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Provident Doral at the Blue Miami

4.0 star property
Resort with a full-service spa, near CityPlace Doral
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Provident Doral at the Blue Miami

Boating
Full-sized fridge, microwave, oven, stovetop
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Serves breakfast, lunch and dinner

Reviews

7.4 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Spa
    Spa
  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
5300 NW 87 Avenue, Doral, FL, 33178
  • Trump National Doral Golf Course
    10 min walk
  • Sky zone -Miami
    14 min walk
  • Blue Monster Golf Course
    18 min walk
  • Miami, FL (MIA-Miami Intl.)
    17 min drive

Room options

View all photos for Deluxe Suite, Multiple Beds, Kitchen (Deluxe One Bedroom Double Suite)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, Multiple Beds, Kitchen (Deluxe One Bedroom Double Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 99 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Kitchen (Deluxe One Bedroom King Suite)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed, Kitchen (Deluxe One Bedroom King Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Studio, Multiple Beds, Balcony (Blue Double Studio Suite)

Premium bedding, in-room safe, desk, laptop workspace

Junior Studio, Multiple Beds, Balcony (Blue Double Studio Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Blue Double Accessible Studio Suite)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Blue Double Accessible Studio Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Blue King Accessible Studio Suite)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed (Blue King Accessible Studio Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Deluxe One Bedroom King Accessible Su)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed (Deluxe One Bedroom King Accessible Su)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, Multiple Beds

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 157 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Multiple Beds (Deluxe One Bedroom Double Accessible )

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Deluxe One Bedroom Double Accessible )

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 99 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Studio, 1 King Bed with Sofa bed, Balcony (Blue King Studio Suite)

Premium bedding, in-room safe, desk, laptop workspace

Junior Studio, 1 King Bed with Sofa bed, Balcony (Blue King Studio Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Multiple Beds

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 65 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior
Intercontinental at Doral Miami, an IHG Hotel
Pool
Spa
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1001)
The price is NZ$305
for 1 night
includes taxes & fees
28 Nov - 29 Nov
Intercontinental at Doral Miami, an IHG Hotel

About the area

Doral

At Provident Doral at the Blue Miami, you'll be 1.6 km (1 mi) from CityPlace Doral and 8.8 km (5.4 mi) from Dolphin Mall. Highlights at this resort include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing day at Spa Azul can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, 5300 Chop House, is open for breakfast, lunch and dinner. Poolside Bar and Grill is the resort's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub, sauna and pool loungers. 3500 square feet (325 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 11 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 4-property class Downtown Doral resort include Frost Art Museum and Miracle Mile.
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What's nearby

  • Trump National Doral Golf Course - 10 min walk
  • CityPlace Doral - 20 min walk
  • Miami International Mall - 7 min drive
  • Miami Airport Convention Center - 8 min drive
  • Dolphin Mall - 10 min drive

Getting around

  • Palmetto Station - 5 min drive
  • Hialeah Market Station - 10 min drive
  • Miami International Airport (MIA) - 17 min drive

Restaurants

  • ‪Morelia Doral Yards - ‬3 min walk
  • ‪Carolina Ale House - Doral - ‬14 min walk
  • ‪La Esquina Del Lechon - ‬11 min walk
  • ‪Pisco y Nazca Ceviche Gastrobar - ‬2 min walk
  • ‪Las Mercedes Cafeteria - ‬13 min walk

About this property

Provident Doral at the Blue Miami

Resort with a full-service spa, near CityPlace Doral
Provident Doral at the Blue Miami offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this resort measures 3500 square feet (325 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and spa services are also featured at the business-friendly Provident Doral at the Blue Miami. For a fee, parking is available.

This 4-star Doral resort is smoke free.

  • 185 guestrooms or units
  • 2 levels
  • Conference rooms
  • 3500 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Provident Doral at the Blue Miami offers 185 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes dining tables. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodation at this 4-star resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a weekly basis. Amenities available on request include in-room massages. Housekeeping is provided on a limited basis.

Spa Azul has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 17 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11 AM for a fee: USD 15.50 to 20.50 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 5300 Chop House
  • 5300 Chop House Lounge
  • Poolside Bar and Grill

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,500 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Cleaning fee: USD 30.00 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.50 to 20.5 per person
  • Self-parking fee: USD 17 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Blue Hyatt Miami
Hyatt Blue Miami
Hyatt Miami Blue
Miami Blue Hyatt
Miami Hyatt Blue
Provident Doral Blue Miami Hotel
Provident Blue Hotel
Provident Doral Blue Miami
Provident Blue
Hyatt Miami At The Blue Hotel Doral
Blue Hotel Doral
Blue Resort Doral
Provident Doral Blue Miami Resort
Provident Blue Miami Resort
Provident Blue Miami
Blue Hotel Doral
Blue Resort Doral
Hyatt Miami at The Blue
Provident Doral at the Blue Miami Doral
Provident Doral at the Blue Miami Resort
Provident Doral at the Blue Miami Resort Doral

Frequently asked questions

What is the cancellation policy at Provident Doral at the Blue Miami?

Provident Doral at the Blue Miami offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Provident Doral at the Blue Miami?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at Provident Doral at the Blue Miami on 21 Nov 2024 start from NZ$299.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Provident Doral at the Blue Miami?

Yep, Provident Doral at the Blue Miami has a self car park with in/out privileges for USD 17 per night.

Are there any beaches close to Provident Doral at the Blue Miami?

The closest beach to Provident Doral at the Blue Miami is Key Biscayne Beaches (22.1 km).

Is there a spa on site at Provident Doral at the Blue Miami?

