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Sonesta ES Suites Charlotte Arrowood

3.0 star property
Hotel with free breakfast, near United States Citizenship and Immigration Services office
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sonesta ES Suites Charlotte Arrowood

Front of property
Outdoor pool
Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Free daily buffet breakfast
Reception

Reviews

7.2 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
7925 Forest Pine Drive, Charlotte, NC, 28273
  • United States Citizenship and Immigration Services office
    3 min drive
  • TopGolf
    6 min drive
  • Park Road Park
    7 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    14 min drive

Room options

View all photos for Room, Multiple Beds, Accessible, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, Multiple Beds, Accessible, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Multiple Beds, Accessible, Multiple View (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, Multiple Beds, Accessible, Multiple View (Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 King Beds

View all photos for Room, 2 Double Beds, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, 2 Double Beds, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Studio Suite, 1 King Bed, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, 1 King Bed, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Multiple View (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, 2 Queen Beds, Accessible, Multiple View (Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Studio Suite, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, 1 King Bed, Accessible, Multiple View (Roll-In Shower)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, Multiple Beds, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 7
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Multiple View (Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Studio Suite, 1 King Bed, Accessible, Multiple View (Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Superior Suite, Multiple Beds, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 7
  • 3 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Multiple View (Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Room, 1 King Bed, Accessible, Multiple View (Hearing)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Studio Suite, 1 King Bed, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Superior Studio Suite, 1 King Bed, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Superior Suite, 1 King Bed, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Superior Suite, Multiple Beds, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds, Multiple View

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Superior Suite, 2 Double Beds, Multiple View

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior
WaterWalk Extended Stay by Wyndham Charlotte - Arrowood
Pet-friendly
Parking included
Free WiFi
Air conditioning
4.0 out of 5, Very good, (368)
The price is NZ$230
for 1 night
includes taxes & fees
16 Nov - 17 Nov
WaterWalk Extended Stay by Wyndham Charlotte - Arrowood

About the area

Charlotte

At Sonesta ES Suites Charlotte Arrowood, you'll be 3.1 km (1.9 mi) from United States Citizenship and Immigration Services office and 7.4 km (4.6 mi) from Quail Hollow Club. Highlights at this hotel include free buffet breakfast, a 24-hour gym and in-room kitchens. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Added amenities include coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3-property class Arrowood hotel include Carowinds Theme Park and Charlotte Premium Outlets.

What's nearby

  • United States Citizenship and Immigration Services office - 3 min drive
  • Quail Hollow Club - 9 min drive
  • Carowinds Theme Park - 10 min drive
  • SouthPark Mall - 10 min drive
  • Charlotte Premium Outlets - 10 min drive

Getting around

  • Arrowood Station - 4 min drive
  • Charlotte Station - 17 min drive
  • Charlotte-Douglas International Airport (CLT) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Zaxby's - ‬4 min drive
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬3 min drive
  • ‪Ayrsley Grand Cinemas 14 - ‬5 min drive

About this property

Sonesta ES Suites Charlotte Arrowood

Hotel with free breakfast, near United States Citizenship and Immigration Services office
Free breakfast is available daily. Public spaces have free WiFi. A 24-hour fitness centre, barbecue grills, and multilingual staff are also featured at the business-friendly Sonesta ES Suites Charlotte Arrowood. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Charlotte hotel.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • Smoking in designated areas
Sonesta ES Suites Charlotte Arrowood offers 119 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 39-inch LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 5 per night
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. The property is professionally cleaned.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sonesta Arrowood Charlotte
Sonesta Charlotte ES Suites Arrowood
Sonesta ES Suites Arrowood
Sonesta ES Suites Arrowood Hotel
Sonesta ES Suites Arrowood Hotel Charlotte
Sonesta ES Suites Charlotte
Sonesta ES Suites Charlotte Arrowood
Sonesta Suites Charlotte Arrowood
Staybridge Suites Charlotte Arrowood Hotel Charlotte
Sonesta ES Suites Charlotte Arrowood Hotel
Sonesta ES Suites Charlotte Arrowood Hotel
Sonesta ES Suites Charlotte Arrowood Charlotte
Sonesta ES Suites Charlotte Arrowood Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Sonesta ES Suites Charlotte Arrowood?

Sonesta ES Suites Charlotte Arrowood offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta ES Suites Charlotte Arrowood?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Sonesta ES Suites Charlotte Arrowood on 24 Nov 2024 start from NZ$168.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta ES Suites Charlotte Arrowood?

Yep, Sonesta ES Suites Charlotte Arrowood has a self car park for USD 5 per night.

Does Sonesta ES Suites Charlotte Arrowood serve breakfast?

Yeah, complimentary buffet breakfast is offered daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Sonesta ES Suites Charlotte Arrowood?

No, Sonesta ES Suites Charlotte Arrowood does not offer an airport shuttle service.

