Hotel Riu Jalisco - All Inclusive

3.5 star property
Beachfront property with relaxing spa services
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Riu Jalisco - All Inclusive

On the beach, sun-loungers, beach towels, windsurfing
Aerial view
Minibar, in-room safe, laptop workspace, blackout curtains
Restaurant
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Gym
    Gym
  • Pool
    Pool

Explore the area

Map
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    19 min walk
  • Flamingos Golf Club
    3 min drive
  • Playa Bucerias
    12 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    23 min drive

Room options

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 32 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

Double Room (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CAN)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Family Room (B2C-US)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 67 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
2 bathrooms
  • 28 sq m
  • Sleeps 8
  • 4 Double Beds

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Jetted bath
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room (B2C-US)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (C)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 8
  • 4 Double Beds

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (B2C-CAN)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • Sleeps 8
  • 4 Double Beds

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Jetted bath
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (M)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Jetted bath
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 3 Bedrooms (B2C-CAN)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
3 bedrooms
Ceiling fan
Hairdryer
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
2 bathrooms
  • Sleeps 8
  • 4 Double Beds

Family Suite, 2 Bedrooms (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
3 bedrooms
Ceiling fan
Hairdryer
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Standard Double Room (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Single Bunk Bed

Family Room (C)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

Family Room (M)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Bunk Bed

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 2
  • 1 King Bed and 1 Single Bed

Family Room -6 Guests- Standard

  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Nuevo Vallarta

An all-inclusive stay in Nuevo Vallarta awaits you at Hotel Riu Jalisco - All Inclusive. Within a 20-minute stroll, you'll find popular places like Bay of Banderas and Nuevo Vallarta Beach. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Asian Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7 AM and noon. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Nuevo Vallarta property include Vallarta Adventures and Nayar Vidanta Golf.

What's nearby

  • Nuevo Vallarta Beach - 19 min walk
  • Flamingos Golf Club - 3 min drive
  • El Tigre Golf at Paradise Village - 6 min drive
  • Nayar Vidanta Golf - 7 min drive
  • Playa Bucerias - 12 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 23 min drive

Restaurants

  • ‪Don Rafael - ‬5 min walk
  • ‪Riu Palace Piano Bar - ‬12 min walk
  • ‪Kulinarium - ‬7 min walk
  • ‪Samba Vallarta by Emporio Hotel - ‬4 min walk
  • ‪La Botana - ‬6 min walk

About this property

Hotel Riu Jalisco - All Inclusive

Beachfront property with relaxing spa services
Hotel Riu Jalisco - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Jalisco - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and spa services are also featured at the family-friendly Hotel Riu Jalisco - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 700 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Jalisco - All Inclusive offers 700 accommodations with minibars and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Asian Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to noon
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Jalisco
Riu Jalisco All Inclusive
Riu Jalisco All Inclusive Nuevo Vallarta
Riu Jalisco Nuevo Vallarta
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Riu Jalisco All Inclusive All-inclusive property Nuevo Vallarta
Riu Jalisco All Inclusive All-inclusive property
Riu Jalisco Inclusive Nuevo V
Riu Jalisco All Inclusive
Hotel Riu Jalisco - All Inclusive Nuevo Vallarta
Hotel Riu Jalisco - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Jalisco - All Inclusive?

Hotel Riu Jalisco - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Jalisco - All Inclusive?

Yep, Hotel Riu Jalisco - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Jalisco - All Inclusive?

Yep, Hotel Riu Jalisco - All Inclusive is a short 19-minute walk from Nuevo Vallarta Beach. Fun beach activities include snorkelling, waterskiing and windsurfing.

Is there a spa on site at Hotel Riu Jalisco - All Inclusive?

Yep, Asian Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Hotel Riu Jalisco - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Jalisco - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Jalisco - All Inclusive?

Hotel Riu Jalisco - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub.

Is Hotel Riu Jalisco - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hotel Riu Jalisco - All Inclusive is a hit with families.

Does Hotel Riu Jalisco - All Inclusive serve breakfast?

Yep, free buffet brekkie is available daily between 7 AM and noon.

Is there a free airport shuttle available at Hotel Riu Jalisco - All Inclusive?

No, Hotel Riu Jalisco - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Jalisco - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Jalisco - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Jalisco - All Inclusive?

No, pets are not allowed.

Hotel Riu Jalisco - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 530 out of 1339 reviews" "
Rating 8 - Good. 378 out of 1339 reviews" "
Rating 6 - Okay. 214 out of 1339 reviews" "
Rating 4 - Poor. 116 out of 1339 reviews" "
Rating 2 - Terrible. 101 out of 1339 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Roger

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Didn’t eat in my room at all but left a wrapped Cough Drop out. Covered in sugar ants the next morning. Provided shampoo was a joke and didn’t even have conditioner in my room. Couldn’t get A/C to get below 78.8 deg F. Spent most of my time in my sisters room which they had great A/C but they only had Luke warm water from their shower. Rained 4 out of the 6 evenings and hallway tiles were slicker than snot
Stayed 4 nights in Aug 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The food was a little disappointing and the staff was not as friendly as I have experienced at other RIU. Over all it was a good time
Stayed 3 nights in Aug 2024

6/10 Okay

Ana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
With a resort that is supposed to be 4 stars, I was not impressed. Rooms are very outdated. When we got there one of the TVs short circuited, it was replaced.
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was completely amazing. Definitely would come back again.
Stayed 4 nights in Aug 2024

