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Suncliff Hotel - OCEANA COLLECTION

3.0 star property
Beach hotel with indoor pool, near Bournemouth Beach
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Suncliff Hotel - OCEANA COLLECTION

Superior Double Room, Balcony, Ocean View (Penthouse) | Balcony view
Beach/ocean view
Superior Double Room, Balcony, Ocean View (Penthouse) | Balcony
Indoor pool
Water view

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Gym
  • Room service
  • Pool
  • 24/7 front desk
The price is NZ$97
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
29 East Overcliff Drive, Bournemouth, England, BH1 3AG
  • Bournemouth Beach
    ‪4 min walk‬
  • Russell-Cotes Art Gallery and Museum
    ‪6 min walk‬
  • Bournemouth Pavillion Theatre
    ‪9 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

Room options

View all photos for Family Room, 1 Bedroom, Sea View

Family Room, 1 Bedroom, Sea View

Family Room, 1 Bedroom, Sea View

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Seaview Twin

Seaview Twin

Seaview Twin

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Family Room ( Sleeps 5)

Standard Family Room ( Sleeps 5)

Standard Family Room ( Sleeps 5)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Budget Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Budget Single Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Ocean View

Double Room, Ocean View

Double Room, Ocean View

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Economy Double Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Family Room (Sleeps 6)

Standard Family Room (Sleeps 6)

Standard Family Room (Sleeps 6)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Single Bunk Bed

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard King or Twin

Standard King or Twin

Standard King or Twin

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Double Room, Terrace, Ocean View

Double Room, Terrace, Ocean View

Double Room, Terrace, Ocean View

Highlights

Terrace
Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Balcony, Ocean View (Penthouse)

Superior Double Room, Balcony, Ocean View (Penthouse) | Living area

Superior Double Room, Balcony, Ocean View (Penthouse)

Highlights

Balcony
Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

Pool
Spa
Pet-friendly
Free WiFi
3.5 out of 5, Good, (499)
The price is NZ$132
for 1 room
includes taxes & fees
14 Feb - 15 Feb
Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

About the area

Bournemouth

A family-friendly stay in Bournemouth awaits you at Suncliff Hotel - OCEANA COLLECTION. Within a 5-minute stroll you'll find Bournemouth Beach and Bournemouth Pier within a 15-minute walk. Highlights at this beach hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include hot stone massages and Swedish massages along with detox wraps, body wraps and hydrotherapy. The restaurant, Atlantis, serves British cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna as well as access to racquetball/squash. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 3-property class Bournemouth City Centre hotel, attractions include New Forest National Park and Bournemouth International Centre.

What's nearby

  • Bournemouth Beach - 4 min walk
  • Bournemouth Pavillion Theatre - 9 min walk
  • Oceanarium - 10 min walk
  • Bournemouth Pier - 12 min walk
  • Bournemouth International Centre - 12 min walk

Getting around

  • Bournemouth Station - 16 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 13 min drive

Restaurants

  • ‪O'Neill's - ‬6 min walk
  • ‪Sharkey's American Pool Bar & Grill - ‬6 min walk
  • ‪Naked Coffee - ‬6 min walk
  • ‪Korean Grill - ‬6 min walk
  • ‪Dosa World - ‬6 min walk

About this property

Suncliff Hotel - OCEANA COLLECTION

Beach hotel with indoor pool, near Bournemouth Beach
Suncliff Hotel - OCEANA COLLECTION offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A fitness centre, spa services, and a terrace are also featured at the family-friendly Suncliff Hotel - OCEANA COLLECTION. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

  • 1 building
  • 99 guestrooms or units
  • 4 levels
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Suncliff Hotel - OCEANA COLLECTION offers 99 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy, reflexology and thalassotherapy.

