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SpringHill Suites Los Angeles Burbank/Downtown

3.0 star property
Hotel with free breakfast, near Burbank Empire Center

Photo gallery for SpringHill Suites Los Angeles Burbank/Downtown

View from property
Studio, Multiple Beds, Non Smoking | Pool
Lounge
Lobby lounge
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Housekeeping
  • Pet-friendly
  • Parking available
The current price is NZ$450
includes taxes & fees
1 Mar - 2 Mar

Explore the area

Map
549 S San Fernando Blvd, Burbank, CA, 91502
  • Nickelodeon Animation Studio
    ‪18 min walk‬
  • Griffith Park
    ‪3 min drive‬
  • Los Angeles Equestrian Center
    ‪3 min drive‬
  • Burbank, CA (BUR-Hollywood Burbank)
    ‪11 min drive‬

Room options

View all photos for Studio, Multiple Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, Multiple Beds (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Poolside (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, Multiple Beds, Poolside (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Mountain View (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, Multiple Beds, Mountain View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, Multiple Beds (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Mountain View (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed with Sofa bed, Mountain View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Studio, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Mountain View

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking, Mountain View

Premium bedding, in-room safe, desk, iron/ironing board

Studio, Multiple Beds, Non Smoking, Mountain View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 44 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Poolside)

Studio, 1 King Bed with Sofa bed, Non Smoking (Poolside) | Pool

Studio, 1 King Bed with Sofa bed, Non Smoking (Poolside)

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Smart TV, Netflix, pay films

Studio, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking

Studio, Multiple Beds, Non Smoking | Pool

Studio, Multiple Beds, Non Smoking

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Room

Residence Inn by Marriott Los Angeles Burbank Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (817)
The price is NZ$460
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Residence Inn by Marriott Los Angeles Burbank Downtown

About the area

Burbank

At SpringHill Suites Los Angeles Burbank/Downtown you'll be 2.6 km (1.6 mi) from Burbank Empire Center and 4.7 km (2.9 mi) from Warner Brothers Studio. Highlights at this hotel include a restaurant, an outdoor swimming pool and a complimentary breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. There's also the convenience of self parking. .Places within a 15-minute drive of this 3-property class Burbank hotel include Universal Studios Hollywood and Hollywood Walk of Fame.

What's nearby

  • Walt Disney Studios - 4 min drive
  • Warner Brothers Studio - 4 min drive
  • Universal Studios Hollywood - 9 min drive
  • Universal CityWalk - 11 min drive
  • Griffith Observatory - 14 min drive

Getting around

  • Hollywood - Western Station - 10 min drive
  • Downtown Burbank Station - 12 min walk
  • Burbank, CA (BUR-Hollywood Burbank) - 15 min drive

Restaurants

  • ‪BJ's Restaurant & Brewhouse - ‬9 min walk
  • ‪Yum-Yum Donuts - ‬5 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Black Angus Steakhouse - ‬7 min walk
  • ‪Another Broken Egg Cafe - ‬9 min walk

About this property

SpringHill Suites Los Angeles Burbank/Downtown

Hotel with free breakfast, near Burbank Empire Center
SpringHill Suites Los Angeles Burbank/Downtown offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly SpringHill Suites Los Angeles Burbank/Downtown. Parking is available for a fee.

This 3-star Burbank hotel is smoke free.

  • 170 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
SpringHill Suites Los Angeles Burbank/Downtown offers 170 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Smart televisions come with premium cable channels, pay-per-view films and Netflix. Accommodation at this 3-star hotel has kitchenettes with fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Burbank hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Filipino, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Third party credit card authorizations for corporate travel only. Form must be received 3 business days prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Los Angeles Burbank/downtown Hotel Burbank
Springhill Suites Los Angeles Burbank/downtown Hotel
Springhill Suites Los Angeles Burbank/downtown Burbank
SpringHill Suites Los Angeles Burbank/Downtown Hotel Burbank
SpringHill Suites Los Angeles Burbank/Downtown Hotel
Hotel SpringHill Suites Los Angeles Burbank/Downtown Burbank
Burbank SpringHill Suites Los Angeles Burbank/Downtown Hotel
Hotel SpringHill Suites Los Angeles Burbank/Downtown
SpringHill Suites Los Angeles Burbank/Downtown Burbank
SpringHill Suites Los Angeles Burbank/Downtown Hotel
SpringHill Suites Los Angeles Burbank/Downtown Burbank
SpringHill Suites Los Angeles Burbank/Downtown Hotel Burbank

Frequently asked questions

What is the cancellation policy at SpringHill Suites Los Angeles Burbank/Downtown?

SpringHill Suites Los Angeles Burbank/Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SpringHill Suites Los Angeles Burbank/Downtown?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at SpringHill Suites Los Angeles Burbank/Downtown on 1 Mar 2025 start from NZ$449.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SpringHill Suites Los Angeles Burbank/Downtown?

