10/10 Excellent
Samantha
Travelled with family
11 Feb 2025
Liked: Cleanliness, amenities, property conditions & facilities
Travelled with a 12yo and an 80yo and can't flaw this property. Perfect for families with enormous, spacious and well-equipped apartments. We made use of all the facilities - the fantastic buffet breakfast, the games rooms and gaming room, the pool, the very well-equipped gym and the free hotel shuttle. Most of the sights are within easy walking distance and the hotel is in a great location - with a massive grocery store on the corner and a heap of restaurants within 2 blocks - I mean a HEAP!!!! Our room had double-glazed windows and doors so was super quiet, although we enjoyed having the bacony doors open to enjoy the ambience of a busy Asian city. Room service mirrors the dine-in menu and you can order food and drinks to the pool.
We had an issue with my elderly mother jumping on the free shuttle (while we walked) and being taken to the wrong location and left alone, but the staff and driver responded so quickly to ensure she was safe and returned to the hotel - and they even brought us a chilled fruit platter to apologise for the oversight. It was stressful for us but incredibly well-managed by the hotel.
Honestly, this hotel is THE BEST for families. Could not recommend more.
Samantha
Stayed 7 nights in Jan 2025