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Copthorne Hotel Rotorua

4.0 star property
Suburban hotel with seasonal outdoor pool and 24-hour front desk

Photo gallery for Copthorne Hotel Rotorua

Exterior detail
Bar (on property)
Outdoor pool
BBQ/picnic area
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub
  • Pool
  • Breakfast available
The current price is NZ$181
includes taxes & fees
2 Apr - 3 Apr

Explore the area

Map
328-348 Fenton Street, Rotorua, 3201
  • Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Polynesian Spa
    ‪3 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Superior 2 Queen

Superior 2 Queen

Superior 2 Queen

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

  • Sleeps 3
  • 2 Queen Beds

About the area

Rotorua

At Copthorne Hotel Rotorua you'll be within just a 15-minute stroll of Racing Rotorua and Rotorua Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and seasonal outdoor swimming pool. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10 AM. .In the area of this Glenholme hotel, you'll find Skyline Rotorua.

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 1.0 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 2 min drive - 1.3 km
  • Rotorua Central Mall - 2 min drive - 1.9 km
  • Polynesian Spa - 3 min drive - 2.5 km
  • Redwoods Whakarewarewa Forest - 4 min drive - 1.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Shadehouse Cafe - ‬16 min walk
  • ‪Pantry D'or - ‬11 min walk
  • ‪Scope Cafe Rotorua - ‬3 min drive

About this property

Copthorne Hotel Rotorua

Suburban hotel with seasonal outdoor pool and 24-hour front desk
Copthorne Hotel Rotorua offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Copthorne Hotel Rotorua. Self parking is free.

This Rotorua hotel is smoke free.

  • 58 guestrooms or units
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel Rotorua offers 58 accommodations with a safe and a hairdryer. Satellite televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English

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  • Free WiFi
  • Restaurant
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3.6 out of 5, Good, 1,002 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35.00 for adults and from NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Copthorne Hotel Rotorua?

Copthorne Hotel Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Copthorne Hotel Rotorua?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at Copthorne Hotel Rotorua on 2 Apr 2025 start from NZ$181.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Copthorne Hotel Rotorua?

Yep, Copthorne Hotel Rotorua has a free self car park.

Does Copthorne Hotel Rotorua have a pool?

Copthorne Hotel Rotorua has a seasonal outdoor pool. The pool is open from January to December.

Is Copthorne Hotel Rotorua family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Copthorne Hotel Rotorua is a hit with families.

Does Copthorne Hotel Rotorua serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at Copthorne Hotel Rotorua?

No, Copthorne Hotel Rotorua does not offer an airport shuttle service.

Is there a bar or restaurant at Copthorne Hotel Rotorua?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Copthorne Hotel Rotorua?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Copthorne Hotel Rotorua?

No, only service animals are allowed.

Is there a golf course on site at Copthorne Hotel Rotorua?

There isn't one on site, but Rotorua Golf Club is a short 10-minute walk away.

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 982 reviews
Rating 8 - Good. 366 out of 982 reviews
Rating 6 - Okay. 236 out of 982 reviews
Rating 4 - Poor. 96 out of 982 reviews
Rating 2 - Terrible. 34 out of 982 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Cynthia

Disliked: Staff & service
Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.
Stayed 1 night in Feb 2025

6/10 Okay

Ranjith

Good
Stayed 1 night in Dec 2024

10/10 Excellent

Hinekura, RD1 Whakatane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grand daughters and I had a very pleasant stay. The front desk staff member on our arrival was a pleases. Thank you very much. Our room was nice, clean and tidy.
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Staff & service, room comfort
Weekend in Rotorua
Had a good stay of 2 nights. Very comfortable bed and room was adequate for our needs. Room was far enough from the road that there was no road noise.
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.
Stayed 1 night in Nov 2024

4/10 Poor

Makiroa

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Caterina

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Estela, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Oct 2024

8/10 Good

roshmin

Good
Stayed 2 nights in Oct 2024

6/10 Okay

Bhawesh

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Fern

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was required two room next to each other but we end up getting another room on the 1st floor and another room on the 4th floor. I was booking two room together but then seem like the reception have no idea give me only 1 room then I have to ask her again for another room and haven’t tell us much about welcome to hotel when we check in. Also we need to be careful the lift door. It suddenly close and take my daughter up by herself and almost close on my arm when I try to get in. We press the botton to keep it open but it wasn’t working. But overall the room are great and the cleaning staffs are friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Winnie

Travelled with family and small children
Liked: Cleanliness, staff & service
Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.
Stayed 1 night in Oct 2024

8/10 Good

Allira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!
Stayed 1 night in Oct 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Spa was dirty - green and smelly. Unsure how often they change the water. No parking for in house guests when a function is on Not maintained, needs a revamp and a good clean up. Arrived at 2.30pm and staff had to check if it had been cleaned for check in. Manager tried and was lovely. Elevators always seemed held up by cleaners bringing their trolleys up and down. Such a shame it’s not as professional as other hotels, Would not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

P

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
24 hr reception but nobody at counter at 5 pmish and no bell to summons someone, after waiting 5 minutes or so I called out. The room itself was comfortable and reasonably clean. Long hair on floor in the bathroom. Not sure why some hotels stuff 2 pillows into one pillow protector and try to pass it off as a new one. These are bulky, burst out of their pillow slips and look like exactly what they are. Not a good look in hotels that consider themselves upmarket. Despite my minor irritations we would stay here again.
Stayed 1 night in Sep 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generous rooms. Tidy.
Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and clean hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Bridgett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, highly recommend will definitely book here again
Stayed 1 night in Sep 2024

10/10 Excellent

sjoerd

Stayed 1 night in Sep 2024

8/10 Good

JENELYN

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Errin

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the ability to sleep and relax in a well maintained clean environment.
Stayed 1 night in Sep 2024

10/10 Excellent

Mallikarjuna Nageswara Rao

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for stay
Stayed 1 night in Jun 2024

6/10 Okay

Davina

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were fantastic which saved the day as the hotel could do with a much needed revamp! Beds were comfy though, so thats a win.
Stayed 2 nights in Aug 2024

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
it was nice stay. staff is very friendly.
Stayed 1 night in Jul 2024