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Mercure London Heathrow Hotel

4.0 star property
Suburban Hayes hotel in Pinkwell with a fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure London Heathrow Hotel

Exterior
Breakfast and dinner served
Bar (on property)
Exterior
In-room safe, desk, blackout curtains, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Room service
  • Gym
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Shepiston Lane, Hayes, England, UB3 1LP
  • Cranford Countryside Park
    8 min walk
  • The Great Western
    4 min walk
  • Hayes & Harlington Station
    18 min walk
  • London (LHR-Heathrow)
    8 min drive

Room options

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Exterior

Ibis budget London Heathrow Central

Free WiFi
Restaurant
Air conditioning
Breakfast available
3.9 out of 5, Good, (2417)
The price is NZ$102
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Ibis budget London Heathrow Central

About the area

Hayes

At Mercure London Heathrow Hotel, you'll be 13.9 km (8.6 mi) from Windsor Castle and 15.7 km (9.7 mi) from Wembley Stadium. Highlights at this hotel include a restaurant, a bar/lounge and a conference centre. .The restaurant, Borders Restaurant, is open for breakfast and dinner. Business amenities include 6 meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available daily between 7:00 AM and 9:30 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Pinkwell hotel, attractions include LEGOLAND® Windsor and Royal Botanic Gardens, Kew.

What's nearby

  • London Motor Museum - 18 min walk
  • Stockley Park - 2 min drive
  • Brunel University - 6 min drive
  • Royal Botanic Gardens, Kew - 15 min drive
  • Twickenham Stadium - 15 min drive

Getting around

  • Hounslow West Underground Station - 7 min drive
  • Hayes & Harlington Station - 18 min walk
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪The Pheasant - ‬4 min drive
  • ‪The Great Western - ‬4 min walk
  • ‪Orlando - ‬14 min walk
  • ‪The White Hart - ‬10 min walk
  • ‪The Harlington Tandoori - ‬17 min walk

About this property

Mercure London Heathrow Hotel

Suburban Hayes hotel in Pinkwell with a fitness centre
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 6 meeting rooms, and limo/town car service.

WiFi is free in public spaces. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hayes hotel is smoke free.

  • 184 guestrooms or units
  • 2 levels
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (GBP 16 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

What is the cancellation policy at Mercure London Heathrow Hotel?

Mercure London Heathrow Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Mercure London Heathrow Hotel?

Yep, Mercure London Heathrow Hotel has a self car park for GBP 16 per day. Onsite parking is limited.

Is Mercure London Heathrow Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, it's no surprise that Mercure London Heathrow Hotel is a hit with families.

Does Mercure London Heathrow Hotel serve breakfast?

Yeah, travelers love the full breakfast here! Served daily between 7:00 AM and 9:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Mercure London Heathrow Hotel?

No, Mercure London Heathrow Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure London Heathrow Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner. The dining venue is closed on Sunday, Monday, Tuesday, Wednesday and Thursday. The dining venue is closed seasonally each year from November 1 until January 1. The property will be renovating its dining venue from November 18 2024 until January 31 2026 (completion date subject to change).

What time are check-in & check-out at Mercure London Heathrow Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure London Heathrow Hotel?

No, pets are not allowed.

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 271 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 145 out of 1000 reviews" "
Rating 2 - Terrible. 188 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Stayed 1 night in Aug 2024

4/10 Poor

Dionne

Liked: Staff & service, property conditions & facilities
Checking in was nice and simple, foyer was clean, spacious and looked nice. Lift needs a number 1 button, even though I figured it out myself. Door to my room was small, I had lots of stains on my carpet. Broken tile on the bathroom wall. Only two plug socket’s in my room one low down under the floor length mirror and the other on top where the kettle plugs in. No instructions on how to use the phone let alone a marked button that says reception, I would not have touched it if I’m honest as it looked disgusting.
Stayed 1 night in Sep 2024

10/10 Excellent

Jouni

Stayed 1 night in Sep 2024

10/10 Excellent

Holly

Stayed 1 night in Aug 2024

4/10 Poor

Wayne

Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet, good pub up the road serving excellent curries. hotel rooms have a bath! Good proper breakfast, only downside - cold plates so yum food not great. Still go every year. Recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Shane

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so cold room then they changed us to another cold room with separate beds,I fall down to this bed so terrible,very cold rooms!
Stayed 1 night in Sep 2024

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Colin

Business traveller
Liked: Cleanliness, property conditions & facilities
9 out of 10 for all aspects of the hotel accept for the restaurant where service was polite but poor. It was slow and muddled
Stayed 1 night in Sep 2024

6/10 Okay

Lyn

Not very helpful.
Stayed 1 night in Sep 2024

6/10 Okay

Hayden

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

B

Stayed 1 night in Aug 2024

4/10 Poor

Kiranjot

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bathroom and parking letdowns
Stayed here before but I have found that the whole place looks a little more tired than previous visits especially the bathrooms. Sink and bath Taps needed a change, toilet pan squeezed into a tight space and the whole bathroom generally needed an overhaul. Parking is atrocious in the dual level covered car park. Spaces are very tight, the place is very dimly light and very dirty with the hotel using it as a dumping ground for surplus equipment. The car park is nothing more than a massive pigeon pen and expect your car to be soiled with droppings the next day. Pigeons roost on the steel framed roof joists and a simple fix would be to attach netting to the underside of the framework to stop pigeons getting into the high places and perching themselves there.
Stayed 1 night in Aug 2024

6/10 Okay

Billy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Hussein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 2 nights in Aug 2024

2/10 Terrible

Chelsie

Disliked: Cleanliness, property conditions & facilities
The hotel room was dirty, dead flies everywhere, towels were dirty bedding was stained it was disgusting
Stayed 1 night in Aug 2024

4/10 Poor

Gavin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was really surprised at how basic. There for 2 nights and unable to resolve issue of no controls for the TV! (Come on! How hard is that!). Just to make you aware, no usb points on sockets for chargers, £16 a night to park and inside the ULEZ so although it looks a cheap bargain, it really isn’t. Little things that say a lot- we arrived on Monday Evening at about 8pm- all the TVs in the bar/lounge/ reception area were ftozen on the news channel from 0.48am that morning. Throughout the whole stay, this was not fixed- we left Wednesday morning at 9!! Now, this isn’t a real impact issue but really shows the lack of regard in place here for making things right- ALL staff willing to just ‘leave it’. For me, shows lack of desire to make things right. Will not be stoping again
Stayed 2 nights in Aug 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

graham

Travelled with family
Disliked: Room comfort
Not good enough.
Not impressed. After working hard to gain £180 in credit a lot through other Mercure hotels. thought I would use this to treat the family. Whilst the room was spacious and the main bed comfy that is were there positives end. £16 per night use a car park that was not looked after, pull out bed was uncomfortable. The an extra £15 per person per night for a breakfast that was sub par and even when I asked for a pouched egg was told that is extra ???? We are waiting on an email From the manger but I think Hotels.com should do something to help as I say I use you up to 15 times a year but this left a sour taste.
Stayed 2 nights in Aug 2024