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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property
Adults-only beachfront resort with 6 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Outdoor wedding area
Royalty Villa | Living room
5 restaurants, breakfast, lunch, dinner served; seafood
Aerial view

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Hot tub
  • On private beach
  • Pool
The price is NZ$1,417
includes taxes & fees
14 Jan - 15 Jan 2025

Explore the area

Map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Juanillo Beach
    6 min walk
  • Punta Espada Golf Course
    8 min drive
  • Caleton Beach Club
    10 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    17 min drive

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

Villa, 1 King Bed, Balcony, Garden View (Monarch) | Property amenity

Villa, 1 King Bed, Balcony, Garden View (Monarch)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Premium bedding, down duvets, pillow-top beds, free minibar

Villa, 1 King Bed, Balcony, Oceanfront

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 106 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free pool cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

Highlights

Garden
Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 101 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Premium bedding, down duvets, pillow-top beds, free minibar

Villa, 1 King Bed, Balcony (Oceanside)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 285 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Beachfront

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 94 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Room, 2 Queen Beds, Balcony, Garden View

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 61 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive. You'll be within a 10-minute walk of Juanillo Beach and 4.6 km (2.9 mi) from Punta Espada Golf Course. Highlights at this all-inclusive resort include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Blue Marlin, serves seafood and is open for lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site nightclub and gym. 9839 square feet (914 square metres) of event facilities include 5 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also the convenience of free self parking. .Within a 20-minute drive of this 5-property class Punta Cana resort, attractions include Punta Cana Beach and Downtown Punta Cana.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Juanillo Beach - 6 min walk
  • Punta Espada Golf Course - 8 min drive
  • Los Establos Cap Cana - 11 min drive
  • Hoyo Azul - 11 min drive
  • Scape Park - 11 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 17 min drive

Restaurants

  • ‪Juanillo Grill & Beach Bar - ‬2 min drive
  • ‪The Chinola - ‬3 min drive
  • ‪Punch Bar - ‬8 min walk
  • ‪Jwb Steakhouse - ‬8 min walk
  • ‪El Mercado - ‬3 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Adults-only beachfront resort with 6 outdoor pools
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 324 guestrooms or units
  • 6 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 9839 sq ft of conference space
  • 914 sq. m of conference space
  • Built in 2007
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and hairdryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Marlin
  • Capriccio
  • Casabella
  • The Steakhouse
  • Wok

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (9,839 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift (79 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 6 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Frequently asked questions

What is the cancellation policy at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive on 14 Jan 2025 start from NZ$1,416.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive has a free self car park.

Are there any beaches close to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is a short 6-minute walk from Juanillo Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, there is an onsite spa at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a pool?

Yep, and guests love it! Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6 AM to 7 PM.

What luxury perks are available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive features a private beach, 6 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

Is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive family-friendly?

No, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an adults-only property.

Are there hot tubs in the rooms at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

There is a golf course next to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 811 out of 1004 reviews" "
Rating 8 - Good. 120 out of 1004 reviews" "
Rating 6 - Okay. 34 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 4 nights in Sep 2024

4/10 Poor

Cristine

Liked: Staff & service
The property is quite small and also older construction. The building I stayed in (believe it was Building 2 or 3) had a mildew smell in the hallways. The elevator was also very small and also looked older/weathered. When I got to my room, I noticed the AC was not cold enough for the outside temperature. It did not go past 22C/72F. The bathroom vanity light also did not work on one side. Finally, the bed was dirty when I arrived; I found a black pair of underwear tucked behind the mattress into the space between the headboard. The throw blanket was also visibly filthy. I called twice to complain about this but nothing was done. The restaurants are decent although I found the buffet food decent at best; everything lacked flavor. The restaurant over the beach had great Dominican food however. Drinks were also either veryyyy sweet or the rum tasted watered down. Staff was very kind and accommodating, so complaints with them.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the best from beginning to end. The service was impeccable. Food was ok to good. All the stands and shops are very nice.
Stayed 3 nights in Sep 2024

