6/10 Okay
Sergio
Travelled with partner
24 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nice and spacious. Clean all around. Food is okay but nothing extraordinary. Nice selection of drinks, although some are only available at certain bars / restaurants.
Upon on our arrival, we were offered a tour around property in order to see the benefits of the Inspira rooms and areas. We accepted because we genuinely wanted to see if these rooms were worth it for a next visit. Turns out after two hours of the “tour” they wanted to sell us and pressure us into “investing” in a membership in order to get access to 38 nights at a discounted price. The employee that was called “Alejandro” or “Alex” was super nice at first, but when we turned out the offer and told them we were not interested, he got really agitated and started questioning us even about our spending habits. At the end we felt insulted and discriminated and did not want to proceed with their propositions. We got gifted two spa massages as a “thank you for your time”.
Apart from this, the stay was comfortable and appreciated food and drink variety. Overall service, very good.
Sergio
Stayed 4 nights in Sep 2024