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The Pollux

4.0 star property
Family-friendly hotel with 3 restaurants and full-service spa

Photo gallery for The Pollux

Exterior
Children's area
Exterior
Superior Double Room, Balcony
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa
The current price is NZ$512
includes taxes & fees
24 Apr - 25 Apr

Explore the area

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ā€Ŗ1 min walkā€¬
  • Matterhorn Museum
    ā€Ŗ4 min walkā€¬
  • Zermatt-Furi Gondola
    ā€Ŗ12 min walkā€¬
  • Sion (SIR)
    ā€Ŗ77 min driveā€¬

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
Shower/bath combination
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Balcony or patio
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Mountain view
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
Shower/bath combination
  • City view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

About the area

Zermatt

A family-friendly stay in the heart of Zermatt awaits you at The Pollux. Within a 5-minute stroll you'll find Matterhorn Museum and Zermatt-Furi Gondola within a 15-minute walk. Highlights at this hotel include 3 restaurants, a full-service spa and free buffet breakfast. .The restaurant, Restaurant Pinte, serves Regional cuisine and is open for breakfast, lunch and dinner. Chami Bar Fire Place is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and sauna as well as access to bike hire. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .With a stay at this 4-property class Zermatt City Centre hotel, you'll be steps from Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 4 min walk - 0.3 km
  • Matterhorn Museum - 4 min walk - 0.4 km
  • Zermatt-Furi Gondola - 12 min walk - 1.1 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ā€ŖMcDonald's - ā€¬1 min walk
  • ā€ŖBƤckerei-Konditorei-, Tea-Room Hƶrnli - ā€¬1 min walk
  • ā€ŖPizzeria Ristorante Molino Seilerhaus - ā€¬1 min walk
  • ā€ŖLe Petit Royal - ā€¬1 min walk
  • ā€ŖStefanie's Creperie - ā€¬2 min walk

About this property

The Pollux

Family-friendly hotel with 3 restaurants and full-service spa
The Pollux offers its guests a full-service spa, a sauna, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and an arcade/games room are also featured at the family-friendly The Pollux.

This 4-star Zermatt hotel is smoke free.

  • 35 guestrooms or units
  • 3 dining venues
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Pollux offers 35 accommodations with minibars and a safe. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 11 October and 14 November.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pollux

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

What is the cancellation policy at The Pollux?

The Pollux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pollux?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at The Pollux on 24 Apr 2025 start from NZ$495.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Pollux?

Yep, there is an onsite spa at The Pollux. You'll enjoy services like sports massages.

Is The Pollux family-friendly?

You bet! With amenities such as children's meals, an arcade and laundry facilities, it's no surprise that The Pollux is a hit with families.

Does The Pollux serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Pollux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at The Pollux?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Pollux?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pollux?

No, pets and service animals are not allowed.

The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 175 out of 235 reviews
Rating 8 - Good. 50 out of 235 reviews
Rating 6 - Okay. 8 out of 235 reviews
Rating 4 - Poor. 2 out of 235 reviews
Rating 2 - Terrible. 0 out of 235 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Tomy

Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Boutique Hotel in the heart of Zermatt

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey, halifax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Stayed 1 night in Nov 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. Itā€™s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Stayed 2 nights in Oct 2024

10/10 Excellent

Si Jia Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item. Location is close to the main station as well as the gornergret station making it pretty convenient. They are several shops as well as a supermarket nearby too. Overall room and bathroom are nice, spacious and clean.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient. It was very clean and comfortable. WE loved the breakfast. We loved the fireplace and lobby bar.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Jul 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I Zermatt for one night and couldnā€™t have picked a nicer or more convenient hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

So much fun, we love it.
Stayed 3 nights in Sep 2024

10/10 Excellent

Helen

Travelled with family
Liked: Property conditions & facilities
Well located. Lovely balcony room with view of Main Street. Very comfortable, clean and convenient to everything. Great staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Manish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Stayed 1 night in Sep 2024

10/10 Excellent

Bozena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay . Will come back .
Stayed 2 nights in Sep 2024

10/10 Excellent

christa

Travelled with partner
Liked: Amenities
Great property, on the same street as train station. Great little bar with the best ambience of Zetmatt. We travel a lot and this is a very good hotel to stay at! Super impressed, nothing was too much to ask. The FOC breakfast and wellness centre an absolute delight!
Stayed 2 nights in Sep 2024

8/10 Good

Romana

Travelled with family
Liked: Cleanliness, staff & service
Good location, staff was very helpful
Stayed 2 nights in Aug 2024

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was not good . I had requested front . This room air freshness issue. Opened the window and could not sleep due to noise all both night . Breathing in room was tough .my friends were at the same time who booked directly and cheaper than me had better room . I will never book thru booking .com again. Staff was excellent but this was not good experience and my wife got sick in this room due yo breathing problems.
Stayed 2 nights in Sep 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast Iā€™ve ever had in a hotel. Great staff. Awesome location. Very clean and updated. Feels like a great deal
Stayed 1 night in Sep 2024

10/10 Excellent

Keerthika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Stayed 1 night in Aug 2024

6/10 Okay

Giridhar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the staff. The breakfast was great with lots of options. But ask for a hotel room away from the street. Our room was facing the street and the tourists were loud up till 2:00 am and the early morning work in the town started at 6:00 am. So basically, we just could not sleep at night. I loved the hotel but unfortunately had a bad experience.
Stayed 1 night in Aug 2024