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Papaya Playa Project

4.0 star property
Hotel with private beach and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Papaya Playa Project

Design Loft, 1 King Bed, Ocean View | View from room
Front of property
Tree House Master Suite 1 unit, 1 King Bed, Ocean and Pool View
Casa Palma | In-room dining
Casita Ocean View | Beach/ocean view

Reviews

8.0 out of 10

Very good

Popular amenities

  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • SFER IK
    1 min walk
  • Tulum National Park
    9 min walk
  • Tulum Beach
    18 min walk
  • Tulum, Quintana Roo (TUY)
    8 min drive

Room options

View all photos for Casa Palma

Casa Palma | Beach/ocean view

Casa Palma

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
4 bedrooms
  • 300 sq m
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Coco

Casa Coco

Casa Coco

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
5 bedrooms
  • 270 sq m
  • Ocean view
  • Sleeps 10
  • 5 King Beds

View all photos for Design Loft, 1 King Bed, Private Pool, Ocean View

Design Loft, 1 King Bed, Private Pool, Ocean View

Design Loft, 1 King Bed, Private Pool, Ocean View

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
Separate bedroom
  • 216 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Arena

Casa Arena | Living area

Casa Arena

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
4 bedrooms
  • 210 sq m
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Viento

Casa Viento | Pool

Casa Viento

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
5 bedrooms
  • 1640 sq m
  • Ocean view
  • Sleeps 10
  • 1 Double Bed, 3 King Beds and 1 Queen Bed

View all photos for Casita Ocean View with Pool

Casita Ocean View with Pool

Casita Ocean View with Pool

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
Eco-friendly toiletries
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Palapa

Casa Palapa | Balcony view

Casa Palapa

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
5 bedrooms
  • 1719 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Casita Ocean View

In-room safe, individually decorated, individually furnished

Casita Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Jungle with Pool

Casita Jungle with Pool

Casita Jungle with Pool

Highlights

Deck/patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Free extra futon mattress
Ceiling fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed and 1 Queen Futon

View all photos for Casita Jungle Rooftop Pool

Casita Jungle Rooftop Pool | Aerial view

Casita Jungle Rooftop Pool

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Ceiling fan
Eco-friendly toiletries
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

About the area

Tulum

A family-friendly stay in Tulum awaits you at Papaya Playa Project. Within a 20-minute stroll, you'll find popular places like Tulum Beach and Tulum National Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a private beach. .A pampering day can include deep-tissue massages and Swedish massages along with detox wraps, facials and aromatherapy. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the nightclub and pool loungers as well as access to bike hire and yoga classes. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Free continental breakfast is available daily between 7:30 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .You'll be 2.8 km (1.8 mi) from Playa Paraiso and 4.3 km (2.7 mi) from Tulum Mayan Ruins with a stay at this 4-property class Zona Hotelera hotel.

What's nearby

  • SFER IK - 1 min walk
  • Tulum Beach - 18 min walk
  • Las Palmas Public Beach - 4 min drive
  • Playa Paraiso - 8 min drive
  • Tulum Mayan Ruins - 11 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Kin Toh - ‬2 min walk
  • ‪Mateos - ‬6 min walk
  • ‪Mina - ‬4 min walk
  • ‪Potheads - ‬4 min walk

About this property

Papaya Playa Project

Hotel with private beach and full-service spa
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 1 floor
  • 87 guestrooms or units
  • Conference rooms
  • Continental breakfast (free)
  • Nightclub
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Papaya Playa Project offers 87 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Papaya Playa Project

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Tulum
Papaya Playa Project Hotel Tulum

Frequently asked questions

What is the cancellation policy at Papaya Playa Project?

Papaya Playa Project offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Papaya Playa Project?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Papaya Playa Project on 17 Nov 2024 start from NZ$1,039.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Papaya Playa Project?

Yep, Papaya Playa Project has a free self car park.

Are there any beaches close to Papaya Playa Project?

Yep, Papaya Playa Project is a short 18-minute walk from Tulum Beach. Fun beach activities include yoga, volleyball and surfing.

Is there a spa on site at Papaya Playa Project?

Yep, there is an onsite spa at Papaya Playa Project. You'll enjoy heaps of services like detox wraps, facials and body treatments, as well as beachside massages.

Does Papaya Playa Project have a pool?

Papaya Playa Project has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Papaya Playa Project?

Papaya Playa Project features a private beach, 2 outdoor pools and a full-service spa.

What makes Papaya Playa Project a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Papaya Playa Project.

Is Papaya Playa Project family-friendly?

You bet! With amenities such as 2 outdoor pools and a private beach, as well as childcare services in the guestrooms, it's no surprise that Papaya Playa Project is a hit with families.

Does Papaya Playa Project serve breakfast?

Yeah, complimentary continental brekkie is offered daily from 7:30 AM to noon.

Is there a free airport shuttle available at Papaya Playa Project?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Papaya Playa Project?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Papaya Playa Project?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Papaya Playa Project?

No, pets and service animals are not allowed.

Papaya Playa Project Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 181 out of 344 reviews" "
Rating 8 - Good. 63 out of 344 reviews" "
Rating 6 - Okay. 34 out of 344 reviews" "
Rating 4 - Poor. 30 out of 344 reviews" "
Rating 2 - Terrible. 36 out of 344 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel papaya playa !
Loved the hotel. Amazing experience !! Will definifely return
Stayed 1 night in Aug 2024

6/10 Okay

Hannah

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Amir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!
Stayed 7 nights in Jul 2024

10/10 Excellent

Noro

Liked: Staff & service, amenities, property conditions & facilities
Top!
Stayed 2 nights in Jul 2024

10/10 Excellent

Tiki

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, amazing staff and hospitality
Stayed 1 night in Jul 2024

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent project have a good time
Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Stayed 3 nights in Jun 2024

6/10 Okay

Dora A

Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Stayed 4 nights in Jun 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay, especially Miquel the butler’s service. It’s a very unique experience. Also, I recommend the room with the private roof top pool!
Stayed 2 nights in Jun 2024

10/10 Excellent

Rosa Aguirre de, LAS VEGAS

Stayed 4 nights in Jun 2024

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Zvikomborero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you think of paradise, think of this place
Stayed 4 nights in May 2024

10/10 Excellent

Kori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.
Stayed 3 nights in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Rikysha

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.

6/10 Okay

Griselda, Golden

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
Stayed 2 nights in May 2024

2/10 Terrible

fereshteh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all. Not the place u feel comfortable at all
Stayed 1 night in Apr 2024

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Vanessa, Blue island

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Stayed 1 night in Apr 2024

6/10 Okay

Mar Y Sol, Cupertino

Travelled with partner
Liked: Cleanliness
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Stayed 1 night in Apr 2024

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again
Stayed 1 night in Mar 2024

8/10 Good

Ashkan

Liked: Cleanliness, property conditions & facilities, room comfort
Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol
Stayed 4 nights in Mar 2024

8/10 Good

Shammi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and the staff are nice.
Stayed 4 nights in Feb 2024

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Stayed 6 nights in Feb 2024