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Sonesta ES Suites Charlotte Arrowood

3.0 star property
Hotel with free breakfast, near United States Citizenship and Immigration Services office
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta ES Suites Charlotte Arrowood

Front of property
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
BBQ/picnic area
39-inch LCD TV with cable channels, TV
Full-sized fridge, microwave, stovetop, dishwasher

Reviews

7.2 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
7925 Forest Pine Drive, Charlotte, NC, 28273
  • United States Citizenship and Immigration Services office
    3 min drive
  • TopGolf
    6 min drive
  • Park Road Park
    7 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    14 min drive

Room options

View all photos for Room, Multiple Beds, Accessible, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, Multiple Beds, Accessible, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Multiple Beds, Accessible, Multiple View (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, Multiple Beds, Accessible, Multiple View (Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 King Beds

View all photos for Room, 2 Double Beds, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 King Bed, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Multiple View (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Multiple View (Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, Multiple Beds, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 7
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Multiple View (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 King Bed, Accessible, Multiple View (Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Suite, Multiple Beds, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 7
  • 3 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Studio Suite, 1 King Bed, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Studio Suite, 1 King Bed, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Suite, 1 King Bed, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Suite, Multiple Beds, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Suite, 2 Double Beds, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior
Drury Inn & Suites Charlotte Arrowood
Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (1369)
The price is NZ$266
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Drury Inn & Suites Charlotte Arrowood

About the area

Charlotte

At Sonesta ES Suites Charlotte Arrowood, you'll be 3.1 km (1.9 mi) from United States Citizenship and Immigration Services office and 7.4 km (4.6 mi) from Quail Hollow Club. Highlights at this hotel include free buffet breakfast, free self-parking and a 24-hour gym. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a computer station. Other amenities include a seasonal outdoor swimming pool, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. .Sights within a 10-minute drive of this 3-property class Arrowood hotel include Carowinds Theme Park and Charlotte Premium Outlets.

What's nearby

  • United States Citizenship and Immigration Services office - 3 min drive - 2.7 km
  • Quail Hollow Club - 9 min drive - 7.5 km
  • Carowinds Theme Park - 10 min drive - 8.7 km
  • SouthPark Mall - 10 min drive - 10.2 km
  • Charlotte Premium Outlets - 10 min drive - 14.3 km

Getting around

  • Arrowood Station - 4 min drive
  • Charlotte Station - 17 min drive
  • Charlotte-Douglas International Airport (CLT) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Zaxby's - ‬4 min drive
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬3 min drive
  • ‪Ayrsley Grand Cinemas 14 - ‬5 min drive

About this property

Sonesta ES Suites Charlotte Arrowood

Hotel with free breakfast, near United States Citizenship and Immigration Services office
Sonesta ES Suites Charlotte Arrowood offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Sonesta ES Suites Charlotte Arrowood. Self parking is free.

Smoking is allowed in designated areas at this 3-star Charlotte hotel.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • Lift
  • Smoking in designated areas
Sonesta ES Suites Charlotte Arrowood offers 119 accommodations with a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 39-inch LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. The property is professionally cleaned.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sonesta Arrowood Charlotte
Sonesta Charlotte ES Suites Arrowood
Sonesta ES Suites Arrowood
Sonesta ES Suites Arrowood Hotel
Sonesta ES Suites Arrowood Hotel Charlotte
Sonesta ES Suites Charlotte
Sonesta ES Suites Charlotte Arrowood
Sonesta Suites Charlotte Arrowood
Staybridge Suites Charlotte Arrowood Hotel Charlotte
Sonesta ES Suites Charlotte Arrowood Hotel
Sonesta ES Suites Charlotte Arrowood Hotel
Sonesta ES Suites Charlotte Arrowood Charlotte
Sonesta ES Suites Charlotte Arrowood Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Sonesta ES Suites Charlotte Arrowood?

Sonesta ES Suites Charlotte Arrowood offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta ES Suites Charlotte Arrowood?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Sonesta ES Suites Charlotte Arrowood on 11 Dec 2024 start from NZ$182.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta ES Suites Charlotte Arrowood?

Yep, Sonesta ES Suites Charlotte Arrowood has a free self car park.

Does Sonesta ES Suites Charlotte Arrowood have a pool?

Sonesta ES Suites Charlotte Arrowood has a seasonal outdoor pool. The pool is open from May to October.

Does Sonesta ES Suites Charlotte Arrowood serve breakfast?

Yeah, complimentary buffet breakfast is offered daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Sonesta ES Suites Charlotte Arrowood?

