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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

4.0 star property
Hotel with free local shuttle, a short walk to Rock and Roll Hall of Fame
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Daily buffet breakfast (USD 16.00 per person)
Reception
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning

Explore the area

Map
1111 Lakeside Avenue E, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    8 min walk
  • Huntington Convention Center of Cleveland
    9 min walk
  • Great Lakes Science Center
    9 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    4 min drive

Room options

View all photos for Deluxe Room, 1 Queen Bed

City view

Deluxe Room, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

In-room safe, desk, blackout curtains, iron/ironing board

One King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King and One Sofa Bed

In-room safe, desk, blackout curtains, iron/ironing board

One King and One Sofa Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Hairdryer
Shower/bath combination
  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

One Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 19.3 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Beds Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Two Queen Beds Non-Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Non Smoking

Room, Non Smoking

Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 42 sq m
  • Sleeps 2
  • 1 Queen Murphy Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hampton Inn Cleveland-Downtown
Breakfast included
Pet-friendly
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (1258)
The price is NZ$236
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hampton Inn Cleveland-Downtown

About the area

Cleveland

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside places you in the centre of Cleveland, within just a 15-minute stroll of popular places like Rock and Roll Hall of Fame and Huntington Convention Center of Cleveland. Highlights at this hotel include a restaurant, a free area shuttle and a 24-hour gym. .The restaurant, Stadium 3 Bar and Grill, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. 10389 square feet (965 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an area shuttle. .Within a 15-minute walk of this 4-property class Downtown Cleveland hotel, attractions include Huntington Bank Field and Lake Erie.

What's nearby

  • Rock and Roll Hall of Fame - 8 min walk - 0.7 km
  • Huntington Convention Center of Cleveland - 9 min walk - 0.7 km
  • Huntington Bank Field - 11 min walk - 1.0 km
  • JACK Cleveland Casino - 17 min walk - 1.4 km
  • Progressive Field - 18 min walk - 1.6 km

Getting around

  • Tower City-Public Square Station - 3 min drive
  • Cleveland Station - 10 min walk
  • Cleveland, OH (BKL-Burke Lakefront) - 4 min drive

Restaurants

  • ‪Masthead Brewing Co. - ‬8 min walk
  • ‪Winking Lizard Tavern - ‬5 min walk
  • ‪Noble Beast Brewing Co. - ‬7 min walk
  • ‪Stadium 3 Bar & Grille - ‬2 min walk
  • ‪DoubleTree Executive Lounge - ‬2 min walk

About this property

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Hotel with free local shuttle, a short walk to Rock and Roll Hall of Fame
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10389 square feet (965 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. A free area shuttle within 1 miles is available. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Cleveland hotel.

  • 379 guestrooms or units
  • 17 levels
  • 10389 sq ft of conference space
  • 965 sq. m of conference space
  • Built in 1974
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers 379 accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cleveland hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Area shuttle
  • Secured, covered parking on site (USD 30 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Stadium 3 Bar and Grill
  • Wired Bean

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 10 meeting rooms
  • 10,389 square feet of conference space
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Built in 1974
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.00 per person
  • Covered self-parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 5 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Cleveland Downtown
DoubleTree Cleveland Downtown Lakeside
DoubleTree Hilton Cleveland Downtown
DoubleTree Hilton Cleveland Downtown Lakeside
DoubleTree Hilton Lakeside
DoubleTree Hilton Lakeside Hotel
DoubleTree Hilton Lakeside Hotel Cleveland Downtown
DoubleTree Lakeside
DoubleTree Hilton Cleveland Downtown Lakeside Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside on 28 Nov 2024 start from NZ$218.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has a secured covered self car park with in/out privileges for USD 30 per night.

Are there any beaches close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

The closest beach to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside is Edgewater Beach (4.6 km).

Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside serve breakfast?

Yeah, buffet brekkie is served weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, pets are not allowed.

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 363 out of 1070 reviews" "
Rating 8 - Good. 246 out of 1070 reviews" "
Rating 6 - Okay. 206 out of 1070 reviews" "
Rating 4 - Poor. 156 out of 1070 reviews" "
Rating 2 - Terrible. 99 out of 1070 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Catrina

Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to my meetings
Stayed 2 nights in Apr 2024

2/10 Terrible

Jeanette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is poorly maintained. Service is bad and staff responsive time is very slow. Onsite restaurants were closed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sisi

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2024

2/10 Terrible

ANJALI

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel experience in the USA, expedia made a mistake in the booking, we did not get the room we booked, got$50 compensation for that- which is an insult based on the spend. staff was horrible, even after multiple calls for room needs - no one turned up with blankets or sheets and didn’t have the courtesy to call , no housekeeping in entire 3 days of stay. I will think twice - one to go through expedia and two- use any hilton hotels in future
Stayed 3 nights in Aug 2024