Languages

English, German, Greek, Italian, Latvian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Atlantis

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool (guest access)
  • Racquetball/squash
  • Sauna

Family friendly

  • Access to nearby outdoor pool
  • Children's books
  • Children's dinnerware
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Thalassotherapy

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 23 2026 to January 26 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Business centre
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 6.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Suncliff
Suncliff Bournemouth
Suncliff Hotel OCEANA COLLECTION Bournemouth
Suncliff Hotel Bournemouth
Suncliff Hotel OCEANA COLLECTION
Suncliff OCEANA COLLECTION Bournemouth
Suncliff OCEANA COLLECTION
Suncliff Hotel
Suncliff Oceana Collection
Suncliff Hotel - OCEANA COLLECTION Hotel
Suncliff Hotel - OCEANA COLLECTION Bournemouth
Suncliff Hotel - OCEANA COLLECTION Hotel Bournemouth

Frequently asked questions

What is the cancellation policy at Suncliff Hotel - OCEANA COLLECTION?

Suncliff Hotel - OCEANA COLLECTION offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Suncliff Hotel - OCEANA COLLECTION?

As of 31 Jan 2025, prices found for a 1-night stay for 2 adults at Suncliff Hotel - OCEANA COLLECTION on 28 Feb 2025 start from NZ$96.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Suncliff Hotel - OCEANA COLLECTION?

Yep, Suncliff Hotel - OCEANA COLLECTION has a self car park for GBP 12.00 per night. Onsite parking is limited.

Are there any beaches close to Suncliff Hotel - OCEANA COLLECTION?

Yep, Suncliff Hotel - OCEANA COLLECTION is a short 4-minute walk from Bournemouth Beach. Fun beach activities include snorkelling, windsurfing and body boarding.

Is there a spa on site at Suncliff Hotel - OCEANA COLLECTION?

Yep, there is an onsite spa at Suncliff Hotel - OCEANA COLLECTION. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Suncliff Hotel - OCEANA COLLECTION have a pool?

Suncliff Hotel - OCEANA COLLECTION has an indoor pool. The pool is open 8:00 AM to 9:00 PM. The swimming pool will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

Is Suncliff Hotel - OCEANA COLLECTION family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Suncliff Hotel - OCEANA COLLECTION is a hit with families.

Does Suncliff Hotel - OCEANA COLLECTION serve breakfast?

Yeah, our visitors adore the buffet breakfast here! Served weekdays between 7:30 AM and 9:30 AM and weekends from 8:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure. Please note that breakfast will unavailable between January 23 2026 and January 26 2026 (subject to change).

Is there a free airport shuttle available at Suncliff Hotel - OCEANA COLLECTION?

No, Suncliff Hotel - OCEANA COLLECTION does not offer an airport shuttle service.

Is there a bar or restaurant at Suncliff Hotel - OCEANA COLLECTION?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone? The dining venue will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

What time are check-in & check-out at Suncliff Hotel - OCEANA COLLECTION?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Suncliff Hotel - OCEANA COLLECTION Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 214 out of 1002 reviews" "
Rating 8 - Good. 366 out of 1002 reviews" "
Rating 6 - Okay. 225 out of 1002 reviews" "
Rating 4 - Poor. 103 out of 1002 reviews" "
Rating 2 - Terrible. 94 out of 1002 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall standard was good, some of the doning options on the included dinner and breakfast were limited
Stayed 1 night in Oct 2024

6/10 Okay

Debbie

Travelled with group
When arriving receptionist said I wouldn’t eat in here if I was you I would go next door. The swimming pool area was filthy. The changing room was disgusting. The pictures online are not what you see when you get in the swimming pool area. Don’t know when the last time they were cleaned., When we came out, we complained to the receptionist and she said maybe swim in the evening it’s more quieter. The restaurant was closed all day on the 30th of November so we had had to eat elsewhere and also trying to find a bar person was impossible. Definitely will not stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jaykumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suncliff Hotel Bournemouth
Great room with great view. Good breakfasts and very friendly staff. Zahra in reception was exceptional. She was very friendly and helpful. Alina in the breakfast room was exceptional too. She looked after us very well from day one. A big thank you to both of them and the rest od the staff. Definitely coming back.
Stayed 4 nights in Oct 2024