No, Sonesta ES Suites Charlotte Arrowood does not offer an airport shuttle service.

What time are check-in & check-out at Sonesta ES Suites Charlotte Arrowood?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Sonesta ES Suites Charlotte Arrowood Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 343 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 150 out of 1000 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
….
Stayed 5 nights in Aug 2024

6/10 Okay

Shelley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet
Stayed 4 nights in Jun 2024

8/10 Good

JEAN-GUY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was Great
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y limpieza
Stayed 2 nights in Aug 2024

8/10 Good

JEAN-GUY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2024

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

JEAN-GUY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Aug 2024

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing, breakfast was a added bonus. The pool was clean the whole experience was well worth the money. I'd put this as one of the best hotels I've ever stayed at! 5 stars across the board!!
Stayed 7 nights in Aug 2024

2/10 Terrible

Narshika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Tychell

Stayed 28 nights in Jul 2024

4/10 Poor

Marcine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed there from 8/3/24 - 8/7/24 we stayed in room 213, the first day we got there and tried taking a shower the shower fixtures fell out, we had to call first service, they didn’t answer, I took picture and went down stairs to show the front desk, they said they’d send someone up, wen back up stairs and tried pressing my clothing in the mean time, the heater drained waited over my clothing several times, so it wasn’t working had to call first service again to complain, no one came, my husband has to go back to the front desk to find out what was going on they said someone would come up, eventually someone came fixed the fixture and brought a heater. When packing to leave I realized my brown leather wrist bracelet was missing, I brought only 6 pieces of jewelry, one of them was a brown leather bracelet and another was a brown leather bracelet, and I looked all over the room and our car never found the bracelet, the clasp on that bracelet is strong and would not have fallen off my wrist, when ever we travel we always put the do not disturb sign on the door, we do not like anyone coming into our room when we stay at a hotel, we did the same this trip and one of this hotels staff clearly came into our room and took this bracelet, we travelled lightly so we know what we had, it bracelet was not expensive but the fact that staff came into our room when we put up the sign to not enter made us feel violated we will never stay at the hotel again
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Dametria

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

TARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Sierra

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at this suite very much, so it was very cleanly and Conveniently located, the pool was perfect and so is the surrounding area. The yard is beautiful could stay in enjoy it. This could be a little bit friendlier it's not a lot of southern hospitality there but other than that I love this day and would be more than happy to stay again.
Stayed 7 nights in Jul 2024

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Excellent stay. Very clean and the rooms was nice size. The two bedroom was everything I needed and staff was awesome. Would go back. 10 minutes from Carowinds and stores
Stayed 2 nights in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Stacy

Stayed 1 night in Jul 2024

4/10 Poor

David, Coral Gables

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need new administration ASAP
Stayed 1 night in Jun 2024

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel and terrible experience. They canceled my reservation without notice. Made me wait 2 hours for check in because I was early, only to tell me that my room was no longer available. They didn’t offer any help or try to relocate me to another hotel. I had to drive one hour to find another hotel within my budget due to the last minute booking everything in the area was too high. Very unprofessional
Stayed 1 night in Jul 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They property was ok to stay at but I don't think I would choose it again. The area was fine - easy to get to and get around Charlotte from. The room was clean but things were broken - microwave handle, toilet made a screeching noise when flushed, tile falling and the couch was covered in grease stains. The breakfast buffet was sorely lacking for options - hardly a piece of fruit or yogurt offered and the same breakfast tacos offered everyday. The hotel is very PET & KID friendly and there were numerous children running the halls and eating everything at the buffet plus dogs barking sporadically…overall not what I was looking for. The front desk staff are the gems - they were lovely and helpful for more towels, blankets and toiletries…so that was nice. Not the worse place I ever stayed at - other families would find it fine for them but unfortunately not my favourite hotel choice.
Stayed 7 nights in Jul 2024

8/10 Good

Ivan, reading

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms and stuff very friendly
Stayed 1 night in Jul 2024

2/10 Terrible

Steffanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst 4th of July weekend ever!!!
To say the least this was the worst experience I've had staying at a hotel. After traveling for hours me and my husband went to check in. My husband inquired about the restroom the hotel clerk tells us it's down somethings wrong with it. I make the comment "well I hope our room restrooms are working" get in the room not only does the toilet not work, the floor was filthy spots everywhere the room door had a hole in it and was half patched. The sofa looked as if something had chewed it. I went back down to the lobby with pictures and pissed the guy says he has no other rooms available. I got up early the next morning and advise hotel management that this was unacceptable he apologized and gave us a replacement key for another room.
Stayed 3 nights in Jul 2024