1 night in Sep 2024