6/10 Okay

Bertha

Stayed 6 nights in Jul 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Edwin

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fist time at an all inclusive we stayed for 5 days it was clean food was good . The steak house not so much but other than that everything was great
Stayed 6 nights in Jul 2024

2/10 Terrible

Jose Luis

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was okay, drinks and alcoholic drinks are disgustingly gross. The pool was too hot for hot humid days. The kids pool was full of dirt. The people that work there are always mad and have a face not very welcoming.
Stayed 6 nights in Jul 2024

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Amenities
Thank you
Stayed 6 nights in Jul 2024

2/10 Terrible

Brândön

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice. Staff is friendly and helpful.
Stayed 7 nights in Jul 2024

2/10 Terrible

Arin

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Rio Jalisco resort in Puerto Vallarta and was very disappointed. The elevators were old and in bad condition, and the towels were extremely worn out. There was no room service provided, the conditions at the resort were far below expectations.
Stayed 6 nights in Jul 2024

2/10 Terrible

Adrienne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not like the hotel at all. Multiple maintenance issues with the room that were never really fixed. Cockroaches all over the room. The food at 4 or the 5 “all inclusive” restaurants were terrible. Pools were very dirty. We could not use the spa or fitness facilities due to my son being under 18 (he’s 16) even with adults present w him. We are a very fitness minded family and regularly work out in gyms all over when we travel. I could go on. The only thing that saved our trip were the off property activities I found. The surrounding area was beautiful. We will not come back to Riu properties though.
Stayed 4 nights in Jun 2024

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

ignacio, kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

HERLINDA M

Grounds were nice and clean. Most of the staff was nice, but front desk is horrible when it comes to customer service. I traveled with a girlfriend, they gave us a king bed, we called them at front desk they said they would send someone up to separate the beds, we waited for hours, nobody came. We did it ourselves. The shower pan was gross, dirty as heck. We called about that too and again nobody ever came. We kept calling about it and they kept saying they would send someone but never did. Our bed sheets were not changed either. They finally sent someone at 1am to change the bed sheets. This was not a good first experience for my friend since it was her first to for her to Puerto Vallarta and RIU Jalisco.
Stayed 7 nights in Jul 2024

8/10 Good

Cephas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property i enjoyed myself, i especially liked the activities and theme parties
Stayed 3 nights in Apr 2024

8/10 Good

Irma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food! Particularly, the buffet. All oprions were delicious. It was family friendly and great pools. The room that we stayed was fine, but it does need to be updated in general. The french door was missing a screw, toilet flushed very slow and sink as well. A bit more privacy would be nice in the the shower area. Overall, our stay was great!
Stayed 6 nights in Jul 2024

2/10 Terrible

Edgar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old and dirty bed was molded
Stayed 10 nights in Jul 2024

2/10 Terrible

Valeria

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible experience
Two of the female bar tenders (one named Lluvia) were very rude. They refused to give their names when asked. Were very condescending and rude from the moment I arrived to the day I left. I was there for 5 days and they refused to serve me any drinks from alcoholic to even coffee. I paid for the all inclusive experience only for them to refuse and I had to go to another bar with male attendants. I have stayed at other RIU hotels and this has never happened, it has left a horrible taste for me.
Stayed 4 nights in Jul 2024

8/10 Good

Lizbeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, my family loved it. There was entertainment everyday. Only reason I’m giving 4 stars was because there was flying tiny bugs in the bathroom. We were told someone was going to come by and spray our room but don’t think that happened since the bugs remained there throughout our stay. Other than that, the entertainment, food and staff where great!
Stayed 5 nights in Jul 2024

4/10 Poor

Dennis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No service at the beach or reception at the restaurants kids running all over the place
Stayed 11 nights in Jul 2024

10/10 Excellent

Saul

Stayed 4 nights in Jul 2024

10/10 Excellent

Estelita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel-very clean, near the beach. Staff at Front Desk-very friendly, always fast to respond to my concern like when my son hit his toe in the bathroom. Doctor on site was so quick to respond. Even if he is just contracted with the hotel, he did not charge us for the consultation. The Front Desk even provided a wheelchair for my son from the 5th floor to the clinic. Housekeeping-very efficient. My husband is a good tipper so he made sure everyone got their share. Waiters and Busboys-always alert and pleasant. We are huge water drinkers so we always needed a refill. Engineering-when I complained about the AC not cooling the room, a staff was sent right away. Food-Buffet was good. Sushi in Gran Dragon could use a little improvement. Overall, 5 restaurants serve good tasting food. The Sport Bar always had hotdogs, hamburgers and ham and cheese sandwiches and fruits. Activities Inside the hotel-Aquazumba, Beach Volleyball, Quiz Games, etc. Lots of them. Activities outside the hotel-ATVs, Ziplines, Tours, Parasailing, etc Entertainment-There are people singing, dancing, playing, saxophone, circus, etc Markets-There's a lot of stores in the Downtown Market. Little flaw is, there's a beehive near the outside of my room. I was at the 5th floor, street view. This is a well managed hotel. We met Victor, the Hotel Director, who was so nice and professional. We are so happy staying in this hotel. I just feel bad because i noticed not a lot of guests give tips.
Stayed 5 nights in Jul 2024