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DoubleTree by Hilton St. Anne's Manor

4.0 star property
Hotel with a full-service spa, near Holme Grange Craft Village

Photo gallery for DoubleTree by Hilton St. Anne's Manor

Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Bar (on property)
Land view from property
In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Spa
  • Bar
The current price is NZ$154
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
London Road, Wokingham, England, RG40 1ST
  • Coral Reef Bracknells Water World
    ‪7 min drive‬
  • Nirvana Spa
    ‪8 min drive‬
  • Lapland UK
    ‪9 min drive‬
  • London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for Deluxe Twin Room

Free toiletries, hair dryer, towels, soap

Deluxe Twin Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Queen Beds

Free toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Portable fan
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Double Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Junior Suite, Multiple Beds

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Hairdryer
  • 29 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Single Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Single Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Hairdryer
Private bathroom
  • 29 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Twin Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

About the area

Wokingham

At DoubleTree by Hilton St. Anne's Manor, you'll be 2.8 km (1.8 mi) from Holme Grange Craft Village and 7.3 km (4.5 mi) from Coral Reef Bracknells Water World. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The restaurant, The Omnia Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, sauna and pool loungers. 1287 square feet (120 square metres) of event facilities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Wokingham hotel include Go Ape at Bracknell and Nirvana Spa.

What's nearby

  • Coral Reef Bracknells Water World - 7 min drive - 7.3 km
  • Nirvana Spa - 8 min drive - 10.7 km
  • Lapland UK - 9 min drive - 8.5 km
  • Ascot Racecourse - 10 min drive - 9.7 km
  • Bearwood Lakes Golf Club - 11 min drive - 12.4 km

Getting around

  • Wokingham Station - 5 min drive
  • Heathrow Airport (LHR) - 32 min drive

Restaurants

  • ‪The Foundry Bell - ‬9 min walk
  • ‪Wokingham Grill - ‬3 min drive
  • ‪Caffè Nero - ‬3 min drive
  • ‪The Foxes’ Den Community Café - ‬4 min drive
  • ‪GAIL's Bakery Wokingham - ‬3 min drive

About this property

DoubleTree by Hilton St. Anne's Manor

Hotel with a full-service spa, near Holme Grange Craft Village
DoubleTree by Hilton St. Anne's Manor offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 1287 square feet (120 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton St. Anne's Manor. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Wokingham hotel.

  • 1 building
  • 170 guestrooms or units
  • 3 levels
  • Conference rooms
  • 1287 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 1986
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton St. Anne's Manor offers 170 accommodations with laptop-compatible safes and a safe. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

English, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Omnia Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,287 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 110 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 for adults and from GBP 7.50 for children
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, Barclaycard, debit cards, cash, mobile payments, Google Pay, Apple Pay and Samsung Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton St Annes
Hilton St Annes Bracknell
Hilton St Annes Manor
Hilton St Anne's Manor Bracknell Hotel Wokingham
Hilton St Annes Manor Bracknell Hotel
Hilton St Annes Manor Bracknell Hotel Wokingham
Hilton St Annes Manor Bracknell Wokingham
St Annes Bracknell
St Annes Hilton Bracknell
St Annes Manor
Hilton Hotel Wokingham
Hilton St Anne`s Manor, Bracknell Hotel Wokingham
Hilton Wokingham
St Annes Manor Wokingham
Hilton St Annes Manor Bracknell
Hilton St Anne's Manor Bracknell Hotel
Hilton St Anne's Manor Bracknell Wokingham
Hilton St Anne's Manor Bracknell
Hilton St Anne`s Manor Bracknell Hotel Wokingham
Hilton St Anne's Manor Bracknell
DoubleTree by Hilton St. Anne's Manor Hotel
DoubleTree by Hilton St. Anne's Manor Wokingham
DoubleTree by Hilton St. Anne's Manor Hotel Wokingham

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton St. Anne's Manor?

DoubleTree by Hilton St. Anne's Manor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton St. Anne's Manor?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton St. Anne's Manor on 23 Mar 2025 start from NZ$153.6, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton St. Anne's Manor?

Yep, DoubleTree by Hilton St. Anne's Manor has a free self car park.

Is there a spa on site at DoubleTree by Hilton St. Anne's Manor?

Yep, there is an onsite spa at DoubleTree by Hilton St. Anne's Manor. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does DoubleTree by Hilton St. Anne's Manor have a pool?

Yep, and guests recommend it! DoubleTree by Hilton St. Anne's Manor has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 9:30 PM.

Is DoubleTree by Hilton St. Anne's Manor family-friendly?

You bet! With amenities such as children's meals and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton St. Anne's Manor is a hit with families.

Does DoubleTree by Hilton St. Anne's Manor serve breakfast?

Yeah, buffet breakfast is available weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton St. Anne's Manor?

No, DoubleTree by Hilton St. Anne's Manor does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton St. Anne's Manor?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton St. Anne's Manor?

Check-in begins at 3:00 PM. Check-out time is noon.

