2/10 Terrible
Mark
10 Aug 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible hotel
This is the first time I have ever written a bad review of a hotel (and I travel all the time for work - so it must be really bad!). There were many things wrong with our stay, but I'll mention a few. The hotel seems to have a policy of ripping off its clients. We ate in the restaurant on two evenings and both times they tried to charge us a significant amount too much. When we checked out we were due a £15 refund, but they actually took £15 from my bank account instead. We tried to sort it out by phone, after we discovered what they had done, but the duty manager (Michele) was very rude and unhelpful and never called back despite promises by his (much friendlier) staff. We gave up in the end. It's a very dark and dingy hotel, with little natural light. We paid extra for a view of Avon Gorge and, admittedly, we could see the tops of the trees on the far side of the gorge out of the small window, but most of the view was of a horrible roof. And, finally, the hotel claims it has parking - which it does for a handful of cars - but most of its clients have to park on the street (and it's not easy to find a space anywhere near the hotel much of the time). We definitely will never stay there again.
Mark
Stayed 2 nights in Aug 2024