8/10 Good

Engineering, Lake City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful.
Stayed 3 nights in Aug 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Jennifer

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had hair on the toilet seats and a single earring was on the counter upon arrival. There were multiple cracks in the ceiling. The staff was really kind when we checked in. The elevator for the parking garage was out of service and in the garage the exit gate was stuck open.
Stayed 1 night in Aug 2024

4/10 Poor

nicholas

Liked: Cleanliness, staff & service
First off expedia messed up my reservations and had me booked for the next night so i wasnt able to get the room i was suppose to get which would of accommodated me and my guess. Luckey they had some open rooms or i dont know what i would of gone. Instead i had to sleep on a pull out verses a comfortable bed. Well i constantly had a problem with the tv not working. I thought it was the remote so i had the front desk bring me a new and i had to mess with the remote for about ten before i finally got the tv to work and then when i plugged in my phone to the plug next to the plug were the tv was pluged into and the second i started charging my phone the tv screen got all pixalated and when i unplugged my phone it stopped. They had four elevators and at 630am i waited a good ten minutes for the elevator. I got an uber before i left my room and he was ten minutes away. He called me while i was in the elevator to let me know he was out front.
Stayed 1 night in Aug 2024

4/10 Poor

martin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated. Needs a face lift.
Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Great location.
The hotel was in a great area for walking to the Rock and Roll hall of fame. The check in was chaotic. We’d called about parking. The garage was right there, but we weren’t told to just pull in and park. The room keys failed twice.
Stayed 1 night in Aug 2024

4/10 Poor

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree Downtown Cleveland
Booked a room with 2 double beds, not available on arrival, option to pay more for a bigger room, said no and after some negotiation got a king bed and pull out, then waited 1.5 hours for bedding for the pull out, staff not very friendly, breakfast they tried to charge full price for kids breakfast, not the best way to start a vacation
Stayed 1 night in Aug 2024

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Brenda

Travelled with family
Just Average
Busy lobby because of Cleveland Browns pre-season game. Staff was friendly but not super helpful in explaining the shuttle service and parking. Their parking ramp was also being used as an event parking ramp for the game. Overall average service, cleanliness, etc. as expected for price.
Stayed 1 night in Aug 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
In Cleveland to run rock hall of fame half marathon. This was the perfect hotel we were walking distance to ro k and roll hall offame abd start of the race. The room was clean and comfortable and the shower was awesome lots of pressure. Great restaurant with reasonable prices. Would definitely recommend!
Stayed 1 night in Aug 2024

8/10 Good

Myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean room, close to Rock Hall.
Stayed 3 nights in Jul 2024

4/10 Poor

Sabaa

Disliked: Staff & service, property conditions & facilities
No room service and when requested, they don’t clean well, they don’t restock water. My card kept demagnetizing andI had to see them multiple times.
Stayed 5 nights in Jul 2024

6/10 Okay

Tom

Liked: Cleanliness, staff & service, room comfort
Convenient but aged.
We wanted a downtown hotel. Older property that shows its age. Front desk personnel were very friendly and helpful. Comfortable bed. Wife needed shower cap as there was none provided in room. Phoned the front desk. After 45+ minutes went downstairs to front desk to request shower cap, coffee and creamers in person. Cookies at check-in were delicious.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within short walking distance to Browns stadium and Rock and Roll Hall of Fame.
Stayed 1 night in Aug 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was housekeeping never came and tub was slow to drain. I advised front desk but nobody came to clear drain.
Stayed 2 nights in Aug 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Gae

Travelled with family
Liked: Cleanliness, staff & service
There are definite pros and cons with this property. I will start with the pros. The free shuttle service within a mile of the property is one of the features that drew me to booking at this hotel. The drivers were extremely helpful and very nice. Most of the front desk staff were also helpful and kind, especially Mariah (one was very rude). I also can’t forget to mention the warm chocolate chip cookie you get each evening! Now for the cons. The first room we got had someone’s socks left in the closet, had no operating bathroom fan, no hairdryer, and the phone didn’t work. We were moved to another room, but we only exchanged problems. The bathroom fan and two of the lamps didn’t work, the tv worked intermittently, the remote for the opening and closing of the curtains didn’t work (maintenance came up and couldn’t get it to work, but showed us that behind the curtains were switches to operate the curtains. That would’ve been helpful information to be found somewhere in the room.) The property is in serious need of a renovation, but the convenience of having a free shuttle within a mile radius of the hotel and the price offsets most of the negative.
Stayed 3 nights in Aug 2024