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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Exterior
2 outdoor pools, pool umbrellas, pool loungers
Exterior
Egyptian cotton sheets, premium bedding, down duvets, free minibar
Free daily cooked-to-order breakfast

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Pool
  • Breakfast included
  • Room service
The price is NZ$786
includes taxes & fees
15 Jan - 16 Jan 2025

Explore the area

Map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Rivera Farmer's Market
    3 min walk
  • Zen
    1 min walk
  • Puerto Vallarta Bus Terminal
    11 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    18 min drive

Room options

View all photos for Rock Royalty Ocean view Double beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Royalty Ocean view Double beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View King

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms, Pool View (Family)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Bedrooms, Pool View (Family)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 69 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Suite, 1 Bedroom (Rock)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View Double Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (PURE WELLNESS)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds (PURE WELLNESS)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Room, 1 King Bed, Ocean View (Diamond)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean view king

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Royalty Ocean view king

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.6 out of 5, Wonderful, (1002)
The price is NZ$895
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Velas Vallarta Suites Resort All Inclusive

About the area

Nuevo Vallarta

You'll be connected to the convention centre at Hard Rock Hotel Vallarta - All Inclusive, and within a short 5-minute stroll of Nuevo Vallarta Rivera Farmer's Market and Paradise Plaza Shopping Center. Highlights at this luxury property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body scrubs along with access to the sauna. The buffet restaurant, The Market, serves international cuisine. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 hot tubs and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4.5-property class Nuevo Vallarta property include Bay of Banderas and within 30 minutes you'll find Nayar Vidanta Golf.

What's nearby

  • Paradise Plaza Shopping Center - 4 min walk
  • Vallarta Adventures - 2 min drive
  • Nayar Vidanta Golf - 3 min drive
  • Mayan Palace Nuevo Vallarta Golf Course - 3 min drive
  • Nuevo Vallarta Beach - 5 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Kabah Sushi Bar - ‬7 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Copán Sunset Sky Bar - ‬10 min walk
  • ‪Tulum Restaurant - ‬1 min drive
  • ‪Ciao - ‬3 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club.

This 4.5-star Nuevo Vallarta property is smoke free.

  • 348 guestrooms or units
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Hard Rock Hotel Vallarta - All Inclusive offers 348 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Ipanema
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 spa tubs
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 4 March 2024 to 2 December 2024 (completion date subject to change). The following areas are affected:
  • Parking area
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (return)
  • Airport shuttle fee per child: MXN 1000 (return), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on 15 Jan 2025 start from NZ$786.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel Vallarta - All Inclusive?

The closest beach to Hard Rock Hotel Vallarta - All Inclusive is Nuevo Vallarta Beach (0.6 km).

Is there a spa on site at Hard Rock Hotel Vallarta - All Inclusive?

Yep, there is an onsite spa at Hard Rock Hotel Vallarta - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as hot stone massages.

Does Hard Rock Hotel Vallarta - All Inclusive have a pool?

Hard Rock Hotel Vallarta - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Vallarta - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Vallarta - All Inclusive.

Is Hard Rock Hotel Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hard Rock Hotel Vallarta - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Vallarta - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Vallarta - All Inclusive serve breakfast?

Yep, free cooked-to-order brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel Vallarta - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Vallarta - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hard Rock Hotel Vallarta - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Vallarta - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Vallarta - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Vallarta - All Inclusive?

There is a golf course next to Hard Rock Hotel Vallarta - All Inclusive.

