Visited to stay before Taylor swift and we enjoyed our stay , great value for money with breakfast included, room was spacious, comfortable and clean.
When we dropped off our bags for storage we were greeted rudely by a lady at reception who told us check in was at 16:00 despite contacting the hotel before staying to make sure check in was before 16:00 due to commitments we had at this time. We challenged this and showed the email I had received and she continued to be rude, however, another staff member clarified the check in was from 15:00 onwards and reassured us if the room wasn’t ready we could get ready elsewhere which was helpful and settled our anxieties. When we came to check in at 15:00 there were no issues at all , all the staff were friendly and helpful !