2/10 Terrible
Ian
Travelled with family
21 Sept 2024
Disliked: Cleanliness, amenities, room comfort
Avoid at all costs! Train shakes make sleep impossible.
We came into reception after a long day of travel to be greeted by the rumble of the train while INSIDE the building. Reception said it was quiet in the rooms and don't worry. It was worse in the rooms. Every minute or so a train would shake the rooms. We were exhausted and tried to sleep through it. It was awful.
In the morning we asked to cancel our reservation moving forward. They refused. They offered another room - but after they said the first room would be quiet and it wasn't, we were not going to trust their word again - Marlin Apartments failed miserably and didn't deliver. We had to make last minute arrangements so we could sleep. We tried to work with hotels.com and Marlin repeatedly to get reimbursed for the nights we didn't stay - we believe in fairness and paying for our night - but the management at Marlin was incredibly rude and trite in their responses. I'm sure they'll boiler plate some response to this - and it will in no way make up for the terrible service. We didn't receive reasonable accommodations, nor were they honest in their assessment of their spaces. No services beyond the first night were delivered and yet they want to keep our money.
It's not a space rest, unless you're accustomed to loud shakes and rumbles. Also, the apartment space, while spacious, was not in the best condition - a faucet was broken and one of the fans had fallen apart. There's a smell in the space as well. Avoid it!
Ian
Stayed 4 nights in Aug 2024