8/10 Good
Reena
Travelled with family
20 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I gave this a good only because of the reception staff especially Anna and Ben who were particularly kind and helpful. The hotel was a great location and had a gym which we used .
But our room was dirty and not cleaned even when we put out the please do our room sign on our door. We only got refreshments coffee and tea etc on our first day and we were staying three nights . Our room was not cleaned and the beds were not made and we had to ask reception for toilet roll to be replenished , new towels and coffee and tea. Ur buns were spilling over in our room as they weren’t changed . The reception has to give us the things we needed and they did this and apologised politely to us and said they would report this about the house keeping problems . The reception staff made our stay lovely and helped us know where to go . Anna and Ben were superb at reception. We met Anna on the first day when we checked in . She was so friendly and helpful . I would come again gif this reason and would hope the house keeping staff would improve by the next time we come . We would be out all day hoping that our room had been cleaned when we returned but it was not everytime and they had gone by the time we were able to inform reception. Reception staff are your stars Royal Station hotel . Please reward them especially Anna and Ben . Thank you . We loved Newcastle
Reena
Stayed 3 nights in Dec 2024