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The Mansion Resort Hotel & Spa

4.0 star property
Family-friendly hotel with 3 restaurants and 5 outdoor pools

Photo gallery for The Mansion Resort Hotel & Spa

5 outdoor pools, pool umbrellas, pool loungers
Outdoor banquet area
Lobby
Front of property - evening/night
5 outdoor pools, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Pool
  • Room service
  • Spa

Explore the area

Map
Jl. Penestanan, Sayan, Ubud, Bali, 80571
  • Bali Bird Walks
    ‪13 min walk‬
  • Blanco Museum
    ‪15 min walk‬
  • The Blanco Renaissance Museum
    ‪16 min walk‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪78 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 28.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Governor)

Minibar, in-room safe, desk, iron/ironing board

Suite (Governor)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa (Residence)

Villa (Residence) | View from room

Villa (Residence)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Shower/bath combination
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Romantic Villa, 1 Bedroom

Romantic Villa, 1 Bedroom | View from room

Romantic Villa, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Bathrobes
Shower/bath combination
  • 100 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite

Minibar, in-room safe, desk, iron/ironing board

Royal Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Separate bath and shower
Deep-soaking bath
Hairdryer
  • 49 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
5 bedrooms
Bathrobes
Shower/bath combination
Deep-soaking bath
  • 45.0 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Grand Deluxe

Grand Deluxe

Grand Deluxe

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Separate bath and shower
Deep-soaking bath
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Family Room

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

Two-Bedroom Villa With Private Pool

  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

Deluxe Room

  • Sleeps 2
  • 1 King Bed

Romantic Villa, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Deluxe Twin Room

Minibar, in-room safe, desk, iron/ironing board

Grand Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Governor Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Grand Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Villa Residence

  • Sleeps 2
  • 1 King Bed

Two-Bedroom Suite

  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

Family Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Royal Suite

  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

The Hava Ubud A Pramana Experience

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (147)
The price is NZ$200
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Hava Ubud A Pramana Experience

About the area

Ubud

A family-friendly stay in Ubud awaits you at The Mansion Resort Hotel & Spa. Within just a 15-minute stroll, you'll find Bali Bird Walks and Blanco Museum. Highlights at this boutique hotel include 3 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, Ayurvedic treatments and mani/pedis along with access to the hot tub. The restaurant, Indochine Dine N Lounge, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, kids' club, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of a free area shuttle. .Within a 30-minute walk of this 4-property class Ubud hotel, attractions include Ubud Palace and Ubud Traditional Art Market.

What's nearby

  • Campuhan Ridge Walk - 17 min walk
  • Saraswati Temple - 3 min drive
  • Ubud Palace - 3 min drive
  • Ubud Traditional Art Market - 3 min drive
  • Ubud Monkey Forest - 6 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 78 min drive

Restaurants

  • ‪Zest Ubud Restaurant - ‬16 min walk
  • ‪Alchemy - ‬13 min walk
  • ‪The Sayan House - ‬12 min walk
  • ‪Arcadia Restaurant - ‬15 min walk
  • ‪Yellow Flower Cafe - ‬12 min walk

About this property

The Mansion Resort Hotel & Spa

Family-friendly hotel with 3 restaurants and 5 outdoor pools
The Mansion Resort Hotel & Spa offers its guests a full-service spa, 5 outdoor swimming pools, a sauna, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A children's pool, spa services, and a library are also featured at the family-friendly The Mansion Resort Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Ubud hotel.

  • 79 guestrooms or units
  • 3 levels
  • 5 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 2003
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
The Mansion Resort Hotel & Spa offers 79 accommodations with minibars and a safe. 42-inch flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Ubud hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Microwaves and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on request.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including Ayurvedic.

