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Fort Magruder Historic Williamsburg, Trademark by Wyndham

3.5 star property
Colonial hotel with free breakfast and fitness centre

Photo gallery for Fort Magruder Historic Williamsburg, Trademark by Wyndham

Exterior
Reception
Hypo-allergenic bedding, down duvets, desk, laptop workspace
Lobby sitting area
Property grounds

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Laundry
The current price is NZ$162
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
6945 Pocahontas Trail, Williamsburg, VA, 23185
  • Governor's Palace
    ‪5 min drive‬
  • Water Country USA
    ‪7 min drive‬
  • Busch Gardens Williamsburg
    ‪8 min drive‬
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪21 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking (One-Bedroom)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking (One-Bedroom)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • Resort view
  • 84 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Non Smoking (Parlor Suite, One-Bedroom)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Signature Suite, 1 King Bed with Sofa bed, Non Smoking (Parlor Suite, One-Bedroom)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
  • Resort view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Junior Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
  • Resort view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Non Smoking, Kitchenette (Murphy Bed Only)

Studio Suite, Non Smoking, Kitchenette (Murphy Bed Only)

Studio Suite, Non Smoking, Kitchenette (Murphy Bed Only)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
  • Resort view
  • 31 sq m
  • Sleeps 3
  • 1 Double Murphy Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • Resort view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, Multiple Beds, Non Smoking (Parlor Suite, One-Bedroom)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Signature Suite, Multiple Beds, Non Smoking (Parlor Suite, One-Bedroom)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
  • Resort view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Room, 2 Double Beds, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking (One-Bedroom)

Balcony

Executive Suite, Multiple Beds, Non Smoking (One-Bedroom)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • Resort view
  • 84 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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Exterior

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About the area

Williamsburg

Fort Magruder Historic Williamsburg, Trademark by Wyndham puts you in the centre of Williamsburg, 1.7 km (1 mi) from Redoubt Park and 2.9 km (1.8 mi) from Governor's Palace. Highlights at this Colonial hotel include a restaurant, an indoor swimming pool and free continental breakfast. .The restaurant, Southern Restaurant, is open for breakfast. Enjoy the gym, Hot tub, seasonal outdoor swimming pool and pool loungers. 26500 square feet (2462 square metres) of event facilities include 16 meeting rooms and a conference centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3.5-property class Williamsburg hotel include Water Country USA and Busch Gardens Williamsburg.

What's nearby

  • Merchants Square - 5 min drive - 2.8 km
  • Governor's Palace - 5 min drive - 2.8 km
  • College of William and Mary - 5 min drive - 3.6 km
  • Water Country USA - 7 min drive - 6.2 km
  • Busch Gardens Williamsburg - 8 min drive - 5.8 km

Getting around

  • Williamsburg Transportation Center - 5 min drive
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.) - 21 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Mellow Mushroom - ‬5 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Fort Magruder Historic Williamsburg, Trademark by Wyndham

Colonial hotel with free breakfast and fitness centre
Fort Magruder Historic Williamsburg, Trademark by Wyndham offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi.

Event space at this hotel measures 26500 square feet (2462 square metres) and includes a conference centre. A library, a terrace, and a vending machine are also featured at the business-friendly Fort Magruder Historic Williamsburg, Trademark by Wyndham. Self parking is free.

This 3.5-star Williamsburg hotel is smoke free.

  • 1 building
  • 303 guestrooms or units
  • 4 levels
  • 26500 sq ft of conference space
  • 2462 sq. m of conference space
  • Built in 1975
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Dining venue
Fort Magruder Historic Williamsburg, Trademark by Wyndham offers 303 accommodations with coffee/tea makers and a hairdryer. Rooms open to furnished balconies or patios. Beds feature down duvets. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Skedaddle Coffee Shop
  • Southern Restaurant

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference centre (26,500 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 September to 21 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Fort Magruder Historic Williamsburg, Trademark by Wyndham.

