8/10 Good
Anna
Travelled with group
29 Jul 2024
Liked: Staff & service, amenities, property conditions & facilities
Staff were incredible, there’s no question that everyone who works there is brilliant. We arrived and struggled to find the carpark entrance at first and when we went inside to ask for help, the staff member didn’t even hesitate to walk outside and show us where we needed to go. It was really noticeable how friendly everyone was and how happy they were to go out of their way to let us have a good stay.
My only critique of the stay is the rooms probably need more attention on cleaning the floors and dusting the aircon vents (especially in summer) as there was lots of dust around the room/floor so our feet got dirty quickly and the wall had some dust sitting.
That aside, I definitely would come again. it was a really great location, parking felt safe, good value for London city, staff was terrific and the hotel even upgraded our room the day before free of charge.
Would definitely come again on my next visit and my friend who was with me, who travels to London for work frequently, said she would certainly not hesitate to go back either.
Anna
Stayed 2 nights in Jul 2024