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Novotel Queenstown Lakeside

4.0 star property
Family-friendly Queenstown hotel in Queenstown City Centre with a fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Queenstown Lakeside

Private spa tub
Indoor spa tub
Front of property
View from room
Golf

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Gardens
    1 min walk
  • Queenstown Beach
    2 min walk
  • Church of St Peters
    2 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    13 min drive

Room options

View all photos for Room, 1 King Bed, Lakeside

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lakeside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Private bathroom
Bathrobes
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Private bathroom
Bathrobes
  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Hairdryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Hairdryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Crowne Plaza Hotel Queenstown, an IHG Hotel
Free WiFi
Restaurant
Air conditioning
Gym
4.5 out of 5, Wonderful, (1003)
The price is NZ$406
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Crowne Plaza Hotel Queenstown, an IHG Hotel

About the area

Queenstown

A family-friendly stay in the heart of Queenstown awaits you at Novotel Queenstown Lakeside. Within steps you'll find Williams Cottage and Lake Wakatipu. Highlights at this eco-friendly hotel include in-room free WiFi, free high-speed Internet and balconies. .The restaurant, Elements, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and Hot tub as well as access to bike hire. 646 square feet (60 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 5-minute walk of this 4-property class Queenstown City Centre hotel include Queenstown Gardens and Queenstown Beach.

What's nearby

  • Queenstown Gardens - 1 min walk - 0.2 km
  • Queenstown Beach - 2 min walk - 0.2 km
  • Skycity Queenstown Casino - 4 min walk - 0.4 km
  • Kiwi and Birdlife Park - 9 min walk - 0.8 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Patagonia Chocolates - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬4 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly Queenstown hotel in Queenstown City Centre with a fitness centre
Novotel Queenstown Lakeside offers its guests Access to hot tub and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 1987
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Novotel Queenstown Lakeside?

Novotel Queenstown Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 8 Dec 2024 start from NZ$317.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Queenstown Lakeside?

Yep, Novotel Queenstown Lakeside has valet parking with in/out privileges for NZD 50 per night. Onsite parking is limited.

Are there any beaches close to Novotel Queenstown Lakeside?

Yep, Novotel Queenstown Lakeside is a short 2-minute walk from Queenstown Beach. Fun beach activities include parasailing and kayaking. You can also find boat tours.

What makes Novotel Queenstown Lakeside a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Novotel Queenstown Lakeside.

Is Novotel Queenstown Lakeside family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Novotel Queenstown Lakeside is a hit with families.

Does Novotel Queenstown Lakeside serve breakfast?

You bet, our travelers can't get enough of the buffet breakfast here! Offered daily between 6 AM and 10:30 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Novotel Queenstown Lakeside?

No, Novotel Queenstown Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Queenstown Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Novotel Queenstown Lakeside?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Queenstown Lakeside?

No, pets are not allowed.

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1003 reviews" "
Rating 8 - Good. 337 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Amy, North Nowra

Liked: Staff & service
Stayed 4 nights in Oct 2024

6/10 Okay

Megan

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was a decent size and the beds were comfortable. Location of the hotel is very convenient. The staff member that checked us in was lovely but the other staff were less than friendly to my friend I was travelling with, and other guest interactions I noticed. It wasn’t until the morning of checking out I noticed my sheets had blood-like/copper-coloured stains. Also on the ground floor you can’t open the outside door without a bunch of people staring directly into your room from only about 2m away.
Stayed 2 nights in Oct 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location would stay again
Stayed 5 nights in Sep 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the lake, lovely atmosphere, and a great selection to be had if dining in for breakfast
Stayed 7 nights in Sep 2024

10/10 Excellent

Sudesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, quiet & serene garden side, great lake view & short walk to the lake, in the heart of Queenstown, short walk to the shops, restaurants, attractions. The service was great, very helpful, friendly staff, huge range of buffet breakfast options that catered for guests with different cutural backgrounds, very clean & tidy hot spa room, which was a great treat after day of skiing. I found the staff very considerate & mindful of guest needs and preferences. Highly recommend Novotel.
Stayed 4 nights in Aug 2024

8/10 Good

Gary

Travelled with family and small children
Liked: Staff & service, amenities
Everything was wonderful, only disappointing thing was the room service for cleaning on the last day. Didnt tidy well or leave clean towels
Stayed 4 nights in Aug 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Roger Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will go back
Stayed 3 nights in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Comfortable.
The room was comfortable and clean but it was showing its age. It was frustrating to find out the hot tub/spa was only available by booking ahead. It was not available during our stay. The staff were helpful. The food was ok with lots of choices for breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Novotel Lakeside in Queenstown. Lovely staff, rooms always perfect, honestly can’t say a bad word about my stay.
Stayed 10 nights in Jul 2024

8/10 Good

Belinda Joanne

Travelled with family
Liked: Staff & service, amenities
3-4 star- needs an upgrade
Stayed 6 nights in Jul 2024

10/10 Excellent

Delia Viorica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location, it was nice, clean, great breakfast. Some areas a bit dated but didn’t make a difference to our great experience.
Stayed 6 nights in Jul 2024

10/10 Excellent

Noor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Danie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location can't be beaten. Friendly and helpful staff. Great value for money.
Stayed 3 nights in Jul 2024

8/10 Good

CHEN-CHUN

Stayed 4 nights in Jul 2024

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel is perfectly situated right in town on the lake front, but is a little tired. The beds are only double size, which is a squeeze for two people. The rooms are also quite tight. It wasn't bad, but I might try a different hotel next time.
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay this July. Hotel is in the perfect position - right next to the lake but a block and a half away from any nightlife. Staff were all very friendly. breakfast was great value and had good variety. Would stay here again.
Stayed 7 nights in Jul 2024

8/10 Good

Ederson, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-located and maintained. The hotel's location makes staying there a no-brainer.
Stayed 1 night in Apr 2024

8/10 Good

LaNae

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We were originally put into rm 151 by the entrance and a children’s play area. They were very considerate about changing us to a quieter room. One thing that would change the shower experience is if they would put weight in the shower curtain or something else. It was quite annoying to have the curtain stuck to you during a shower.
Stayed 5 nights in Jul 2024

10/10 Excellent

Venessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Novotel was great, located in a convenient area, room was clean and comfortable although lacking storage space for a family of 4 with snow gear… but Queenstown is so beautiful and inviting we didn’t spend much time in our room. The staff were all very helpful and welcoming, Thomas was exceptional giving us detailed information on activities we could do with our family and making sure our stay was 10/10.
Stayed 7 nights in Jul 2024

8/10 Good

Leily

Liked: Cleanliness, staff & service, property conditions & facilities
Great place close to everything
Stayed 5 nights in Jul 2024

10/10 Excellent

il min

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great experience and nice location, buffet is better than anything.
Stayed 4 nights in Jun 2024

8/10 Good

Jiwang

Stayed 6 nights in Jun 2024

6/10 Okay

Weijun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to everything. Dated facilities, toilet has many cracks, shower curtain is not convenient, The shower is not kids friendly
Stayed 4 nights in Jul 2024

6/10 Okay

Judith

Travelled with family
Liked: Cleanliness
I don't know who bungled the booking - Expedia or Novotel. I asked for an accessible room with 2 beds. I was given a room with 2 beds and a walk in shower. So no shower after travelling all day. The next day we were moved to an accessible room with one bed. However a trundle was given at no extra cost but it was a very tight squeeze.
Stayed 5 nights in Jun 2024