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Kingkey Palace Hotel Shenzhen

4.5 star property
Luxury Shenzhen hotel in Yantian District with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kingkey Palace Hotel Shenzhen

Front of property - evening/night
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Deluxe King Room, Ocean View
Private beach nearby, white sand, free beach shuttle
Front of property - evening/night

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Laundry
  • Bar
  • 24/7 front desk

Explore the area

Map
No. 90 Yanmei Road, Yantian District, Shenzhen, Guangdong, 518083
  • Dameisha Beach
    8 min walk
  • Dameisha Seaside Park
    15 min walk
  • Shenzhen Ocean World
    3 min drive
  • Hong Kong (HKG-Hong Kong Intl.)
    87 min drive

Room options

View all photos for Deluxe King Room, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Deluxe King Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 53 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family-themed Suite, Ocean View

Family-themed Suite, Ocean View

Family-themed Suite, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Superior King Room

Superior King Room

Superior King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury King Room, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Luxury King Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 53 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 53 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 53 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family-themed King Room

Family-themed King Room

Family-themed King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 53 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family-themed Twin Room

Family-themed Twin Room

Family-themed Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 53 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Seaview Twin

Premium bedding, down duvets, minibar, in-room safe

Luxury Seaview Twin

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family-themed Suite

Premium bedding, down duvets, minibar, in-room safe

Family-themed Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 112 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Seaview Suite

Deluxe Seaview Suite

Deluxe Seaview Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Kingkey Two Bedroom Suite

Kingkey Two Bedroom Suite

Kingkey Two Bedroom Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 93 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

View all photos for Seaview Deluxe King Room

Premium bedding, down duvets, minibar, in-room safe

Seaview Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Theme Family Suite

Premium bedding, down duvets, minibar, in-room safe

Theme Family Suite

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Kingkey Bay Suite

Premium bedding, down duvets, minibar, in-room safe

Kingkey Bay Suite

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Seaview Deluxe Suite

Premium bedding, down duvets, minibar, in-room safe

Seaview Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Seaview Luxury King

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Seaview Luxury King

  • Sleeps 2
  • 1 King Bed

View all photos for Parent-child Suite

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Parent-child Suite

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Luxury Seaview Twin

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Luxury Seaview Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Family Twin Room

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Family Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Seaview Deluxe Twin Room

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Seaview Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Room

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Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

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Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior King Room

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Superior King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family King Room

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Family King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Super Wings Family King Room

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Super Wings Family King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Super Wings Family Twin Room

Premium bedding, down duvets, minibar, in-room safe

Super Wings Family Twin Room

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

InterContinental Shenzhen Dameisha Resort, an IHG Hotel

Pool
Spa
Kids pool
Waterslide
4.3 out of 5, Excellent, (184)
The price is NZ$410
for 1 room
includes taxes & fees
6 Jan - 7 Jan
InterContinental Shenzhen Dameisha Resort, an IHG Hotel

About the area

Shenzhen

A luxury stay in Shenzhen awaits you at Kingkey Palace Hotel Shenzhen. Within just a 15-minute stroll, you'll find Dameisha Beach and Dameisha Seaside Park. Highlights at this hotel include 3 restaurants, a nearby private beach and an outdoor swimming pool. .The restaurant, Tian Tao Court Seafood, serves Chinese cuisine and is open for lunch and dinner. Lobby Lounge is the hotel's own lobby lounge. Enjoy the indoor swimming pool, gym, kids' swimming pool and waterslide. Added amenities include free Wi-Fi in public areas, a conference centre and coffee/tea in a common area. There's also free self parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 4.5-property class Yantian District hotel include Zhongying Street and Huaxing Temple.