What time are check-in & check-out at Sonesta ES Suites Charlotte Arrowood?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Sonesta ES Suites Charlotte Arrowood Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 345 out of 1010 reviews" "
Rating 8 - Good. 243 out of 1010 reviews" "
Rating 6 - Okay. 150 out of 1010 reviews" "
Rating 4 - Poor. 123 out of 1010 reviews" "
Rating 2 - Terrible. 149 out of 1010 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

TARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Sierra

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at this suite very much, so it was very cleanly and Conveniently located, the pool was perfect and so is the surrounding area. The yard is beautiful could stay in enjoy it. This could be a little bit friendlier it's not a lot of southern hospitality there but other than that I love this day and would be more than happy to stay again.
Stayed 7 nights in Jul 2024

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Excellent stay. Very clean and the rooms was nice size. The two bedroom was everything I needed and staff was awesome. Would go back. 10 minutes from Carowinds and stores
Stayed 2 nights in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Stacy

Stayed 1 night in Jul 2024

4/10 Poor

David, Coral Gables

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need new administration ASAP
Stayed 1 night in Jun 2024

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel and terrible experience. They canceled my reservation without notice. Made me wait 2 hours for check in because I was early, only to tell me that my room was no longer available. They didn’t offer any help or try to relocate me to another hotel. I had to drive one hour to find another hotel within my budget due to the last minute booking everything in the area was too high. Very unprofessional
Stayed 1 night in Jul 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They property was ok to stay at but I don't think I would choose it again. The area was fine - easy to get to and get around Charlotte from. The room was clean but things were broken - microwave handle, toilet made a screeching noise when flushed, tile falling and the couch was covered in grease stains. The breakfast buffet was sorely lacking for options - hardly a piece of fruit or yogurt offered and the same breakfast tacos offered everyday. The hotel is very PET & KID friendly and there were numerous children running the halls and eating everything at the buffet plus dogs barking sporadically…overall not what I was looking for. The front desk staff are the gems - they were lovely and helpful for more towels, blankets and toiletries…so that was nice. Not the worse place I ever stayed at - other families would find it fine for them but unfortunately not my favourite hotel choice.
Stayed 7 nights in Jul 2024

8/10 Good

Ivan, reading

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms and stuff very friendly
Stayed 1 night in Jul 2024

2/10 Terrible

Steffanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst 4th of July weekend ever!!!
To say the least this was the worst experience I've had staying at a hotel. After traveling for hours me and my husband went to check in. My husband inquired about the restroom the hotel clerk tells us it's down somethings wrong with it. I make the comment "well I hope our room restrooms are working" get in the room not only does the toilet not work, the floor was filthy spots everywhere the room door had a hole in it and was half patched. The sofa looked as if something had chewed it. I went back down to the lobby with pictures and pissed the guy says he has no other rooms available. I got up early the next morning and advise hotel management that this was unacceptable he apologized and gave us a replacement key for another room.
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place is beat. The enamel is worn off the bath tub. Seats in the breakfast area have no vinyl covering and are showing springs. And the coup de gras is in bedroom air conditioner unit. It’s so loud you can’t sleep.it turn on and off frequently so there’s no regularity to the noise. Folks were setting off really loud firecracker right outside our window. I would not send my worst enemy to the hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Always a good experience when we visit Charlotte! This has been our go-to hotel and no issues at all.
Stayed 2 nights in Jun 2024

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and convenient
Stayed 4 nights in Jun 2024

6/10 Okay

Cherise

Travelled with pets
Liked: Staff & service
This is a very decent hotel. Not sure if I would return. Its a bit dated. No automatic doors for those with luggage. Front desk process is extremely outdated. One very old elevator inconveniently located. You cant charge items to your room. My bathroom had dispensers that were empty. Decent location off the interstate. Pet friendly.
Stayed 2 nights in Jun 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Staff at check in were friendly and helpful.
Stayed 2 nights in Jun 2024

8/10 Good

Claudia

Stayed 1 night in Jun 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Tara

Travelled with partner
The property was okay. We were only there for less than 9 hours. The only issue was, upon arrival, they notified us there was a parking fee. This was not stated anywhere in the information I received about the property.
Stayed 1 night in Jun 2024

8/10 Good

Lisa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I wouldn’t stay there till the update and upgrades to the hotel gets done
Stayed 2 nights in Jun 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and the room was super spacious and clean. I would definitely be back.
Stayed 2 nights in Jun 2024

6/10 Okay

Amanda

Stayed 1 night in Jun 2024

4/10 Poor

Aaron, Sumter

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Here are some issues we had after 10 hours of travel w/ 5 kids in two including one less than 2 years old: 1. Our check-in time was extended because the folks working at the front desk, while very kind, were having trouble getting the payment platform to work so they could scan my card for the $150 deposit they require for any damages caused to the room. 2. When we finally made it into our room we found several issues - the first of which was bugs. To be more specific, we found cockroaches and eliminated them as soon as we found them. 3. The kitchen cabinets were clearly dirty. 4. None of the interior doors shut properly which made things difficult to keep sleeping kids asleep should anyone need to exit a bedroom into the common room area. We almost opted to leave doors cracked open; however, they would swing open entirely so that wouldn't work either. 5. The common room tv remote did not work and probably needed batteries replaced. I attempted to do this myself, but the battery door was screwed to the remote. 6. Several outlets would not allow an item to completely plug into them. Instead, they would only go about 3/4 of the way into the outlet which did supply power, but it is also a fire hazard. 7. There were food remains underneath the pullout couch cushions. All of this was reported the next morning upon checkout only to be told by the manager on duty that someone "would look into all of that." We will not return.
Stayed 1 night in Jun 2024