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Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel

4.0 star property
Family-friendly resort connected to a shopping centre in Kissimmee with 8 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel

Exterior
7 outdoor pools, pool cabanas (surcharge), pool umbrellas
In-room safe, laptop workspace, blackout curtains, iron/ironing board
Billiards
Signature Room, 2 Bedrooms, Non Smoking | Private kitchen

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Hot tub
    Hot tub

Explore the area

Map
8505 W Irlo Bronson Memorial Hwy, Kissimmee, FL, 34747
  • Orange Lake Golf
    12 min walk
  • Walt Disney World® Resort
    9 min drive
  • Disney's Animal Kingdom® Theme Park
    16 min drive
  • Orlando, FL (MCO-Orlando Intl.)
    39 min drive

Room options

View all photos for Room, 1 Bedroom, Non Smoking

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Bedroom, Non Smoking

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Accessible, Non Smoking (Roll-In Shower)

Room amenity

Room, 2 Bedrooms, Accessible, Non Smoking (Roll-In Shower)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 76 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Room amenity

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Highlights

Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
Flat-screen TV
  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Non Smoking (Waterpark)

Room amenity

Room, 2 Bedrooms, Non Smoking (Waterpark)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 119 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
Blackout curtains
  • 61 sq m
  • Sleeps 8
  • 1 Double Bed

View all photos for Standard Room, Non Smoking

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
  • 50.2 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, 2 Bedrooms, Non Smoking

Room amenity

Room, 2 Bedrooms, Non Smoking

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 111.5 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Room amenity

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Heating
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
Blackout curtains
  • 50 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Signature Room, 2 Bedrooms, Non Smoking

Room amenity

Signature Room, 2 Bedrooms, Non Smoking

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 119 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 3 Bedrooms, Non Smoking

Room amenity

Room, 3 Bedrooms, Non Smoking

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 158 sq m
  • Sleeps 10
  • 1 King Bed and 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Room amenity

Standard Room, 1 King Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
Blackout curtains
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
The Grove Resort & Water Park Orlando
Pool
Hot tub
Kids pool
Waterslide
4.1 out of 5, Very good, (6619)
The price is NZ$334
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Grove Resort & Water Park Orlando

About the area

Kissimmee

At Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel, you'll be connected to a shopping centre and 10.5 km (6.5 mi) from Disney's Animal Kingdom® Theme Park. Highlights at this family-friendly resort include 8 restaurants, 7 outdoor swimming pools and a golf course. .The restaurant, Breezes Restaurant & Bar, is open for lunch and dinner. Tradewinds Bar & Grill is the resort's own cocktail bar, serving drinks along with light fare. Enjoy access to 4 hot tubs and 2 outdoor tennis courts along with a free water park and a gym. Additionally, you'll find a lazy river, a children's swimming pool and a 24-hour business centre. Each morning full breakfast is served between 7 AM and 11:30 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Orange Lake resort include Old Town and ChampionsGate Golf Club.
View more Resorts in OrlandoOpens in a new window

What's nearby

  • Orange Lake Golf - 12 min walk - 1.1 km
  • Flamingo Crossings Town Center - 6 min drive - 6.4 km
  • ESPN Wide World of Sports - 15 min drive - 12.2 km
  • Disney Springs™ - 16 min drive - 15.7 km
  • Disney's Animal Kingdom® Theme Park - 16 min drive - 10.5 km

Getting around

  • Kissimmee Station - 26 min drive
  • Orlando International Airport (MCO) - 39 min drive

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪Bahama Breeze - ‬4 min drive
  • ‪Olive Garden - ‬4 min drive

About this property

Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel

Family-friendly resort connected to a shopping centre in Kissimmee with 8 restaurants
Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel offers its guests a golf course, a complimentary water park, 7 outdoor swimming pools, and 4 hot tubs. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

A 24-hour business centre and meeting rooms are available. A children's pool, a fitness centre, and a terrace are also featured at the family-friendly Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel. Free self parking is available.

  • 2478 guestrooms or units
  • 8 levels
  • 26 buildings
  • 8 dining venues
  • 2 bars by the pool
  • Conference rooms
  • Built in 1982
  • Karaoke
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel offers 2478 accommodations with a safe and a hairdryer. Fridges and microwaves are provided.

30-inch flat-screen televisions come with cable channels. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7 AM to 11:30 AM for a fee: USD 8 to 16 per person
  • 2 poolside bars
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Anchors
  • Breezes Restaurant & Bar
  • Paisan Pizzeria
  • River Island Grilling Co.
  • Tradewinds Bar & Grill

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 26 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Refrigerator
  • Room service

More

  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for the full amount of stay 48 hours prior to arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 115.00 per stay
  • Resort fee: USD 33.75 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 16 per person
  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Vacations Orange Kissimmee
Holiday Inn Club Vacations Orange Lake Kissimmee
Holiday Inn Club Vacations Orange Lake Resort Kissimmee
Lake Orange Resort
Orange Lake
Orange Lake Resort
Orange Resort
Resort Orange
Resort Orange Lake
Holiday Inn Club Vacations at Orange Lake Resort
Holiday Inn Club Vacations at Orange Lake Resort an IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel on 25 Nov 2024 start from NZ$194.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

Yep, Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

The closest beach to Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel is Beachcomber Beach (7 km).

