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The Pollux

4.0 star property
Family-friendly Zermatt hotel in Zermatt City Centre with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pollux

Exterior
Bar (on property)
View from room
Sports massages, massages
Superior Double Room, Balcony

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast included
  • Restaurant
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Spa
    Spa

Explore the area

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Visitor Center
    3 min walk
  • Zermatt - Furi
    4 min walk
  • Sion (SIR)
    84 min drive

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Hairdryer
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Balcony or patio
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Hairdryer
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About the area

Zermatt

A family-friendly stay in the heart of Zermatt awaits you at The Pollux. Within a 5-minute stroll you'll find Matterhorn Museum and Zermatt-Furi Gondola within a 15-minute walk. Highlights at this hotel include 3 restaurants, a full-service spa and free buffet breakfast. .The restaurant, Restaurant Pinte, serves Regional cuisine and is open for breakfast, lunch and dinner. Chami Bar Fire Place is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and sauna as well as access to bike hire. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .With a stay at this 4-property class Zermatt City Centre hotel, you'll be steps from Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 4 min walk - 0.3 km
  • Matterhorn Museum - 4 min walk - 0.4 km
  • Zermatt-Furi Gondola - 12 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

The Pollux

Family-friendly Zermatt hotel in Zermatt City Centre with 3 restaurants
The Pollux offers its guests a full-service spa, a sauna, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and an arcade/games room are also featured at the family-friendly The Pollux.

This 4-star Zermatt hotel is smoke free.

  • 35 guestrooms or units
  • 3 dining venues
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Pollux offers 35 accommodations with minibars and a safe. 80-cm flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 11 October and 14 November.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pollux

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

What is the cancellation policy at The Pollux?

The Pollux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pollux?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at The Pollux on 1 Dec 2024 start from NZ$464.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Pollux?

Yep, there is an onsite spa at The Pollux. You'll enjoy services like sports massages.

Is The Pollux family-friendly?

You bet! With amenities such as children's meals, an arcade and laundry facilities, it's no surprise that The Pollux is a hit with families.

Does The Pollux serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Pollux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at The Pollux?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Pollux?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pollux?

No, pets and service animals are not allowed.

The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 166 out of 223 reviews" "
Rating 8 - Good. 48 out of 223 reviews" "
Rating 6 - Okay. 7 out of 223 reviews" "
Rating 4 - Poor. 2 out of 223 reviews" "
Rating 2 - Terrible. 0 out of 223 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Giridhar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the staff. The breakfast was great with lots of options. But ask for a hotel room away from the street. Our room was facing the street and the tourists were loud up till 2:00 am and the early morning work in the town started at 6:00 am. So basically, we just could not sleep at night. I loved the hotel but unfortunately had a bad experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Zermatt.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than Perfect.
Excellent location, hearty welcome and wonderful services. Delicious restaurants as well. Not that much noisy even if the room is on street side.
Stayed 1 night in Aug 2024

10/10 Excellent

sasank

Liked: Cleanliness, staff & service, property conditions & facilities
loved the balcony and the floral arrangements around the building.
Stayed 1 night in Aug 2024

10/10 Excellent

Folabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Patrick, Merced

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and spacious. It was walkable from the train station and had very nice amenities. Breakfast was included and delicious.
Stayed 1 night in Jul 2024

8/10 Good

Abraham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really noisy outside and we couldn’t sleep. It lasted all night.
Stayed 1 night in Jul 2024

10/10 Excellent

Marina, Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Pollux hotel in Zermatt was nothing short of exceptional. From the moment we arrived, the warm and welcoming atmosphere made us feel right at home. The check-in process was a breeze, with the friendly staff ensuring we were settled in quickly and efficiently. The hotel’s location is perfect, just a 5-6 minute walk from the main train station, making it incredibly convenient for travelers. Despite its central location, the hotel maintains a peaceful and cozy ambiance that is perfect for a relaxing getaway. Our accommodations were superb, featuring thoughtful amenities like robes, slippers and additional pillows. We also had a spa access, but sadly did not have time to use it. The room setup was ideal for our family, with two separate bedrooms and two bathrooms, providing ample space and privacy for us and our two sons ( balcony facing the street). The attention to detail in the room’s amenities truly enhanced our comfort. Waking up to a delicious breakfast in the morning was another highlight of our stay. The variety and quality of the food provided a perfect start to our day of exploring Zermatt. One of the most delightful aspects of our stay was the stunning view from our room, overlooking the charming center street. The main street of Zermatt is picturesque, bustling with shops and a diverse array of restaurants. We enjoyed strolling down the street, discovering new dining options and indulging in the local culture. Our experience @ The Pollux was fantastic
Stayed 1 night in Jul 2024

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Perfectly situated, with a choice of restaurants within and more within walking distance. Easy to reach from the train station and ideal for a visit to the Matterhorn. We had a fabulous meal in the Pinte restaurant and enjoyed drinks on the outside terrace. Great view from our room and the room was amazing. Had everything I needed and was super modern. Staff were really friendly and accommodating too. Would definitely recommend and would stay here again if I am so lucky.
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay HERE
Great place, great staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a true Swiss experience here. Great restaurant !
Stayed 1 night in Jul 2024

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our time at the Pollux! We stayed here for a few nights as a part of a longer trip and all agreed that the Pollux was our fav. The breakfast was wonderful, the sauna was much needed and used daily and the convenient amenities saved us a trip to the store more than once
Stayed 3 nights in Jun 2024

10/10 Excellent

Varun, New Hyde Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Carlos, SANTA ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2024

8/10 Good

Chantell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of this hotel. Didn't stay long enough to eat at the restaurants but they looked good. The only downfall was my room was not ready at 3:00 p.m. like I was told it would be. The person originally checking as in was really nice but when I came back at 3:00 the second girl, in my opinion was a little rude. She seemed a little overwhelmed and not that friendly.
Stayed 1 night in Jun 2024

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the family room and absolutely loved the room we got. Great view of the city and special skylight windows that were remote controlled to open. Would love to stay here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Sanyin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Amazing service!
Stayed 2 nights in Jun 2024

10/10 Excellent

Blas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and spacious room Great views
Stayed 1 night in Jun 2024

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a dream, our balcony over looked the village and mountains with a sight of the matterhorn. The room was comfortable. The restaurant was AMAZING, get the truffle cheese fondue! This was the best hotel and town I've stayed at!
Stayed 2 nights in Jun 2024

6/10 Okay

Stanley

Travelled with partner
Liked: Amenities
Property was in an excellent location. Very close to the train stay and easy navigation to everywhere we wanted to go.
Stayed 2 nights in May 2024

10/10 Excellent

Fern

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved watching the sheep on the hillside behind the hotel. Oh, and seeing the Matterhorn from the room and balcony!
Stayed 2 nights in May 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 1 night in May 2024

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth, Lenox

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024