Property is also known as

Fort Magruder
Fort Magruder Hotel
Fort Magruder Hotel Williamsburg
Fort Magruder Williamsburg
Fort Magruder Hotel Trademark Collection Wyndham Williamsburg
Fort Magruder Hotel Trademark Collection Wyndham
Fort Magruder Trademark Collection Wyndham Williamsburg
Fort Magruder Trademark Collection Wyndham
Hotel Fort Magruder Hotel Trademark Collection by Wyndham
Fort Magruder Hotel Trademark Collection by Wyndham Williamsburg
Fort Magruder Hotel Conference Center
Fort Magruder Hotel Trademark Collection by Wyndham
Fort Magruder Historic Williamsburg Trademark by Wyndham
Fort Magruder Historic Williamsburg, Trademark by Wyndham Hotel

Frequently asked questions

What is the cancellation policy at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Fort Magruder Historic Williamsburg, Trademark by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Fort Magruder Historic Williamsburg, Trademark by Wyndham on 27 Apr 2025 start from NZ$161.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Yep, Fort Magruder Historic Williamsburg, Trademark by Wyndham has a free self car park, free extended parking and free RV/bus/truck parking.

Are there any beaches close to Fort Magruder Historic Williamsburg, Trademark by Wyndham?

The closest beach to Fort Magruder Historic Williamsburg, Trademark by Wyndham is Jamestown Beach (10.7 km).

Does Fort Magruder Historic Williamsburg, Trademark by Wyndham have a pool?

Fort Magruder Historic Williamsburg, Trademark by Wyndham has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from April to October).

What makes Fort Magruder Historic Williamsburg, Trademark by Wyndham a romantic place to stay?

1 hot tub and garden-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Fort Magruder Historic Williamsburg, Trademark by Wyndham.

Is Fort Magruder Historic Williamsburg, Trademark by Wyndham family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Fort Magruder Historic Williamsburg, Trademark by Wyndham is a hit with families.

Does Fort Magruder Historic Williamsburg, Trademark by Wyndham serve breakfast?

Yeah, our visitors are hooked on the free continental breakfast here! Served daily between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

No, Fort Magruder Historic Williamsburg, Trademark by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Yep, you can grab a meal at Fort Magruder Historic Williamsburg, Trademark by Wyndham's onsite restaurant.

What time are check-in & check-out at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Dogs are welcome at Fort Magruder Historic Williamsburg, Trademark by Wyndham, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Fort Magruder Historic Williamsburg, Trademark by Wyndham Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 459 out of 1392 reviews
Rating 8 - Good. 347 out of 1392 reviews
Rating 6 - Okay. 254 out of 1392 reviews
Rating 4 - Poor. 163 out of 1392 reviews
Rating 2 - Terrible. 169 out of 1392 reviews

7.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yuck!
Stayed 2 nights in Nov 2024

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

carmen

Stayed 3 nights in Dec 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and loved the balcony!

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a great stay , friendly service , comfortable, clean , the reins are old but still comfy the lobby is beautiful the pool was awesome ! The breakfast was good !
Stayed 3 nights in Dec 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy

It was a very nice and beautiful hotel
Stayed 1 night in Dec 2024

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

New Years Eve Date Night

Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Staff & service, room comfort

Good stay

We enjoyed our time here. Cleanliness was adequate and the breakfast was excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Annabella

Stayed 1 night in Dec 2024

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine for the location and price but very dated. A lot bigger than it appears on the outside. Friendly staff at the front desk.
Stayed 1 night in Dec 2024

2/10 Terrible

Wes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Shashika, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay with family.
Stayed 2 nights in Dec 2024

4/10 Poor

Adriana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at the Hampton Inn but there wasn’t a room there during our trip. We don’t spend a lot of time in the room so we don’t need a fancy place to stay, however this hotel was not good. It reaped of cigarette smoke as you came in and the staff was unprofessional. The heater made a noise all day and the toilet would not stop running if the handle wasn’t adjusted. The carpet was old and stained and the phone call we tried to make to the front desk for more towels went unanswered so we had to go down.
Stayed 3 nights in Dec 2024

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs renovation Was clean and friendly Lobby was awesome Breakfast was just ok
Stayed 3 nights in Dec 2024

