6/10 Okay
Rebecca
Travelled with family
5 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms for our stay, 1 for 2 people and 1 for 3 people (family of 5 adults). The air-conditioning in the smaller room wasn't working so we had to change rooms immediately.
The larger room was supposed to have a sofa bed. When we walked in not only wasn't it made up, after closer inspection, it wasn't even a sofa bed. Went down to reception and was told it wasn't made up as I didn't request the bed to be made when booking. I don't know to many adults that would fit in a queen size bed so didn't think it was necessary to stipulate that. They ended up putting a rollaway in the room.
Aircon wasn't the best and in the apartment it was in the main lounge room so sleeping at night in the bedroom was very warm as the windows of the hotel couldn't be opened at all.
The rooms are stated to be soundproofed but this is definitely not the case as the people in the room upstairs were so loud walking and dropping things on the floor into the early hours of the morning, that sleeping on the last night there wasn't possible.
Bathroom had a washing machine and dryer but not much bench space for 3 toiletry bags etc.
For a relatively new hotel, the facilities were nice and new so it was surprising the aircon was already not functioning properly and the design could've been improved a bit more.
Overall, I wouldn't stay here again however the staff were very friendly and helpful.
Rebecca
Stayed 1 night in Dec 2024