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The Westin Mumbai Powai Lake

5.0 star property
Luxury hotel connected to the convention centre in Mumbai with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Mumbai Powai Lake

Staircase
Couples treatment room(s), hot tub, steam room, body treatments
Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Asian cuisine
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Parking included
  • 24/7 front desk
The price is NZ$258
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
2 & 3B, Near Chinmayanand Ashram, Powai, Mumbai, Maharashtra, 400 087
  • Indian Institute of Technology Bombay
    2 min walk
  • Coca Cola Happiness Station
    8 min walk
  • Saki Naka Station
    5 min drive
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    21 min drive

Room options

View all photos for Westin, Club Suite, 1 Bedroom, Lake View

Lake view

Westin, Club Suite, 1 Bedroom, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 126 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking, Hill View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Hill View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Hill view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Hill View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Hill View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Hill view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Hill View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Hill View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Hill View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Hill View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking, Lake View

42-inch LCD TV with satellite channels, TV

Club Suite, 1 King Bed, Non Smoking, Lake View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 71 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, memory-foam beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 32 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, memory-foam beds, minibar, in-room safe

Club Room, 2 Double Beds, Non Smoking, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Memory foam bed
  • 32 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Lake View

Presidential Suite, 1 King Bed, Non Smoking, Lake View

Presidential Suite, 1 King Bed, Non Smoking, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 126 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

JW Marriott Mumbai Sahar

Pool
Hot tub
Spa
Kids pool
4.6 out of 5, Wonderful, (874)
The price is NZ$417
for 1 room
includes taxes & fees
5 Jan - 6 Jan
JW Marriott Mumbai Sahar

About the area

Mumbai

At The Westin Mumbai Powai Lake, you'll be connected to the convention centre and 1.5 km (0.9 mi) from Sanjay Gandhi National Park. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and Ayurvedic treatments along with access to the hot tub. The restaurant, Mayouchi, serves Asian cuisine and is open for brunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, steam room and kids' swimming pool. 13000 square feet (1208 square metres) of event facilities include 15 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:00 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Powai hotel include R City Mall and Nita Mukesh Ambani Cultural Centre.

What's nearby

  • Powai Lake - 15 min walk
  • Hiranandani Business Park - Powai - 5 min drive
  • NESCO Center - 8 min drive
  • R City Mall - 9 min drive
  • Juhu Beach - 36 min drive

Getting around

  • Saki Naka Station - 5 min drive
  • Mumbai Kanjurmarg Station - 7 min drive
  • Chhatrapati Shivaji International Airport (BOM) - 21 min drive

Restaurants

  • ‪Absoulte Barbeque - ‬10 min walk
  • ‪Lakeview Cafe - ‬15 min walk
  • ‪Campus Hub - ‬8 min drive
  • ‪A Bar - ‬15 min walk
  • ‪Renaissance Hotel Executive Lounge - ‬2 min walk

About this property

The Westin Mumbai Powai Lake

Luxury hotel connected to the convention centre in Mumbai with 3 restaurants
The Westin Mumbai Powai Lake offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 15 meeting rooms, and limo/town car service. Event space at this hotel measures 13000 square feet (1208 square metres) and includes a conference centre. A children's pool, a fitness centre, and a steam room are also featured at the luxury The Westin Mumbai Powai Lake. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

This 5-star Mumbai hotel is smoke free.

  • 600 guestrooms or units
  • 7 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • 13000 sq ft of conference space
  • 1208 sq. m of conference space
  • Built in 2001
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar or lounge
The Westin Mumbai Powai Lake offers 600 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

This Mumbai hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11 AM for a fee: INR 1,400 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lake View Cafe
  • Mayouchi
  • Mumbai Express
  • Nawab Saheb

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Playground
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (13,000 square foot of space)

Outdoors

  • Garden
  • In a national park
  • On a lake
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • CD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 1400 per person
  • Airport shuttle fee: INR 2156 per person (one-way)
  • Airport shuttle fee per child: INR 2156 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Renaissance Mumbai Convention Centre
Renaissance Mumbai Convention Centre Hotel
Renaissance Mumbai Hotel
Renaissance Convention Centre Hotel
Renaissance Convention Centre
The Westin Mumbai Powai Mumbai
The Westin Mumbai Powai Lake Hotel
The Westin Mumbai Powai Lake Mumbai
The Westin Mumbai Powai Lake Hotel Mumbai
Renaissance Mumbai Convention Centre Hotel

Frequently asked questions

What is the cancellation policy at The Westin Mumbai Powai Lake?

The Westin Mumbai Powai Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Mumbai Powai Lake?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Westin Mumbai Powai Lake on 23 Dec 2024 start from NZ$257.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Mumbai Powai Lake?

Yep, The Westin Mumbai Powai Lake has a free self car park, free valet parking and free extended parking.

Are there any beaches close to The Westin Mumbai Powai Lake?

The closest beach to The Westin Mumbai Powai Lake is Juhu Beach (8.8 km).

Is there a spa on site at The Westin Mumbai Powai Lake?

Yep, there is an onsite spa at The Westin Mumbai Powai Lake. It has a hot tub and a steam room. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does The Westin Mumbai Powai Lake have a pool?

