4/10 Poor
Melissa
Travelled with partner
19 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
We booked this hotel for the convenience of being very close to the park where the Reggae Lake festival was being held. It is very basic, no air conditioning in the rooms (I asked for a fan, which was provided), the bar and lounge area are nice, however, the bedrooms need some attention. The bathroom needs an extractor. The shower was decent, but the cubicle also needs work. The room is not well lit.
The window sill had marks on them which appeared to be mold but I cannot be sure as I just kept the curtain closed
At the time we stayed there they had an issue with mosquitos. They had a notice saying they had spray for the rooms, but when I asked for some was told they had none left.
We requested our room to be cleaned but when we got back to our room later in the afternoon, we saw the towels were taken and not replaced and the bed was not made. We had to go to reception to let them know and request towels.
Over the weekend they had a sign in reception saying the bar would be opened till 1 am. It was before midnight on Sunday night, we went to order a drink and were told the bar is closed, however, after we walked away they seemed to serve someone else.
Melissa
Stayed 3 nights in Aug 2024