6/10 Okay

Robert

Stayed 3 nights in Oct 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Property was basic but fine. Breakfast waa nice!
Stayed 1 night in Oct 2024

2/10 Terrible

karla

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

4/10 Poor

Margaret

Disliked: Staff & service, property conditions & facilities
I was put in a room over the front door lovely view but from about 3am on wards the front door banged continually people outside laugh
Stayed 3 nights in Oct 2024

10/10 Excellent

frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay
We stayed in the penthouse and it was amazing . The staff were outstanding and the food excellent . Warm pool overall amazing and we will be back
Stayed 1 night in Oct 2024

6/10 Okay

Varsha

Stayed 3 nights in Sep 2024

6/10 Okay

Lorna

Travelled with partner
Disliked: Property conditions & facilities
Gaffer tape on carpets to hold them together. Thin walls - could hear everything. Lucky if you can park in car park. Swimming pool shared with two other hotels, so packed and children allowed in the evenings, so noisey. No privacy in the pool changing room. Needs a lot of TLC throughout.
Stayed 3 nights in Sep 2024

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loud music kept us up until 1.30am. Got totally ignored by the staff. Manager is supposed to be emailing me. We will see
Stayed 1 night in Sep 2024

10/10 Excellent

DEBBIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel . The check in process was quick and professional. The staff were friendly. I only stayed two nights but my room was cleaned on both days and towels replaced,
Stayed 2 nights in Sep 2024

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness, staff & service
Good spot facing the sea,nice area.Room was tiny and should have been described as compact ruther than standard.Hotel full of coach parties and very old people.Breakfast was ok,but once the trays were empty there was no restocking of food,so get down there 45 mins before it closes to make sure you have enough to eat.
Stayed 3 nights in Sep 2024

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Suncliffe Oceana for the air show and I have to say the staff were excellent organising everything, especially the parking. The front desk staff were very helpful throughout our stay and the surprise of evening entertainment was lovely. Very enjoyable stay and will definitely be back to stay again.
Stayed 2 nights in Aug 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Clean with kind staff
Stayed 3 nights in Sep 2024

4/10 Poor

Eamonn

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
First room they gave us room34 had a broken bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Room clean and comfortable. Staff very friendly and helpful. Excellent value for money.
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Aug 2024

6/10 Okay

Kesinee

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Airshow weekend
This was during the air show and a great emphasis was placed on the corporate hospitality/ private function visitors to the detriment of other guests. My husband waited, along with others for over 25 mins at the bar whilst the corporate guests were served. No bar meals only sandwiches, not told about this in advance unlike parking/road closure arrangements. This would have enabled us to make alternative arrangements for our evening meal on Friday. On previous occasions our daughter and son in law have come to the hotel for excellent bar meals a great disappointment that they had been cancelled, would have been helpful if a message had been sent along with the parking message. Overall a lack of sufficient staff in the circumstances, all were visibly under duress and did their best in difficult circumstances.
Stayed 3 nights in Aug 2024

6/10 Okay

Lisa

Travelled with group
Disliked: Property conditions & facilities
Nice location Customer service on reception wasn’t great No dining available since there were private functions on….
Stayed 2 nights in Aug 2024

2/10 Terrible

jodie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked to stay for the air show. Prior to me booking the Suncliffe i called them directly to check that we were able to use the outside pools at their adjoining hotels (both part of the Oceana group) i was reassured that we would be able to make use of all the facilities so i booked. However when we arrived we were told we were not able to use the outdoor pools, we weren't able to sit out on the hotels terrace to enjoy the airshow, we couldn't use the pub in the hotel and if we wanted to eat there we had to pre order at reception and eat in the basement restaurant. We were really excited for our stay but the above put a dampner on our time there and will not come back to this hotel again.
Stayed 2 nights in Aug 2024

4/10 Poor

Christopher

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024