We booked over a month before we arrived, 700 km drive, arrived 6:30 in the evening. The manager came out and took my wife up to the second floor to a room. He opened the door and the room had not been cleaned. He told her i will upgrade you to another. The next room looked reasonable so we decided we would move our luggage in then go for dinner next door. When we returned my grandson turned down the sheets on one of the beds and found a couple of dead ants on the sheets. He then decided that he wanted to sleep on the couch. He went over and pulled back the sheets on the second bed and shouted there are bugs here. We went and looked and could clearly see a bug crawling between the sheet and the comforter. My wife called the mgr. and told him what we found and he arrived in a couple of minutes. We told him we couldn't stay and he said sorry and told my wife to please call expedia and get a refund so we left and called Hotels.com and explained what happened. They then called to the motel and by then the manager decided to refuse arefund for that night. I advised Hotels.com that they should not represent this place as it is a dive, there was nobody else staying there, it is really run down, the stairs to the second floor are rickety, nearly unsafe to walk on. Hotels.com was great and did deal with some of the issues directly with the owner of the Journeyman motel. I am disgusted with this experience after the manager told us to call and get a refund right away, then refused it.