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1006 reviews" "
Rating 8 - Good. 255 out of 1006 reviews" "
Rating 6 - Okay. 125 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 58 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jorge

Travelled with group
Liked: Cleanliness, amenities
Overall it’s an ok all inclusive resort. I had a bad experience within my room as cash money was taken out of my backpack. It is not fair to accuse staff 100% as I have no video to prove it. But I counted my money on arrival and then the day before departure and I as missing closed to $1,000 dls. This time I didn’t go out partying/clubing so I know I didn’t spend it without been aware. Anyhow, just make sure to use the safety box to avoid issues like this.
Stayed 3 nights in Aug 2024

8/10 Good

LEONCIO

Stayed 3 nights in Sep 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

rosalinda, longmont

Stayed 2 nights in Aug 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great trip! Beautiful pool.
Stayed 5 nights in Aug 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing great staff
Stayed 1 night in Aug 2024

10/10 Excellent

Olha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent location. The hotel staff are friendly and efficient. The room amenities were nicely done and rooms were very comfortable. Good food options. Our stay was made by fantastic entertainment team.
Stayed 2 nights in Jun 2024

8/10 Good

Brandy

Liked: Cleanliness
Stayed 6 nights in Aug 2024

10/10 Excellent

Jose Luis Castro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel, but very plesent
Stayed 7 nights in Aug 2024

8/10 Good

Luis Fernando, Gardena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Feels a bit outdated and worn down, excellent staff overall with just a couple of members that weren't all helpful and/or friendly, understaffed in some areas, food at the buffets was good but not great, specialty restaurants were very good.
Stayed 4 nights in Aug 2024

8/10 Good

Guillermina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the service is great, food really good, in general everything is ok. Compared with the other hard rocks this one needs an update
Stayed 2 nights in Aug 2024

10/10 Excellent

Thomas Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Food was good and resort was clean. Had a great time!
Stayed 4 nights in Aug 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 (2 adults and 2 teen girls) enjoyed our stay. We rented kayaks on the beach, enjoyed the entertainment nightly and the food was amazing.
Stayed 4 nights in Jul 2024

2/10 Terrible

Angelica

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The Staff is rude. There isn’t enough dining area to fit all guest. The pool area and beach area do not have enough beds for all guest have of the guest where just standing. The food is not great if your a foodie definitely don’t came here it’s not worth your money. Definitely won’t be back to this specific location.
Stayed 3 nights in Aug 2024

6/10 Okay

Jaime

Travelled with group
Disliked: Amenities, property conditions & facilities
We have been here in the past and the service, food and drinks has gone down We were very disappointment.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most staff were pleasant. Most of the food was good. It took a bit to refill food trays or some of the food was kept too long that it was very dry.
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that we did not have to make reservations for dinner.
Stayed 6 nights in Jul 2024

10/10 Excellent

Hilda Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

6/10 Okay

Bertha Miriele

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quedamos inconformes
Nuestra experiencia fue regular, no me gusto la higiene del baño, tampoco volvieron a colocar jabones y utencilios para el baño, estuvimos 6 dias en el hotel y solo nos rellenaron el servibar dos veces. En la alberca hay iguanas y toda mi familia terminamos con dermatitis cercarial en el cuerpo, es una enfermedad zoonotica, debido a las iguanas nadando en la alberca de los turistas. Ahora tendremos que gastar en un dermatologo para aliviarnos
Stayed 5 nights in Jul 2024

10/10 Excellent

J Arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding beach holidays
Excellent food and beverages. Top class licour brands (JW black label). Margaritas are served all day long (until 1 am). All inclusive service with premium food and wine. Nice restaurants and quality of the food and porcions are really good. Service is outstanding. We were lucky with the weather due sun shined all these 5 days, few rains during the night coupe o
Stayed 4 nights in Jul 2024

10/10 Excellent

Mauricio Quezada

Liked: Cleanliness, staff & service, property conditions & facilities
Resort que tiene todo lo necesario para descansar y divertirte
Stayed 2 nights in Jul 2024

4/10 Poor

Stacy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I enjoyed the vibe of the resort. Music lovers environment. It was a hot weekend, rooms were not ready on time, hallways and elevators were very hot almost like a sauna feeling. Buffets had a lot of empty trays, food was not ready, wait time for food at the restaurants was very long. Front desk staff had no sense of urgency.
Stayed 1 night in Jul 2024