2/10 Terrible
Catherine
Travelled with partner
4 Feb 2025
Disliked: Cleanliness, amenities, property conditions & facilities
It was clear this used to be a lovely hotel, but it seems it has been badly neglected. Chipped bathroom tiles that could easily be repaired, rusted bathroom ware, doors don’t close, light swtiches worn and don’t work. There were spiders on the bed and seriously noisy neighbourhood with a loud club next door that played loud music until 2am, and after that the noises from delivery trucks and people preparing in nearby restaurants. We wanted to change hotels in the middle of the night as we were not able to sleep at all due to the noise and fear of more spiders that might crawl in bed again. Such a shame and disgust for a Merivale hotel which is supposed to be a 5-start hotel. I think they should shut down and renovate as they are misleading guests. To add to the bad experience, access to the hotel reception was hard to find. There should be proper access from the bar off George St or at least signs from George St leading to Bridge Lane. We checked in on a Sunday and the Est Bar was closed and we struggled to find the hotel lobby looking for signs from the Est Bar door but there was none! I gave my feedback to the reception staff, they apologised and said the next time I come back they will put me in higher floors. Note this is a low rise building and the only you won’t hear that noise is if you were on level 20 or higher! Absolutely lacking sufficient comprehension of the severity of the problem and our experience. Not good enough Merivale!
Catherine
Stayed 1 night in Feb 2025