Yep, Spa Azul is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Provident Doral at the Blue Miami have a pool?

Provident Doral at the Blue Miami has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Provident Doral at the Blue Miami a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Provident Doral at the Blue Miami.

Are there hot tubs in the rooms at Provident Doral at the Blue Miami?

No, but there are Jetted bath in the guestrooms.

Does Provident Doral at the Blue Miami serve breakfast?

You bet, cooked-to-order brekkie is served daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at Provident Doral at the Blue Miami?

No, Provident Doral at the Blue Miami does not offer an airport shuttle service.

Is there a bar or restaurant at Provident Doral at the Blue Miami?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Provident Doral at the Blue Miami?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Provident Doral at the Blue Miami?

No, only service animals are allowed.

Is there a golf course on site at Provident Doral at the Blue Miami?

There is a golf course next to Provident Doral at the Blue Miami.

Provident Doral at the Blue Miami Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 205 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 135 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Aug 2024

2/10 Terrible

Yordi’s

Disliked: Cleanliness, staff & service, property conditions & facilities
They always charge you extra hidden fees after you finish and you leave. The next day they charge you more. Supposedly they should only charge you 30 for cleaning. That's the trick. They force you to pay 30 at the hotel with them and then they keep 100 from your card. The next day they charged me 70. I don't know what 30 should be for. They are thieves. Be careful, family.
Stayed 2 nights in Aug 2024

6/10 Okay

Nichole

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No food or drinks were available until after 4. They did not advertise that the pool bar was not open at all. Please was practically empty but they sandwiched us in a room with two neighbors that were very noisy. Had planned to stay and not have to driver anywhere but had to leave in order to get dinner. Charged an extra cleaning fee that I was not aware of.
Stayed 1 night in Jul 2024

6/10 Okay

Jose, Miami

Travelled with family, Travelled with family and small children
The place has changed since our last visit.
Stayed 1 night in Jul 2024

10/10 Excellent

Amanda

Stayed 1 night in Aug 2024

10/10 Excellent

DAndre

Liked: Cleanliness
Stayed 5 nights in Aug 2024

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being charged for the first night an I didn’t stay the overall was pleasant
Stayed 5 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
We arrived early at 1pm and even though we understand room was not ready due to our early arrival, we were told to come back at 4 for checkin. When we came back , room was not ready and had to wait in recepction for more than 45 minutes. We requested sofa bed and it was not made, we had to order linen and after 2 hours it arrived, we had to make bed and sleep on the floor since sofa bed was damaged. We stayed for a whole week and rooms were not cleaned any day.
Stayed 5 nights in Jul 2024

6/10 Okay

Nancy

Travelled with family
Liked: Staff & service
Not as expected. The room/suite was nice and comfortable, but not much better than other hotels with the same type of room especially when they charge $30 for cleaning fee. The food at the restaurant was average and the promotion of $20 credit food and beverage per room per day is not true. They give $20 per stay regardless the number of days.
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Stayed 1 night in Aug 2024

2/10 Terrible

Raoul

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
they gave me room that I didnt reserve and when I asked for the manager everyday since the 22nd of July and he was never inside. Worse resort ever.. the elevator was not working, dishwasher was not working, faucet spilled over, bathtub was still dirty, insects around the bed. At this time, I wouldn’t recommend this resort to someone.
Stayed 3 nights in Jul 2024

4/10 Poor

Mariemi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. Sorry, roaches, just one person was able to help, unresponsive front desk.
Stayed 10 nights in Jul 2024

8/10 Good

travis

Liked: Staff & service, room comfort
Nice place but it’s time for an update ( furniture , showers and tub )
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect fit for a business weekend
It was great for a business weekend
Stayed 1 night in Aug 2024

8/10 Good

Yakel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

LIBIA, CLIFTON

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Jun 2024

2/10 Terrible

Samari

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was extremely dirty. They didn’t clean my room I seen hair , crumbs, cotton swabs etc from previous guest !
Stayed 2 nights in Jul 2024

8/10 Good

Valarie, Fort Pierce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent and spacious room.
Stayed 1 night in Jul 2024

10/10 Excellent

Sael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Annitay

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Brian

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check in time was 4:00pm. We arrived at 4:15 and waited in the lobby until 5:40 before a room was ready. When we got to the assigned room it had to been cleaned. Beds were unmade, towels on floor, trash cans overflowing. I returned to front desk and waited for the next room. Ten minutes later, now almost two hours after check in, I had key number 2. When we got to room #2, it had been cleaned but there was a wet towel on floor in front of refrigerator and parts of refrigerator on kitchen counter. My family and I were in the room and I was in process of calling front desk to inform them that this room appeared unready, too. At this time a maintenance man unlocked the door and came into the room not expecting us to be there. He did not speak English so we could not communicate with him effectively. I again returned to the front desk and they called the maintenance man on a hand held radio and asked him to put the refrigerator back together quickly. He did, though we were asked not to use the freezer, which we did not need. Bottom line, the staff didn’t have a clue what was going on between the cleaning crew, the maintenance crew and the front desk. Easily one of the more disappointing and frustrating experiences I’ve had at a hotel. And sadly, while waiting for a room, we were at least 5th in line as there were others who arrived ahead of us who were also waiting. Poorly managed, though it is a nice property.
Stayed 1 night in Jul 2024

4/10 Poor

BARNEY

Stayed 2 nights in Jul 2024

6/10 Okay

Enrique

Disliked: Staff & service
Stayed 2 nights in Jul 2024

6/10 Okay

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Yalila

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024