What's nearby

  • Dameisha Beach - 8 min walk
  • Dameisha Seaside Park - 15 min walk
  • Shenzhen Ocean World - 3 min drive
  • Shenzhen Longgang Universiade Center - 21 min drive
  • Luohu Port - 23 min drive

Getting around

  • Yantian Road Station - 8 min drive
  • Shenzhen East Railway Station - 21 min drive
  • Hong Kong International Airport (HKG) - 87 min drive

Restaurants

  • ‪必胜客 - ‬16 min walk
  • ‪东森海鲜乳鸽王酒楼 - ‬1 min walk
  • ‪McDonald’s 麦当劳 - ‬14 min walk
  • ‪荣兴野生海鲜酒楼 - ‬10 min walk
  • ‪京基粤菜王府 - ‬13 min walk

About this property

Kingkey Palace Hotel Shenzhen

Luxury Shenzhen hotel in Yantian District with 3 restaurants
A private beach is featured. Kingkey Palace Hotel Shenzhen offers its guests a kids' pool, an indoor pool, a waterslide, and an outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 732 square feet (68 square metres) and includes a conference centre. A fitness centre, barbecue grills, and multilingual staff are also featured at the luxury Kingkey Palace Hotel Shenzhen. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Shenzhen hotel.

  • 1 building
  • 282 guestrooms or units
  • 11 levels
  • 3 dining venues
  • Conference rooms
  • 732 sq ft of conference space
  • 68 sq. m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Kingkey Palace Hotel Shenzhen offers 282 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 40-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Palace Cafe
  • Rhythm Bar
  • Tian Tao Court Seafood
  • Tounoki Japanese

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (732 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 299.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 750 per vehicle (one way)
  • Rollaway bed fee: CNY 299.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Kingkey Hotel Shenzhen
Kingkey Palace
Kingkey Palace Hotel
Kingkey Palace Hotel Shenzhen
Kingkey Palace Shenzhen
Kingkey Shenzhen
Shenzhen Kingkey
Kingkey Shenzhen Shenzhen
Kingkey Palace Hotel Shenzhen Hotel
Kingkey Palace Hotel Shenzhen Shenzhen
Kingkey Palace Hotel Shenzhen Hotel Shenzhen

Frequently asked questions

Is parking available at Kingkey Palace Hotel Shenzhen?

Yep, Kingkey Palace Hotel Shenzhen has a free self car park.

Are there any beaches close to Kingkey Palace Hotel Shenzhen?

Yep, Kingkey Palace Hotel Shenzhen is a short 8-minute walk from Dameisha Beach. Fun beach activities include kayaking.

Does Kingkey Palace Hotel Shenzhen have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Kingkey Palace Hotel Shenzhen have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Kingkey Palace Hotel Shenzhen?

Kingkey Palace Hotel Shenzhen features an outdoor pool, an indoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Kingkey Palace Hotel Shenzhen a romantic place to stay?

Garden-view dining and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Kingkey Palace Hotel Shenzhen.

Is Kingkey Palace Hotel Shenzhen family-friendly?

You bet! With amenities such as a children's pool and a waterslide, as well as free infant beds in the guestrooms, it's no surprise that Kingkey Palace Hotel Shenzhen is a hit with families.

Are there hot tubs in the rooms at Kingkey Palace Hotel Shenzhen?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Kingkey Palace Hotel Shenzhen?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Kingkey Palace Hotel Shenzhen?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kingkey Palace Hotel Shenzhen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Kingkey Palace Hotel Shenzhen?

No, only service animals are allowed.

Kingkey Palace Hotel Shenzhen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 210 reviews" "
Rating 8 - Good. 115 out of 210 reviews" "
Rating 6 - Okay. 19 out of 210 reviews" "
Rating 4 - Poor. 3 out of 210 reviews" "
Rating 2 - Terrible. 1 out of 210 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The sea view was so good The air condition was great and room was quiet silent
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The rooms at the Kingkey are very nice. I had a seaside room with a balcony that faced the water. It was spacious and lovely. The Japanese restaurant inside is delicious and affordable. It’s pretty close to the beach. But the rest of the hotel was just...okay. The pool has a strange set up where you have to cross the parking lot to get into it (and it was quite small). There isn’t a cafe where you can get coffee during the day (and room service coffee is extremely expensive). And when I attempted to find the bar and KTV room at night around 10, everything was closed. So...it’s fine, as long as you don’t need a lot of amenities for your stay.
Stayed 2 nights in Apr 2021