The Westin Mumbai Powai Lake has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at The Westin Mumbai Powai Lake?

The Westin Mumbai Powai Lake features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes The Westin Mumbai Powai Lake a romantic place to stay?

1 hot tub and couples spa treatments, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Mumbai Powai Lake.

Is The Westin Mumbai Powai Lake family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that The Westin Mumbai Powai Lake is a hit with families.

Does The Westin Mumbai Powai Lake serve breakfast?

Yep, buffet brekkie is available daily between 6:00 AM and 11 AM.

Is there a free airport shuttle available at The Westin Mumbai Powai Lake?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Westin Mumbai Powai Lake?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Mumbai Powai Lake?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Mumbai Powai Lake?

No, pets are not allowed.

The Westin Mumbai Powai Lake Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 309 reviews" "
Rating 8 - Good. 75 out of 309 reviews" "
Rating 6 - Okay. 28 out of 309 reviews" "
Rating 4 - Poor. 13 out of 309 reviews" "
Rating 2 - Terrible. 13 out of 309 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Argentino of employees at all leveñs is Excellent . The hotel is outstanding it worth every single penny payed for my stay. Definetely will be back
Stayed 4 nights in Aug 2024

10/10 Excellent

Nirosha

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Room cleanliness can be improved
Stayed 3 nights in Aug 2024

10/10 Excellent

Amritpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
Amazing stay with amazing staff! Would like to personally thank Mr Maharshi, Mr Gurvinder and Mr Sathish for making our stay wonderful and memorable. They were so accommodating and the place is beautiful! Will surely visit again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kerry

Stayed 2 nights in Aug 2024

10/10 Excellent

Shailesh

Stayed 1 night in Jul 2024

2/10 Terrible

Vishal

Travelled with family
Disliked: Staff & service, property conditions & facilities
Misplaced my wallet
You should immediately fire your front desk, lost&found, reception and entire operations team. I am having a terrible timewith your management. I had visited Westin to meet my uncle Venkat Raman who stayed with you in room#2322. I stayed in room #2215 from 29th June-30th June. Unfortunately I had forgotten my wallet(with very very important business cards) and was fortunately found by Mr. Raman. Before checking-out(on 2nd or 3rd july) Mr.Raman gave it to your front-desk/reception and informed that I will make an arrangement to collect the wallet. Your front desk has put it an envelope and marked it room#2215. Today(5th July), I had arranged a porter to collect my wallet and this is when my ordeal starts: Point#1: Your phone number that is mentioned on website, gets connected and drops in less than 2 minutes. So next time I call I need to start the entire conversation and only to realie the phone gets dropped Point#2: When the item is found by us and given to your reception, your team misplaced it and are unable to find my wallet. Point#3: I had sent a porter to collect after speaking to your team who mentioned it to collect it from front desk, however when my person reached he was made to wait outside and my wallet was never found by your team. How one earth can you misplace my item when we had given it to you. Even if it is there somewhere there is no process of retriving it easily and people are running helter skelter to find info. Pathethic operations
Stayed 1 night in Jun 2024

10/10 Excellent

Hakan

Stayed 1 night in Jul 2024

8/10 Good

BIBISH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2024

10/10 Excellent

Venugopal

Stayed 2 nights in Jun 2024

8/10 Good

Hasan, Lawrence

Stayed 2 nights in Jun 2024

8/10 Good

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

EDGARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Amrit Pal

Stayed 1 night in May 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet spread is good Swimming pool is good Overall good property but they should work on providing more in house sports/ activities for kids.
Stayed 1 night in May 2024

10/10 Excellent

Shweta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Jonathan

Stayed 6 nights in Apr 2024

10/10 Excellent

bhanumati

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful experience. Highly recommended
Stayed 2 nights in Apr 2024

10/10 Excellent

rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Rajesh

Business traveller
Horrible quality of tea. Poor room service
Stayed 6 nights in Apr 2024

8/10 Good

Pradip Kumar

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

6/10 Okay

Sonal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Thinesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience for my family
Stayed 2 nights in Mar 2024

8/10 Good

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Location of the hotel and quality was very good but the noise of guests coming to their rooms throughout the whole night with doors closing regularly throughout the nights provided little sleep/.
Stayed 3 nights in Mar 2024

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of Hotels.com cencellation
The Westin Mumbai is a very good hotel with professional staff. I was very impressed with the support given by the Desk Manager Mr Yashvardhan Bhutra. I had mistakenly booked both the Westin Hotel and the Sister Hotel Next doo Lakeside Marriot. If I had booked directly with Marriot group my hotel fees for the Lakeside Marriot would have been refunded in full. This is not the case if you book using Hotels.com. After being challenged and supported by Mr Bhutra I eventually received one of my two nights as a refund but Hotels.com refused to refund my second night. My advice is not to pay through Hotels.com and if possible joint a hotel loyalty program such as Marriot. This allows you credit which can be more generous comp[ared to Hotels.com and will allow full refund for mistakes similar to the double booking I made. My experience following up with Hotels.com was frustrating and they tried to blame everything on the Lakeside Marriot.
Stayed 3 nights in Jan 2024