Languages

Chinese (Mandarin), English, French, Indonesian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe La Terrace
  • Indochine Dine N Lounge

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Piano
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Mansion Resort Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 500000.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 550000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 550000 (one-way), (up to 12 years old)
  • Rollaway bed fee: IDR 500000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: OVO and PayPal
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, OVO and PayPal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Mansion Resort Hotel
Mansion Resort Hotel Ubud
Mansion Ubud
Mansion Hotel Ubud
The Mansion Hotel Ubud
The Mansion Resort Hotel & Spa Ubud, Bali
The Mansion Resort Hotel And Spa
The Mansion Resort Hotel Spa

Frequently asked questions

What is the cancellation policy at The Mansion Resort Hotel & Spa?

The Mansion Resort Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Mansion Resort Hotel & Spa?

Yep, The Mansion Resort Hotel & Spa has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to The Mansion Resort Hotel & Spa?

The closest beach to The Mansion Resort Hotel & Spa is Sanur Beach (20.7 km).

Is there a spa on site at The Mansion Resort Hotel & Spa?

Yep, there is an onsite spa at The Mansion Resort Hotel & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Mansion Resort Hotel & Spa have a pool?

The Mansion Resort Hotel & Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Mansion Resort Hotel & Spa?

The Mansion Resort Hotel & Spa features 5 outdoor pools, a full-service spa and 3 restaurants.

Is The Mansion Resort Hotel & Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that The Mansion Resort Hotel & Spa is a hit with families.

Is there a free airport shuttle available at The Mansion Resort Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Mansion Resort Hotel & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Mansion Resort Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Mansion Resort Hotel & Spa?

No, pets and service animals are not allowed.

The Mansion Resort Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 304 out of 624 reviews
Rating 8 - Good. 211 out of 624 reviews
Rating 6 - Okay. 61 out of 624 reviews
Rating 4 - Poor. 36 out of 624 reviews
Rating 2 - Terrible. 12 out of 624 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Meagan

Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunningly beautiful. The staff are extremely friendly and non-intrusive. Bali is a hot climate and the air conditioning in the room worked well, the hot water for the shower did not work so well, there is no air conditioning in the lobby/restaurant area but there are a few cooling fans. The hotel has six boutique size swimming pools, absolutely marvellous. The food in the restaurant is quite good, the included breakfasts are very good, way better than what has become standard in North America.
Stayed 15 nights in Nov 2024

10/10 Excellent

Tana, Billings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is magical! Be aware that they do host retreats that utilize one of the outdoor stages with a PA system for the teacher to speak over sometimes early in the morning but it wasn't terribly loud. I stayed in both the standalone lodge and then moved to another room that was part of the retreat package I came for and both are amazing in their own way.
Stayed 2 nights in Oct 2024

10/10 Excellent

Trevor, Toronto

Liked: Amenities
Perfect
Stayed 4 nights in Oct 2024

4/10 Poor

Sidra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor experience
Our stay was not good at all, when we arrived in our room we were shocked to see that the room was soo outdated for a 4 star hotel. There was ants in our room which kept coming on daily even after the cleaner, bless him, tried to get rid of them for me. The next day we had a gecko in our room. Not to mention the continuous any highway running across the ceiling. It was not a comfortable stay we avoided being in our room and in the hotel as it was just ants everywhere and soo outdated.
Stayed 4 nights in Oct 2024

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location of the property. There was security who stopped everyone who entered so my partner and I felt safe. The staff and service was great for the entirety of our stay. We went to our room and saw that it didn’t have a bathtub, the whole reason we booked with this property and they were quick to accommodate us. The staff was very friendly, always greeting us whenever they saw us. The breakfast was nice and they were always bringing out fresh food. The pools were well maintained. Overall, great stay for what you pay.
Stayed 6 nights in Sep 2024

10/10 Excellent

Peggy, Cashmere

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 7 nights in Sep 2024

10/10 Excellent

Peggy, Cashmere

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the Best !!!
Stayed 7 nights in Sep 2024

10/10 Excellent

Deepen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place and friendly staff. Good fried rice.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hellmut

Great place
Stayed 7 nights in Aug 2024

10/10 Excellent

Leslie and Aminah

Stayed 5 nights in Aug 2024

10/10 Excellent

ayushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Originally the front desk placed us near refurbishment. After we asked them to assist with construction noise while taking a nap, they immediately upgraded us to an incredible suite. Excellent customer service!
Stayed 2 nights in Jun 2024

