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Renaissance Polat Istanbul Hotel

5.0 star property
Luxury Istanbul hotel in Bakırköy with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Renaissance Polat Istanbul Hotel

Presidential Suite, 1 King Bed, Sea View
Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Sahil Yolu Caddesi No:2, Yesilyurt, Istanbul, Istanbul, 34149
  • Capacity Shopping Center
    5 min drive
  • Istanbul Aquarium
    7 min drive
  • Aqua Florya Shopping and Life Center
    7 min drive
  • Istanbul (ISL-Ataturk Intl.)
    13 min drive

Room options

View all photos for Executive Room, 1 King Bed, Sea View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Park View

Family Suite, 1 Bedroom, Park View

Family Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 53 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Lobby lounge, ocean views, open daily

Club Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 53 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Smoking, Poolside

Room, 1 King Bed, Smoking, Poolside

Room, 1 King Bed, Smoking, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Ocean Suite)

Lobby lounge, ocean views, open daily

Club Suite, 1 Bedroom (Ocean Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
  • 62 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Lobby lounge, ocean views, open daily

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
  • 101 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Poolside

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Sea View

Presidential Suite, 1 King Bed, Sea View

Presidential Suite, 1 King Bed, Sea View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Pillow menu
  • 145 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Marmara Suite)

Lobby lounge, ocean views, open daily

Club Suite, 1 Bedroom (Marmara Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 53 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Poolside

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds, Sea View

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About the area

Istanbul

A luxury stay in Istanbul awaits you at Renaissance Polat Istanbul Hotel. You'll be 4.1 km (2.5 mi) from Istanbul Aquarium and 4.4 km (2.8 mi) from Capacity Shopping Center. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include hot stone massages, Swedish massages, aromatherapy and Ayurvedic treatments along with access to the sauna. The restaurant, Terra Mediterranean, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. Bar Noblesse is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, outdoor tennis court, Turkish bath/hammam and seasonal outdoor swimming pool. 356511 square feet (33121 square metres) of event facilities include 13 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Bakırköy hotel include Ataköy Marina and Blue Mosque.

What's nearby

  • CNR Expo Center - 5 min drive
  • Capacity Shopping Center - 5 min drive
  • Ataköy Marina - 6 min drive
  • Istanbul Expo Center - 6 min drive
  • Istanbul Aquarium - 7 min drive

Getting around

  • DTM - Istanbul Fuar Merkezi Station - 5 min drive
  • Istanbul Yesilyurt Station - 9 min walk
  • Istanbul (IST) - 46 min drive

Restaurants

  • ‪Awen Restoran - ‬2 min walk
  • ‪Balkon Cafe & Restaurant - ‬6 min walk
  • ‪Polat Patisserie - ‬1 min walk
  • ‪Fener Lokantası - ‬3 min walk
  • ‪SMC Restaurant, Yesilyurt Spor Kulubu - ‬5 min walk

About this property

Renaissance Polat Istanbul Hotel

Luxury Istanbul hotel in Bakırköy with 2 restaurants
Renaissance Polat Istanbul Hotel offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 356511 square feet (33121 square metres) and includes a conference centre. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Renaissance Polat Istanbul Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Istanbul hotel is smoke free.

  • 437 guestrooms or units
  • 27 levels
  • 2 dining venues
  • 356511 sq ft of conference space
  • 33121 sq. m of conference space
  • Built in 1993
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Renaissance Polat Istanbul Hotel offers 437 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (EUR 8 per day)
  • Secured, covered valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 3,955 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bar Noblesse
  • Marmara Fish Restaurant
  • Terra Mediterranean

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre (356,511 square foot of space)

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet (76 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 27 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 20 September to 15 May:
  • One of the swimming pools
The property will be renovating from 23 July 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Renaissance Polat Istanbul Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 for adults and from EUR 3955 for children
  • Airport shuttle fee: EUR 120 per vehicle (one-way, maximum occupancy 4)
  • Covered self-parking fee: EUR 8 per day
  • Valet parking fee: EUR 10 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 5156

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Renaissance Istanbul
Istanbul Polat Renaissance
Istanbul Renaissance Hotel
Polat Renaissance Istanbul
Polat Renaissance Istanbul Hotel
Renaissance Hotel Polat
Renaissance Istanbul Polat
Renaissance Polat
Renaissance Polat Istanbul
Renaissance Polat Istanbul Hotel
Renaissance Polat Hotel
Renaissance Istanbul
Istanbul Renaissance
Renaissance Polat Istanbul
Renaissance Polat Istanbul Hotel Hotel
Renaissance Polat Istanbul Hotel Istanbul
Renaissance Polat Istanbul Hotel Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Renaissance Polat Istanbul Hotel?

Renaissance Polat Istanbul Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Polat Istanbul Hotel?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Renaissance Polat Istanbul Hotel on 23 Nov 2024 start from NZ$208.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Polat Istanbul Hotel?

Yep, Renaissance Polat Istanbul Hotel has a secured covered self car park for EUR 8 per day.

Are there any beaches close to Renaissance Polat Istanbul Hotel?

The closest beach to Renaissance Polat Istanbul Hotel is Florya Beach (4.3 km).

Is there a spa on site at Renaissance Polat Istanbul Hotel?

Yep, there is an onsite spa at Renaissance Polat Istanbul Hotel. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Renaissance Polat Istanbul Hotel have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from June to September.

What luxury perks are available at Renaissance Polat Istanbul Hotel?

Renaissance Polat Istanbul Hotel features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Renaissance Polat Istanbul Hotel a romantic place to stay?

Ocean-view dining and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Renaissance Polat Istanbul Hotel.

