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Madison Plaza Townsville

4.0 star property
Central Townsville hotel connected to a shopping centre, a quick walk to Castle Hill

Photo gallery for Madison Plaza Townsville

Executive Studio Suite, 1 King Bed
Lobby lounge
Lobby lounge
LCD TV, DVD player
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Air conditioning
  • Laundry
  • Free WiFi
The current price is NZ$105
includes taxes & fees
6 Mar - 7 Mar

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    ‪6 min walk‬
  • Queensland Country Bank Stadium
    ‪10 min walk‬
  • Museum of Tropical Queensland
    ‪11 min walk‬
  • Townsville, QLD (TSV)
    ‪7 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

Highlights

Air conditioning
Fridge
LCD TV
Shower/bath combination
Private bathroom
Electric kettle
Iron/ironing board
Desk
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite

Executive Family Suite

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Iron/ironing board
Desk
  • 56 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Electric kettle
Iron/ironing board
Desk
Mobile key entry
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room

Executive Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Electric kettle
Iron/ironing board
Desk
Mobile key entry
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Electric kettle
Iron/ironing board
Desk
Mobile key entry
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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The price is NZ$152
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Townsville

Madison Plaza Townsville puts you in the heart of Townsville, connected to a shopping centre and within a 20-minute stroll of Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include in-room free WiFi and LCD TVs. .This smoke-free hotel offers free WiFi in public areas, luggage storage and a television in a common area. Additionally, you'll find laundry facilities, a lift and a banquet hall. There's also the convenience of limited parking. .Places within a 30-minute walk of this 4-property class Townsville hotel include Queens Gardens and Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 6 min walk
  • Queensland Country Bank Stadium - 10 min walk
  • The Strand Beach - 16 min walk
  • Magnetic Island Ferry Terminal - 17 min walk
  • Townsville Entertainment & Convention Centre - 3 min drive

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk
  • ‪Victoria Bridge - ‬4 min walk
  • ‪City Lane & City Arcade - ‬2 min walk
  • ‪The TapHouse Townsville - ‬3 min walk

About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping centre, a quick walk to Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
Madison Plaza Townsville offers 93 accommodations with DVD players and an iron/ironing board. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

What is the cancellation policy at Madison Plaza Townsville?

Madison Plaza Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Madison Plaza Townsville?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Madison Plaza Townsville on 6 Mar 2025 start from NZ$104.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Madison Plaza Townsville?

Onsite parking is limited.

Are there any beaches close to Madison Plaza Townsville?

Yep, Madison Plaza Townsville is a short 16-minute walk from The Strand Beach.

Does Madison Plaza Townsville have a waterslide?

No, there is no waterslide at Madison Plaza Townsville, but Strand Waterpark is a short 19-minute walk away.

Is Madison Plaza Townsville family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Madison Plaza Townsville is a hit with families.

Does Madison Plaza Townsville serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Madison Plaza Townsville?

No, Madison Plaza Townsville does not offer an airport shuttle service.

What time are check-in & check-out at Madison Plaza Townsville?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Madison Plaza Townsville?

No, pets are not allowed.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 279 out of 1000 reviews
Rating 8 - Good. 301 out of 1000 reviews
Rating 6 - Okay. 196 out of 1000 reviews
Rating 4 - Poor. 115 out of 1000 reviews
Rating 2 - Terrible. 109 out of 1000 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in staff were horrible.
Stayed 1 night in Feb 2025

2/10 Terrible

Gina

I had booked to stay at this hotel (where I have stayed many times before) on 4 February. From 2 February we were directly hit by the severe weather issues in Ingham and didn't have power, phone, internet or any connection to the outside world. When I finally was connected I see I was charged the full price of the hotel so I contacted Wotif who were very good and tried on numerous occasions to get the hotel to refund me the amount in the circumstances, but they have refused. I have sent an email to the hotel's head office about this and they have not responded. Shame on you Madison Plaza for sticking to your T&C's at a time when we were experiencing a 1 in 100 year event.
Stayed 1 night in Feb 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom is full of mold every corner has mold from top to bottom they need to seriously inspect each room.
Stayed 1 night in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a bath & if they can they allow early check-in
Stayed 1 night in Jan 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2025

6/10 Okay

Vincent

Stayed 3 nights in Jan 2025

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No designated parking for the hotel but othet than that, its an excellent place
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great with my flight delays and late check in, really great service, particularly shae
Stayed 1 night in Jan 2025

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 6 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, great location
Stayed 16 nights in Dec 2024

4/10 Poor

Courtney

Stayed 9 nights in Dec 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, out stay was awesome staff and room services were great and friendly do recommend
Stayed 6 nights in Dec 2024

4/10 Poor

Leonie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we stayed in was really dark and dingy - could not even open the curtains to let any light in....the sliding wardrobe doors in the bedroom would not open at all and were stuck, the TV did not work at all on any channels and we had to put down a credit card holding deposit for blankets for the bed because apparently people kept stealing them...the furniture was old and outdated...lucky it was only a bed for a couple of nights and we didn't spend any time in the room until arriving back at night otherwise I would have checked out...on the plus side the staff downstairs were great and really friendly but other than that I'm sorry to say I will never return.
Stayed 2 nights in Dec 2024

8/10 Good

Peter

Stayed 3 nights in Dec 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay there No staff on duty that day So i could not book in there was no way to get a room or a key Had to stay somewhere else
Stayed 1 night in Dec 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front automatic glass door is smashed and could be more appealing if it was fixed the aircon in lobby Reception area leak on the floors and leaves puddles of water on the floor. Have to be carefull you dont slip and hurt yourself. Other than that awesome stay
Stayed 4 nights in Dec 2024

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Mark

Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Stayed 1 night in Nov 2024

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Staff are friendly and helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

4/10 Poor

Charlie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very polite but 1 staff member checking in a fully booked hotel was ludicrous! Facilities were dated, run down and staimed headboards. It has a great location, therefore convenient if attending events and concerts in the city.
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 8 nights in Dec 2024