10/10 Excellent

Lorette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Family Stay
Great family trip at a beautiful resort but needs to improve WIFI.
Stayed 3 nights in May 2024

2/10 Terrible

Maria Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed. Property does not look like the pictures which includes the gym. My room has ants and gecko.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Stayed 3 nights in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant rooms in an expansive compound
Lovely, elegant room, with a bath/shower, which I appreciated. One stepped out to a small childrens' pool which seemed never to be used. There were 6 pools in all, in the midst of verdant tropical vegetation, and exotic paraphernalia. At times it felt like one was staying in an abandoned film set. Think Howard Hughes.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, comfortable bed, nice to have tv, lots to see
Stayed 2 nights in Mar 2024

8/10 Good

Erin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at The Mansion. The room was clean, large and comfortable. The staff was pleasant and helpful. I would definitely book here again.
Stayed 1 night in Mar 2024

8/10 Good

Dalpreet

A very big resort, beautiful. I was staying alone for 1 night and a group of male workers unlocked the door to my room. It was an accident and they probably thought it was unoccupied but still unacceptable and there is not other lock on the inside of the room.
Stayed 1 night in Feb 2024

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort in Ubud
Amazing retreat style resort in Ubud. Only a 10min walk to the centre of Ubud. Beautiful pool and surroundings. Second stay here and would stay again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Satvinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing. We had a walkout pool. The staffs service was phenomenal. very quiet, and clean. Highly recommend! upgrade to villa . .
Stayed 4 nights in Sep 2023

6/10 Okay

Cheryl

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wait, don't stay during ongoing construction
I can’t recommend this hotel right now. It has so much potential but it feels as if it’s just reopened, the staff are trying to learn their jobs and most of the pools are under renovation. It was difficult to find a common area to relax and enjoy the jungle like scenery, which is the highlight of the hotel, because there is so much renovation going on. The good news is I didn’t hear any of this noise in my room (#21). Only one restaurant is open right now and the service is extremely slow. The included breakfast is ok, not many options to choose from and I found it odd no fruit is included my first few days but they did add half way through my 7 night stay. There was a retreat going on during my stay, which is fine, but given 80-90% of the guests were part of the retreat it wasn’t a great place to meet people, as a solo traveler and felt deserted when they were in their sessions. When they were out of session they took over the place and weren't inviting to anyone not part of the retreat. I get it, I do retreats and you're bonding with those you're in the experience with, so this isn't a criticism just rather pointing out it would be helpful to know events going on at the property before deciding if its a good time to stay. Finally, its pretty far from Ubud Centre & with traffic its 30-45 minutes one way I really wanted to love this property, again it has so much potential, and once the work is done to bring it back to its glory, I’m open to giving it another chance.
Stayed 7 nights in Jul 2023

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel must have been incredible in its hay day!! We had a family room which was great, very clean. We had one large bedroom with a king bed and the second bedroom with 2 single beds. Big bathroom which was great, but had a shower that didn’t work and a leak in the roof. The bathroom did have a large bath shower combo so we used that. The grounds were massive, definitely in need of some TLC but still beautiful and tropical. The 6 pools were great to have. We used their free shuttle service to get to the main shopping area of Ubud and back to hotel. We would definitely stay here again!
Stayed 3 nights in Jun 2023

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
The property itself was nice, I love the jungle vibe with all the trees and the little ponds with the fish and the many swimming pools. Our governor suit was also pretty good, very large and the room was always cleaned when we requested. If there's one major complaint we had it was the food. The breakfast was very limited and most of the time the food was cold, even being one of the first ones there at 7am. The room service food was just as bad, cold and expensive for what it was. One time we had ants on our burger bread. They were nice enough to give a refund on that item but it shouldn't happen at a so called 5 star resort. Other than the food though, it was a nice property and very safe with security at every entrance. I will point out that the staff are very friendly, definitely a highlight of the stay.