Yep, SpringHill Suites Los Angeles Burbank/Downtown has a covered self car park with in/out privileges for USD 25 per day.

Does SpringHill Suites Los Angeles Burbank/Downtown have a pool?

SpringHill Suites Los Angeles Burbank/Downtown has an outdoor pool.

What makes SpringHill Suites Los Angeles Burbank/Downtown a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at SpringHill Suites Los Angeles Burbank/Downtown.

Is SpringHill Suites Los Angeles Burbank/Downtown family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that SpringHill Suites Los Angeles Burbank/Downtown is a hit with families.

Does SpringHill Suites Los Angeles Burbank/Downtown serve breakfast?

Yep, our visitors give top marks to the free buffet brekkie here! Available on weekdays from 6:30 AM to 9:00 AM and on weekends between 7:00 AM and 9:30 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at SpringHill Suites Los Angeles Burbank/Downtown?

No, SpringHill Suites Los Angeles Burbank/Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at SpringHill Suites Los Angeles Burbank/Downtown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at SpringHill Suites Los Angeles Burbank/Downtown?

Check-in begins at 4:00 PM. Check-out time is noon.

SpringHill Suites Los Angeles Burbank/Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1001 reviews
Rating 8 - Good. 190 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, we used to rest after a long day at universal studios and it was really good. Very clean and comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Narine, Bothell

Travelled with family
Liked: Amenities, property conditions & facilities
We liked everything about this hotel. Out chekin process was fast and smooth. Personal is very friendly and helpful anytime we had a question or needed assistance. Hotel is in a great location , rooms are big and very clean. This hotel became our main choice every time we will be visiting Glendale and we visit Burbank at least twice a year. Highly recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sebastian

Stayed 4 nights in Jul 2024

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay from beginning to end. Front desk was so friendly and polite. Got us into our rooms quickly. Room was clean and comfortable for a family of 5. The pool was heated so our kids were excited to be able to swim in the middle of November. Only 15min. to Universal. Plenty of eating options nearby.
Stayed 1 night in Nov 2024

10/10 Excellent

Argenis

Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kelly, St Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, everyone was so professional and it was clean and quiet. I will come again!!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! Will absolutely stay here again.
Stayed 2 nights in Nov 2024

6/10 Okay

Mehmet

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
You said you were cleaning the room every other day. But firs 3 days no one came. I was asked to put the trash out of the room by your staff. I did. Then I had to ask for trash bins for 2 days. We were staying 2 people in the room. For 3 days you gave only 2 servings of regular coffee and 2 servings of decaff coffee! I asked for it. Did not come. I had to go down to the reception area. You put me in a begging cituation. Thank you. Facility is nice and clean but service is not that great. Also you don't give out slippers. Then let people know that they have to bring their own slippers! That was really bad.
Stayed 11 nights in Oct 2024

10/10 Excellent

Argenis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

lupe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest and cleanest hotels
Stayed 1 night in Oct 2024

10/10 Excellent

Marine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2024

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Location!
Stayed 7 nights in Oct 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and accommodating. Close to Burbank airport. Rooms have a fridge, microwave and coffee maker. The free breakfast is quite good and the amenities are very fun.
Stayed 3 nights in Oct 2024

8/10 Good

Al

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast could have had a few more options, but typical for this class of hotel
Stayed 6 nights in Oct 2024

10/10 Excellent

Chiquita E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Our stay was very comfortable and clean. I have no complaints or anything that could’ve been done better. Anytime we asked for something extra, it ease given to us without delay. The staff was very friendly and professional
Stayed 3 nights in Oct 2024

6/10 Okay

Lester

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was very helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Stacie R.

Liked: Cleanliness, property conditions & facilities
We thoroughly enjoyed our stay here. The only negative was how cold the pool was.
Stayed 3 nights in Oct 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Mitzy

Disliked: Cleanliness, staff & service
There was an open used razor in the shower and the staff gave me 5,000 points after paying almost $400 for the night. I wasn’t asking for my money back, I was asking to at least give me what I had paid for and I have yet to hear back from a manager and I keep getting the same run around answer. The fact that they over booked me, which now i believe was to get the reservation and for the hotel to later use the “we are acccomedating you by putting you in a bigger room and a higher floor” is just a bunch of bs and then get to my room which is for handicap guest which I feel nothing is wrong but using the whole “bigger room” okay and then the razor in the shower; my 8 year old daughter was with me; just to add. And the wood paneling under the sink was falling; I took pictures to show proof. And again, I have been very patient and like I said I wasn’t asking for any money back just to give us another stay, one which we can enjoy and nothing.
Stayed 1 night in Sep 2024