Pyla-sur-Mer accommodation from NZ$113

Our room was very clean & the bed comfortable. The concierge was very nice. But communication was poor. We arrived just a few minutes past their closing time (7:00PM) and no one answered the phone. There was only a recording. Also there were road constructions around the hotel that night. The entry to the hotel was blocked from all directions & we couldn’t find our way back in. No one from the hotel informed us how to work around that situation. It was late. We were tired…& most frustrated!

We enjoyed our stay in Arcachon. Our room overlooked the shops and street, the market right in the square near the hotel was great, and it wasn't a far walk from the train station. The staff was helpful and answered all of our questions.

Its a case of 5 stars for the hotel, 0 stars for the experience. The hotel will say it's off season, as a guest there's no such thing. Apart from the building site opposite that starts at 6:30am with trucks & diggers night 2 was an event. The event started late afternoon with night club volume music and by 9pm seemed to be never ending. A trip to reception assured me this would be over soon. When I asked what will you say when I return at 10pm they said that would not happen. At 10pm a manager told me the event wouldn't be ending anytime soon as it was a private hire. After much wrangling he offered a move to the rear of the hotel. So at 10.30pm having been in bed we had to pack up and move. This move did resolve the noise issue, pity they had not offered this earlier in the day or indeed at check in. The staff member said we would discuss this further at check out. The next morning of course, the staff member wasn't there. I was told by other staff at check out that events were the only way for this hotel to survive out of season and that was their main focus, hotel guests had to accept they were in an events hotel and they had no record of what had happened the previous night Don't know about you but I'd never stay in such a hotel outwith July/August unless you want to be an afterthought. Inspite of the hotels many great features and 2 very nice reception staff that were overruled by a manger definitely one to avoid and I have never given a hotel a negative review before.