10/10 Excellent

Corazon

Stayed 4 nights in Aug 2024

10/10 Excellent

Eliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely stunning and such a great place for our honeymoon! The food was great (there were plenty of food options on site), all of the staff will go the extra mile to ensure that you feel comfortable and welcomed. Check-in process was easy and fairly quick, only negative was that we did not get the room we had initially booked. Pool staff provided amazing service including, setting up your spot for when you come to lounge by the pool or beach, making sure you have plenty of shade, and always have a drink so sip on! A few employees that I can remember that were extremely friendly and personal with us and always checking in on us were Jose and Oscar. As well as our favorite bartender Domingo! Highly recommended for your first stay in Punta Cana I can’t say enough great things about this property.
Stayed 4 nights in Sep 2024

10/10 Excellent

Natasha Mendez

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Sep 2024

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself was beautiful. The room was spacious and very nice, staff were very friendly and accommodating, service was on point. Lastly, the food was delicious. 5 Star rating all around the board!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Rosa, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel muy bonito y el staff muy atento y servicial en todo momento lo que no me gustó es las opciones para cenar tienen un italiano que tienes que reservar pero la comida no es la mejor el de carnes muy bueno no tienes que reservar pero tienes que esperar por qué se llena el del bufet no es todo el tiempo y los otros comida como pizza algunos están cerrados creo que tienen mucha área de oportunidad en esa área hay hoteles más económicos con mejores opciones para comer también el área del las tiendas tuve que comprar unas aleve para el dolor y me cobraron 24 dólares por un paquete que cuesta 8 dólares 😂 y por unos tampones de 3 dólares 24 dólares eso es Ana falta de respeto al bolsillo no te puedes aprovechar así de los turistas
Stayed 3 nights in Sep 2024

10/10 Excellent

Dana

Stayed 4 nights in Aug 2024

10/10 Excellent

Jeffery James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, excellent dining and a desire to improve resort every time I visit.
Stayed 7 nights in Sep 2024

10/10 Excellent

Billy Franklin

Stayed 2 nights in Aug 2024

10/10 Excellent

Ricardo

Stayed 1 night in Aug 2024

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice location. Staff was very attentive and courteous. Some spaces were not available to guests due to maintenance or repairs.
Stayed 6 nights in Sep 2024

10/10 Excellent

Artimes

Stayed 4 nights in Aug 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing stay in the Castle. Our butler did such a fantastic job keeping us stocked and well. The castle views our exquisitely breath taking from the 3rd floor pool overlooking the ocean, enjoying a delicious drink! Highly Recommend the Castle and Carlos the butler.
Stayed 4 nights in Sep 2024

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
My stay was excellent! I couldn't have asked for a better hotel. The staff from Alex, to the Sommelier, and others were truly phenomenal in treatment of me. The hotel decor was excellent, and my stay was very relaxing. I enjoyed myself very much.
Stayed 3 nights in Sep 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable boutique like resort
Amazing stay and service. Great food for an all inclusive. Drinks were delicious and serviced to the pool and beach area.
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Simply beautiful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A piece of paradise, warm and welcoming customer service, great staff
Stayed 2 nights in Aug 2024

8/10 Good

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here with my partner for my birthday trip and had a nice time. The resort itself is very nice and the views from the room are beautiful. Service was good, but Alexis the bartender near the beach, was Amazing! There wasn’t a big variety of food to choose from and you only have 1 place for breakfast, outside of ordering room service. The restaurants in the sanctuary town open at 6 but the sushi spot and pizza were very good. I was underwhelmed with the variety of food. The beach is not the best. From the room the room the water looks immaculate but the beach area for guest to swim is very murky. It almost looked like lake water and there were lots of rocks. The pools are very nice and the castle pool is beautiful and a little more private. Our room was great and had a steps were you could walk out onto the sand, but the area was full of seaweed and some trash that could be cleaned a little. All in all we enjoyed our stay. With a better variety of food and better beach, I’d be back.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property, Beautiful views, room and incredible staff. This all inclusive is very luxurious, clean, we had an amazing time. I recommended this experience to everybody, you have all you need inside, entertainment is great and the people are so incredibly nice and attentive. Pools are great, you have access to the beach. I will say the beach is a bit murky but didn't stop us from having a great time, food is better than most of all inclusives even though I still think there could be improvement in the quality. All in all we had an amazing experience, sad to leave but will definitely come back for more !!
Stayed 4 nights in Sep 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained and the staff will go out of their way to make sure that you have a great time.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ezequiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had the best stay at this place, all the staff are very helpful and friendly, excellent service and I am thinking of coming back! Thank you Sanctuary.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing hotel
Stayed 1 night in Aug 2024