Does Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel have a pool?

Yep, and guests love it! Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel features 2 poolside bars, 7 outdoor pools and 4 hot tubs.

Is Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel is a hit with families.

Does Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel serve breakfast?

You bet, full breakfast is offered daily from 7 AM to 11:30 AM.

Is there a free airport shuttle available at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

No, Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel?

Yep, Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel has a 36-hole golf course. A golf driving range, golf lessons and mini golf are available.

Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 914 out of 1534 reviews" "
Rating 8 - Good. 291 out of 1534 reviews" "
Rating 6 - Okay. 155 out of 1534 reviews" "
Rating 4 - Poor. 79 out of 1534 reviews" "
Rating 2 - Terrible. 95 out of 1534 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
My kids loved the lazy river. We rented a cabana and even though it is a bit pricy it was well worth it. The staff was very attentive and friendly. The Villas are a bit dated, the carpet was ripped and the repairs done around the Villa looked poorly done. I also killed to big roaches, which put a bad taste on my kids about staying again. Be careful sitting in the patio area if your Villa is at the end of a putting green on the golf course. We had a ball come directly at us and banged the sliding door so hard we had to check if it cracked it but it was fine. Overall the place is nice and secure. The rooms need updating.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of everyone was amazing
Stayed 3 nights in Aug 2024

2/10 Terrible

Destiny, Jamaica

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I have been to this resort before with my family a couple times, but this is by far the worst experience when I came with my family. I stayed in the registration building and in that building service or any type of service. My microwave broke and did not work after day two and nobody came to fix it until we called and complained the day before we left and that’s when they started bringing all the services when we complained and it is not OK. It would have been at least one time during our stay to help with the room and changing the bedsheets and giving us fresh towels, and we just stayed with the same dirty towels. I don’t think I will be coming back, unfortunately
Stayed 5 nights in Aug 2024

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a 2 week stay and had a great holiday. We stayed in the West and I had requested a remodelled room but we did. It receive this as it was pretty dated. If we came again. I round definitely ask to be moved. Other than this it was clean, and spacious, great facilities and the many pools were amazing with great staff.
Stayed 14 nights in Aug 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Hany A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is good
Stayed 5 nights in Aug 2024

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Margarita, Lady Lake F

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great opportunity to be able to go from one area to another and half different options of pools available and settings
Stayed 2 nights in Jun 2024

10/10 Excellent

diannE

Liked: Cleanliness, staff & service, property conditions & facilities
This resort never lets me down. Hands down it's always a good time spent there.
Stayed 1 night in Apr 2024

10/10 Excellent

Brooke

Stayed 3 nights in Aug 2024

6/10 Okay

Lisa, Vancouver

Liked: Cleanliness, staff & service
Good value
Stayed 7 nights in Jun 2024

8/10 Good

CREW

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Orange Lake! Check-in was a bit long, but I appreciate how thorough the member services representative was. We did not like brewing shuffled to the sales area before we could get the room keys. The gentleman was nice and understanding, but it was a too much to deal with after standing in the check in line for over 30 min. The property was beautiful and very comfortable. We enjoyed the variety of water parks and the eateries. The convenience of using out bands for purchases was a great feature. We'll definitely come again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tyshun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was everything I could ask for.
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

maribel

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect family resort
Stayed 4 nights in Aug 2024

10/10 Excellent

Sathish Narayanappa, Bolingbrook

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with family, don't get lured into buying a time share, they desperately try to sell one, such a waste, you can always come back to this property and pay cash and have all amenities, no need for a time share, you will be stuck forever paying maintenance, this is my 6th visit and will continue to come here
Stayed 5 nights in Aug 2024

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

nadege, laurelton

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast suppose to be offert and invlues
Stayed 4 nights in Aug 2024

10/10 Excellent

URSULA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints about the property. However, I did feel strong armed by staff during the "you should be an owner" presentation. They used my daughters income. She kept telling our guide that she could not afford it. And that after she pays her bills she barely has anything left. The woman kept pushing and pushing. Basically she did not care. I had to step in and reiterate what my daughter was saying. The way it's done at check-in I did not like. So it's mandatory for guest to do this presentation????? You guys sure do make it seem like that.
Stayed 3 nights in Jul 2024

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was cockroaches in our room the phone in our room didnt have a dial tone the stove burner didnt work we didnt get towels the customer service was terrible i will never go back and i dont recommend anyone going there
Stayed 7 nights in Aug 2024

10/10 Excellent

Cherly

Stayed 1 night in Aug 2024

10/10 Excellent

PHYLLIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024