Is Renaissance Polat Istanbul Hotel family-friendly?

You bet! With amenities such as a children's pool, children's meals and laundry facilities, it's no surprise that Renaissance Polat Istanbul Hotel is a hit with families.

Does Renaissance Polat Istanbul Hotel serve breakfast?

Sure does, buffet brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Renaissance Polat Istanbul Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Renaissance Polat Istanbul Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from July 23 2024 until October 31 2024 (completion date subject to change).

What time are check-in & check-out at Renaissance Polat Istanbul Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Renaissance Polat Istanbul Hotel?

No, pets and service animals are not allowed.

Renaissance Polat Istanbul Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 860 reviews" "
Rating 8 - Good. 266 out of 860 reviews" "
Rating 6 - Okay. 87 out of 860 reviews" "
Rating 4 - Poor. 47 out of 860 reviews" "
Rating 2 - Terrible. 41 out of 860 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shaker

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

husamuddin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and swimming pool
Stayed 3 nights in Jul 2024

4/10 Poor

NAZMI

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Food experience!
I had a bad experience with room service! in the sense that I found a nail in the soup! It was terrible and I lost my vacation! Otherwise, the staff is quite kind, the weather is good, but the service is not up to the level of a 5-star resort hotel!
Stayed 3 nights in Jul 2024

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A genuine feel of home away from home. I can not say enough about the wonderful experience of comfort, friendliness, exceptional staff Polat Renaissance has. Special thanks to Volkan, Ilker and Serdar for welcoming our family every time we arrive at the door as if it is our first. Always smiling and cheerful no matter how heavy or quantity of luggage we have. Serdar is always ready to give a helping hand in every matter: always inquires and offers assistance. This gives my family and I a feeling of belonging and support always. A special thanks to Yunus for paying close attention to ensure my family and I have a special breakfast experience every day. His attention to detail and his customer service go beyond the sense of duty. He actually makes us feel like we are part of his family visiting his home. It is a remarkable trait for a person who leads yet has time to make the guests happy. He not only guides the staff, he actually works alongside them to make sure everything is perfect, no matter how busy, he always take a moment to ensure the guests needs are met. Special mention to Hassim for his attention and customer service. He always is very friendly and asks if anything is needed to ensure satisfaction . Cihan at Reception is always very wonderful and always ready to help.. special thanks to Oguzhan at reception for always making our check in process as efficient and as smooth as possible His exceptional customer service is worth recognition. Mensure for clean Rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Huda, brooklyn

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent service and superb location
Stayed 2 nights in Jun 2024

8/10 Good

Huda, brooklyn

Liked: Amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jun 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, positive experience
We had a garden room initially, but the walls were very thin and not sound proof, so we asked to be moved into the hotel and it was far nicer, modern, sound proof and clean. The staff were very helpful moving us. The car parking was a bit frustrating - we were told that the car parking would be included in the bill when we checked out, but when we drove to leave, we were told it hadn’t been paid - seemed to be a lack of communication more than anything. Breakfast was good - loads of variety and good quality. Gym was good, equipment advanced for a hotel gym, as was the pool, steam room and sauna.
Stayed 4 nights in May 2024

10/10 Excellent

Krikour

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always I recommend for everyone even if they’re with family or just for business reasons
Stayed 4 nights in May 2024

10/10 Excellent

Krikour

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality ,I would like to recommend this hotel for everyone,Always they welcome you , I would like to thank them specifically Mrs ELİF and Mrs Gizem for there special welcoming messages
Stayed 2 nights in May 2024

10/10 Excellent

Mireya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks good and amazing sea view 😍 💙
Stayed 3 nights in Apr 2024

10/10 Excellent

Krikour

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always they welcome there customers specially serdar and Volkan at the concierge desk and thanks to them , they upgrade my room everything was great I recommend for everyone this hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel , im super happy about the stuff it was amazing experience
Stayed 4 nights in Apr 2024

10/10 Excellent

AHMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good stay
Very friendly staff and atmosphere. I liked the buffet breakfast. Thank you for your hospitality.
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Really nice hotel
Stayed 11 nights in Mar 2024

10/10 Excellent

Krikour

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location ,very friendly staff,you feel like you are at home
Stayed 6 nights in Mar 2024

10/10 Excellent

Aysen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

MAGLIO J, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will exceed your expectations.
Stayed 7 nights in Jan 2024

6/10 Okay

Hassan

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We had a really bad experience at the check in, I wair for an hour for my luggages and finally I myself went to lobby to get my luggages. The next bad experience was when we called for make up room. They only changed the towels and did not clean the bathroom.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Wery good
Stayed 1 night in Jan 2024

10/10 Excellent

Hesham, Maumee

Stayed 3 nights in Dec 2023

10/10 Excellent

sona gayane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean, staff is very friendly. We really enjoyed our stay. The gym and the spa needs renovation
Stayed 6 nights in Dec 2023

10/10 Excellent

Aylin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is a great hotel. The staff is excellent. They are all welcoming and know the meaning of customer service. İ will definitely stay here in the future.
Stayed 7 nights in Dec 2023

10/10 Excellent

Gulzar Alam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home with amazing exoerience
It was an amazing wxoerience throughout my stay for a week. An excellent view overlooking the sea, comfort in superb furnishled room with amenities, beautiful SPA with all facilities you can imagine, breakfast was faboulous, food in the Bar as well as Marama Batik restaurant are rated as five star. The location is perfect for our business connection as well as a pleasure to walk by the beach. This is one of the best horel we have ever stayed.
Stayed 6 nights in Nov 2023