DoubleTree by Hilton St. Anne's Manor Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 402 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 151 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quality was fine. Check in experience was chaotic. No information given regarding which way to rooms, breakfast, pool times etc
Stayed 1 night in Dec 2024

2/10 Terrible

Kirsty

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible noisy uncomfortable night sleep.
We have stayed at the hotel before as a family & liked it so thought it would be perfect for a night stay before heading to Lapland the next morn. We paid for a suite because we knew we had an early start and wanted a good nights sleep…it turns out our suite was next door to the plant room & it was so noisy neither me, my husband or our 3 year old could sleep. The headboards back onto the plant room. My husband complained & after some to-ing & fro-ing we were eventually told it was a ‘known problem’ and we then had to ask to be moved. We were told we could move to a room on our floor, however when the key arrived it was a floor down. It was a downgrade. No one offered to help move us so we had to carry a sleeping 7 year old, and over tired 3 year old & all of our luggage at 10pm. (We had asked if we could leave some of our belongings in the original room but were met with a shrug). I cannot explain how uncomfortable the bed was in the downgraded room & neither I nor my husband got a good sleep. Come morning time on departing I headed to reception to complain. I asked why were people being put next to the plant room if it’s known to be noisy. Was told it wasn’t a known problem (contradictory to the night before) & offered PUDDING tokens?? What would I do with them!! I was eventually refunded £60 which I am not happy with given the dampener it put on the trip & the lack of sleep we had. Really not good enough. We would not stay again.
Stayed 1 night in Dec 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay but yet again jacuzzi not working big disappointment
Stayed 1 night in Dec 2024

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very noisy room with doors banging all night. Party below so loud quite late on. Receptionist asked how our stay was and we said fine but noisy and she said nothing then laughed and said I just have to type that in. No apology or further questions.
Stayed 1 night in Dec 2024

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Hayley

Travelled with family
Liked: Room comfort
Average
We stayed here for 1 night after visiting Lapland U.K. which is a short distance away so very convenient. My booking didn’t include breakfast but we did however order dinner in the evening and the food was nice. It was an overall arrange stay nothing special. Would I book this hotel again, probably not.
Stayed 1 night in Nov 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay before Lapland UK
Staff were helpful and friendly. Hotel was dressed up lovely for Christmas. Very family friendly hotel.
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointing
Room was not ready for the 3pm check in. No activities for the children, despite being provided to other families. Once we had access to the room, it was only set up for 4 not the 5 of us. We were heading out and arriving back late evening, so asked the 5th bed to be made whilst we were out. On arrival back with 3 very tired children the room had still had not been made up. The room was clean, but the bathroom was falling apart. We didn’t ever receive enough towels, glasses/mugs or water for all of us.
Stayed 1 night in Nov 2024

6/10 Okay

Edward

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Pool out of order.
Hotel is okay, nice enough and certainly worth the 80 quid. Dissapointed by the pool being out of order. No explination why, it was filled and warm but no swimming. Quite annoying when thats a big selling point to the property. Otherwise a good trip. Breakfast was great.
Stayed 1 night in Nov 2024

4/10 Poor

EMILLY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checking in time was very long. one person on the desk who took her time while there was a queue forming. Room was so cold. the AC was blowing out cold air (even though on 30 degrees) - tried to get hold of maintenance but no one answered - cleaners kindly provided an extra radiator. We tried to order room service for 30 minutes with no answer, before deciding to get Uber Eats instead. the 3 stars is just for the amazing cookies provided at check-in.
Stayed 1 night in Nov 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfect stay lovely rooms and the e breakfast was fresh with lots of options. The only disappointment was that the pool was closed and on a wet and rainy afternoon it would have been nice to have use of it.
Stayed 1 night in Nov 2024

2/10 Terrible

Sinead

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool - not working and we only booked this hotel to have use of the pool we were not told before arriving at the pool was not gonna be available. We would never have used this hotel otherwise especially for the price that was paid. Bring your own pillows as the pillows you are supplied with our non-existent. I have never slept on pillows that are so flat in all my life was the most uncomfortable sleep. Customer service on arrival was lovely. The extra touch of cookies for us was lovely however overall this hotel is not worth the money that was paid especially when not all amenities are available.
Stayed 1 night in Nov 2024

6/10 Okay

Lynsey

Liked: Cleanliness, staff & service
Clean, cozy rooms, elevated room decor but rest of space could be updated.
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Business traveller
Liked: Staff & service
Spa massage was great and good value
Stayed 1 night in Nov 2024

8/10 Good

Sunita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

jamie

Stayed 1 night in Nov 2024

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great!
The shower was blocked, the heating didn’t work so the room was freezing, the pool was broken
Stayed 1 night in Nov 2024

10/10 Excellent

Emily

Stayed 1 night in Oct 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hilton hotel
Bathroom was very outdated one of hot or cold covers missing from tap All around bath dirty
Stayed 2 nights in Nov 2024

10/10 Excellent

Emily

Business traveller
Stayed 1 night in Nov 2024

8/10 Good

Rui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for what we needed and very friendly staff.
Good hotel with lovely grounds. Bedroom were big size and clean. We had a first bad night because we had the extraction fan system machine next door. Although upon speaking with the reception staff they have moved us to a different room without hesitating. On the back of that they made 20% discount on the stay and gave us a complementary drink. What me a my family were expecting was the swimming pool open but during our stay it was in maintenance and we picked this hotel because of that and for being close to the lapland UK. Overall it had good breakfast buffet and the evening meals was very good and all very fresh ingredients. Overall we had a positive experience.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel Feedback: DoubleTree by Hilton St. Anne’s Ma
Positive: Check-in was smooth and efficient. Areas for Improvement: Breakfast Inclusion Issue: Upon arrival, we were informed that breakfast was not included in our stay, despite my reservation indicating otherwise. I had to pull up my booking to confirm the inclusion of breakfast, which was an inconvenience. Room Temperature: Our room was very cold upon entry, and the wall temperature control panel did not work. Although we were provided with a plug-in heater initially, it wasn’t sufficient to warm the room. When I raised this with the reception, they offered a second heater, which unfortunately did not work either. This issue was especially concerning as we were staying with a young child. Overall Impression: My stay so far has been disappointing, primarily due to the issues around room temperature and the initial mix-up regarding breakfast. I hope these can be addressed to improve future guest experiences.
Stayed 1 night in Nov 2024

8/10 Good

F

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Dissapointed
Stayed 1 night in Nov 2024

10/10 Excellent

p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024