6/10 Okay

Bernard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Rungrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a getaway weekend with kids
The Hotel services including the frontdesk, restaurants and the swimming pool were good with friendly and helpful staff. The one thing I did not like at all was the mold smell in the room, even keeping the window open it wouldn't disappear. Nevertheless the room was clean and tidy.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location shown on Orbitz is incorrect. In fact the hotel located in the middle of nowhere, with no transportation options nearby besides taxi.
Stayed 3 nights in Apr 2019

8/10 Good

C

Liked: Staff & service, property conditions & facilities, room comfort
Good overall.
Really nice hotel, we stayed in A block with sea facing view. They upgraded our room for free, the reception desk was really helpful and they’re really nice people. We found a few stains on the counters and they put us in a smoking room or smoking floor with a baby, which was very annoying - the room stank of smoke and neighbours blew smoke into the room which made me angry as a father of a young child although that shouldn’t be enough to discount the hotel’s review score and all the other ways they tried to make us feel welcome. I’d recommend staying at this hotel.
Stayed 2 nights in Dec 2018

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great attention to customer service
Arcy the desk manager was outstanding at helping us prepare transportation. Rooms were a great value.
Stayed 3 nights in Oct 2018

10/10 Excellent

Alice KB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay at Kingkey Palace Hotel
We had a fantastic stay at Kingkey. The scenery outside our suite was beautiful and peaceful. The staff were very friendly and helpful. There was a brand name shopping outlet close by and it is very scenic for a walk in the evening.
Stayed 2 nights in Oct 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This place is just amazing. The room and view and location are all amazing. The breakfast was seriously the best breakfast buffet I have ever had. Get it if get the option.
Stayed 1 night in Jul 2018

8/10 Good

Pui Sai

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Rita

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2018

10/10 Excellent

Yimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and relaxed and enjoyed
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and relaxing. Quiet room with good air conditioning. Nice breakfast buffet.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Very convenient location, 10 min walk from the beach, 5 min walk from the outlet malls. Front desk service is a bit slow though when checking out.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxuary oceanfront hotel with great breakfast
New hotel located steps from beach with grand lobby. Rooms are clean and luxurious. Bathroom has a huge ultra modern tub/shower combo with a bench where a whole family can fit inside and shower at same time. Towels and bathrobes have high thread counts and comfortable. Balcony has georgeous ocean view. During summer, there’s a free shuttle to the neighoring sister hotel Sheraton Dameisha to use its private beach. Hotel’s own indoor pool is beautiful and nice to relax in. The included buffet breakfast was a feast with both western and Chinese selections, including hot dishes, cold cuts, delicate dim sum and other delicacies.

8/10 Good

Frequent traveller, Hong Kong

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Honest feedback
I arranged for non smoking room, which I arrived on time but they could not arrange it. They insisted they would clean up for the room so no smell inside, but that is not the case apparently. The room is not soundproofed. For the pros side, breakfast is good.

8/10 Good

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. But not good
Good in Hardware, software is bad. If you are foregner, this is a not good hotel for you

8/10 Good

sangyoon

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Yevgeniy, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Charming location, good European breakfast and comfortable rooms.

4/10 Poor

Marius, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously run down. Not more than 2 stars.
Was here for business 3 years ago and decided to come back for a getaway with my wife this weekend. That was a mistake, should have booked the Sheraton instead. The only English speaking staff is behind the main desk, the rooms smell, a maintenance guy entered our room un-announced, waterfall shower not working, carpet and bedding dirty, wash basin not draining, young kid peeing on the terras at the pool while his father was playing with his remote controlled speedboat in the pool and the life guards not saying anything, noise at night from neighbouring disco etc etc. Seriously run down and surely not worth 4 stars.

6/10 Okay

Serene M

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service is terrible!
The service here is terrible. There is something wrong with the communication between the website and this hotel. Room service is terrible!