6/10 Okay
Zara
Travelled with partner
25 Oct 2024
Came here for the final few days of our honeymoon. Whilst the staff were lovely, we had a few issues throughout our stay. The villa next to us was under renovation for the duration of our stay meaning we had to endure hanging, drilling and hammering whilst we tried to relax. Not what you’d expect from a 5 star resort! I phoned reception twice to report this and the noise still persisted. I could understand if we were pre warned or even charged a room at a lower rate to compensate, but nothing, they just decided to renovate despite us paying a premium for a pool villa which we were in the majority of the day.
Food was delicious but options were limited and meal service often felt rushed.
Our room was only cleaned once for the duration of our stay, I had to call reception and request housekeeping, not what I expect from a resort at this price point!
Whilst we enjoyed our time at the resort, the service we received wasn’t 5 star. They also failed to acknowledge it was our honeymoon which was disappointing.
Zara
Stayed 3 nights in Oct 2024