6/10 Okay

Jessica

Travelled with family
Liked: Room comfort

Lovely

This hotel probably use to be grand in its prime. The lobby and cafe and lounge areas were beautiful esp decorated for Christmas. The indoor pool was decent our 6 year old loved it. We stayed on the 4 th floor. The rooms were large and had a nice balcony, clean. Def a 1990’s stay are your grandmothers vibe. Decor and style a little outdated but our room was decent and I would stay there again. The breakfast was good too: eggs (boiled and scrambled) biscuit and gravy, bagel & toast, cereal, juices, coffee, milk, waffles. Someone should def invest to revitalize this hotel and it would be amazing!!!
Stayed 2 nights in Dec 2024

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed at this property before and know this stay was off so I don’t want to bash this stay or anything. The location is very close to Busch Gardens and Staff are usually very pleasant. Our room was dated and terrible this time around however. I think it was a pet friendly room because it smelled a bit and furniture was all scratched up with stained carpet. The bathtub didn’t drain and the ceiling was really peeling and a bit gross feeling. My kids wouldn’t sit on the toilet seat because it was peeling and grossed them out. We thought about asking to change rooms but the kids were tired and didn’t care as much. It was bedbug free so that was all we cared about for a brief stay. The more concerning thing was the lack of lights in the parking lot. They are broken and honestly I drove right by the hotel arriving after dark and I knew where it was from prior visits. There were no lights on outside and it looked like an abandoned property. It felt a little unsafe and eerie. I would have liked to have had a heads up on that prior to arrival. I would have brought a flashlight to help unload the car at least. The movies in the lobby are nice and the fire pit table in the back was also nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Frank

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managers were extremely helpful.
Stayed 3 nights in Dec 2024

6/10 Okay

Lindsay, Jacksonville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family has stayed at this hotel before and it was okay. Its older and needs some updates and renovations. The breakfast area had plenty of options and the staff kept everything full and clean. The staff was very nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Would stay here again

Service was great. We came in super late after a long day at Busch gardens. Plenty of parking. Check in was easy and the employee at the front was kind and personable. Room was spotlessly clean although was old and in need of maintenance and repair. The carpet had duct tape on it. There were peels and long cracks in the paint, obvious water damage. The toilet seat was old and the plastic was flaking off of it. Some of the pillows were stained. However like I mentioned the room was very clean. No evidence of bugs or hair or dust. Beds were comfortable and we all slept well. We appreciated the free breakfast and utilized the indoor pool and hot tub. There was much mildew along the pool deck. I think this hotel needs some rehabbing but the employees have done a good job keeping what they have clean and sanitized. I would stay here again, happily. The price was right and we felt safe.
Toilet seat
Stayed 1 night in Dec 2024

4/10 Poor

Ana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful, ver professional and nice. The lobby is really nice. However the hotel and rooms need updating. The entrance is dark there are no lights at first we thought we got scam and it was an abandoned hotel. Our first room the lights didn’t work, the second room was infested with roaches, the third one was dirty and there were dead bugs, the forth room was ok, but carpet was so old and coming apart. We were so disappointed. We will not stay again or recommend staying.
Stayed 3 nights in Dec 2024

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty when we got there. An access panel had fallen out of the wall, and the TV did not work. I told the front desk and someone did come by and move furniture to look at the cable wire, but the TV was never fixed & it was left more dirty than before with moving the furniture. I was told they were understaffed and no one could clean my room, so I asked for a vacuum cleaner and literally vacuumed the room myself. Visible dirt and dust everywhere and very much on the heater vent. The parking lot did not have any streetlights on. It was completely dark at night which could have been a very unsafe situation. The breakfast was cold and items not restocked.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ymeline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice Hotel Needs Upgrades.

Love this hotel. This was my 3rd or 4th time staying there. Even though the rooms need quite a bit of updating, it is a diamond in the rough. The bathroom tubs have rust, and the ceiling in some have chip paint. Location is convenient to amusement parks, etc. The free hot breakfast is decent.
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I wish Hotels.com would have a box to check if you are bring a pet along. I saw the hotel was pet friendly but they were not aware we were bringing along our dog. They accommodated us no problem. Great location between Colonial Williamsburg and Busch Gardens.
Stayed 4 nights in Dec 2024