2/10 Terrible
Ahmad
Business traveller
15 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience at The Grand Hotel. The hotel was extremely dirty and unhygienic, and I believe it should be inspected by NSW Hospitality. During my stay, my room was not cleaned daily, and my bedsheet was never changed. The floors, walls, and bathroom were filthy, with cockroaches running around in the bathroom.
The kitchen was in such an unhygienic condition that I refused to use it. There were no basic utensils like forks, knives, or spoons available.
There was no air conditioner in the room—only a small fan in the corner, which was completely inadequate. The room was unbearably hot and uncomfortable, making it difficult to rest or sleep. Additionally, there was no chair or desk, and the walls were cracked and dirty.
The pub on the ground floor was extremely crowded and noisy, adding to my discomfort. Given the poor hygiene standards and overall unpleasant experience, I will never book this hotel again and would not recommend it to anyone.
Ahmad
Stayed 5 nights in Feb 2025