Very poor value for money. I know it's a cheap youth hostel, but I paid a premium for a private room expecting a few basic amenities. However, the room lacked air conditioning, a writing desk, sink, refrigerator, TV, phone, towels/toiletries, coffee machines, safe, etc., all of which can be found in accommodations at similar prices. Kitchen was in poor condition with dirty dishes left in the sink. Showers and toilets were reasonably clean, but as mentioned, no soap, shampoo, or towels were provided. The water drained slowly, and the bathmats were filthy (and for some reason, hung from the towel rails). Staff were friendly but rarely present. They initially balked when I asked to make a phone call to Wellington for an emergency matter, but then relented.
If you stay at this place, pay no more than the cheapest shared accommodation rate. Paying for a single/double room at market rates for this level of service isn't worth it.