8/10 Good
Andrew
14 Dec 2024
Liked: Cleanliness, staff & service, amenities
I needed a quick and comfortable stay in central Plymouth as I'd come to pick my daughter up who was a student to take home for the festive break.
I've stayed here before and it hit all the stars: comfortable, clean and useful free secure parking on site in its basement.
This time it was all the above bar the parking scenario - which had changed considerably since my last stay a few months previous.
Parking was no longer free (or secure it turned out) and I was informed there would be a £9 additional charge as a guest to park at the hotel. While not ideal I was prepared to pay this as it was still in their secure basement car park.
Frustratingly though after initially parking ok on site I nipped out briefly in my car only to get back and find there was no longer any spaces free on site in the basement.
I approached reception and was told that I had to take my car off site instead now to an open and much less secure city centre multi storey car park and pay a sizeable £15 instead to park overnight now.
There were two or three other frustrated guests at reception having exactly the same conversation when I was there too -so I wasn't alone in my experiences of the parking situation at this hotel.
In short: a satisfactory room overnight spoiled by an inadequate, costly and insecure parking arrangement at this hotel.
Andrew
Stayed 1 night in Dec 2024