Wapa di Ume Ubud

4.5 star property
Luxury hotel with 2 restaurants and 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wapa di Ume Ubud

2 outdoor pools
Aerial view
Building design
Villa, 1 Bedroom, Private Pool with Free Benefits
Villa, 1 Bedroom, Private Pool with Free Benefits

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Pool
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym

Explore the area

Map
JI. Suweta, Banjar Bentuyung, Ubud, Bali, 80571
  • Ubud Palace
    2 min drive
  • Ubud Traditional Art Market
    2 min drive
  • Saraswati Temple
    3 min drive
  • Denpasar (DPS-Ngurah Rai Intl.)
    82 min drive

Room options

Royal Villa, Private Pool

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
2 bedrooms
Premium bedding
  • Sleeps 4
  • 1 King Bed

Villa, 1 Bedroom, Private Pool with Free Benefits

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
Premium bedding
  • 144 sq m
  • Sleeps 3
  • 1 King Bed

Di Ume Suite with Free Benefits

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Family Villa, Private Pool

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
2 bedrooms
Premium bedding
  • 144 sq m
  • Mountain view
  • Sleeps 5
  • 2 King Beds

Lanai Terrace with Free Benefits

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

About the area

Ubud

A luxury stay in the heart of Ubud awaits you at Wapa di Ume Ubud. You'll be 3.7 km (2.3 mi) from Ubud Monkey Forest and 1.7 km (1.1 mi) from Threads of Life Indonesian Textile Arts Center. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and 2 poolside bars. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the 2 hot tubs, gym and steam room plus access to free bike hire. 43 square feet (4 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Attractions within a 30-minute walk of this 4.5-property class Ubud hotel include Ubud Palace and Ubud Traditional Art Market.

What's nearby

  • Ubud Palace - 2 min drive - 1.8 km
  • Ubud Traditional Art Market - 2 min drive - 2.0 km
  • Campuhan Ridge Walk - 3 min drive - 2.7 km
  • Saraswati Temple - 3 min drive - 1.9 km
  • Ubud Monkey Forest - 5 min drive - 3.7 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 82 min drive

Restaurants

  • ‪Andong Teras Restaurant - ‬5 min drive
  • ‪Uma Cucina - ‬5 min drive
  • ‪Pyramids Of Chi - ‬2 min drive
  • ‪Sweet Orange Warung - ‬10 min drive
  • ‪Lumbung Restaurant - ‬2 min walk

About this property

Wapa di Ume Ubud

Luxury hotel with 2 restaurants and 2 outdoor pools
Some rates at Wapa di Ume Ubud are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Wapa di Ume Ubud, you'll find 2 outdoor swimming pools and 2 hot tubs along with a steam room, a fitness centre, and complimentary bicycles. There are 2 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Wapa di Ume Ubud. A free area shuttle within 1 kilometres is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Ubud hotel.

  • 33 guestrooms or units
  • 2 levels
  • 9 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • 43 sq ft of conference space
  • 4 sq. m of conference space
  • Built in 1995
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Wapa di Ume Ubud offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Select Comfort beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a separate bath and shower, dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Indonesian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 1 kilometres
  • Area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: IDR 210,000 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Family friendly

  • 2 outdoor pools
  • Free area shuttle
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • 9 buildings
  • Banquet hall
  • Built in 1995
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wapa di Ume Ubud

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 750000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately IDR 210000 per person
  • Airport shuttle fee: IDR 700000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: IDR 750000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Di Resort
Resort Di
Wapa Di Ume
Wapa Di Ume Resort
Wapa Di Ume Resort Ubud
Wapa Di Ume Ubud
Waka Di Ume Hotel Ubud
Waka Di Ume Ubud
Wapa Di Ume Resort And Spa Ubud, Bali
Wapa Di Ume Resort And Spa Ubud Bali
Wapa di Ume Ubud Hotel
Wapa di Ume Hotel
Wapa Di Ume Ubud Bali
Waka Di Ume Ubud
Wapa Di Ume Resort Spa

Frequently asked questions

Is parking available at Wapa di Ume Ubud?

Yep, Wapa di Ume Ubud has a free self car park and free valet parking. Onsite parking is limited.

How much does it cost to stay at Wapa di Ume Ubud?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Wapa di Ume Ubud on 4 Dec 2024 start from NZ$1,569.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Wapa di Ume Ubud?

The closest beach to Wapa di Ume Ubud is Keramas Beach (14.4 km).

Is there a spa on site at Wapa di Ume Ubud?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Wapa di Ume Ubud have a pool?

Wapa di Ume Ubud has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

What luxury perks are available at Wapa di Ume Ubud?

Wapa di Ume Ubud features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Wapa di Ume Ubud a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as comfy beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Wapa di Ume Ubud.

Is Wapa di Ume Ubud family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Wapa di Ume Ubud is a hit with families.

Does Wapa di Ume Ubud serve breakfast?

Yeah, cooked-to-order brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Wapa di Ume Ubud?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Wapa di Ume Ubud?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Wapa di Ume Ubud?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Wapa di Ume Ubud?

No, pets and service animals are not allowed.

Wapa di Ume Ubud Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 192 out of 245 reviews" "
Rating 8 - Good. 41 out of 245 reviews" "
Rating 6 - Okay. 7 out of 245 reviews" "
Rating 4 - Poor. 3 out of 245 reviews" "
Rating 2 - Terrible. 2 out of 245 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wapa Di Ume is a calming retreat from the hustle and bustle of central Ubud. It feels very traditional and formal, in both look and service compared to some other places we stayed while in Bali. The staff is all very friendly and professional, and happy to help. The rooms are huge, and very minimally decorated, which is both practical and calming. The super-sized beds are super inviting. The spa was lovely, we booked a couples spa package that included a Balinese massage, body scrub, and flower bath overlooking the jungle and grounds - perhaps the highlight of our stay. The hotel restaurant was very good, and the floating breakfast was lovely in the infinity pool, which we had to ourselves.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lukman

Stayed 2 nights in Jul 2024

10/10 Excellent

Bashar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful amenities, our suite had a pool. Staff are very friendly & readily available anytime you need anything. I will definitely stay there again. P.s. take advantage of their special tour deals!
Stayed 3 nights in May 2024

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Favorite Hotel in Ubud!
Wapa Di Umi Ubud feels like family. This was my second stay at this wonderful resort just on the outskirts of Ubud. Located just a short distance from the hustle bustle of Ubud, Wapa Di Ume is a peaceful retreat that reflects the beauty and tradition of Bali. The entire staff goes the extra mile and everyone is so professional, gracious and kind. This resort was recommended to us by the manager of a resort in Seminyak. They have a Spa, restaurant, two pools with bar area, shuttle to and from Ubud and they offer excursions, activities and entertainment. The rooms are beautiful and comfortable and are equipped with refrigerators with minibars, kettles and the necessities you may need. I book the one bedroom villa at an affordable rate. I will definitely be returning to Wapa Di Ume for all of my stays in Ubud. Thank you for making us feel like family! ❤️❤️❤️
Resort grounds
Bridge to additional rooms
Sunset from restaurant
View
Stayed 6 nights in May 2024

10/10 Excellent

Manizhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Jimmy

Travelled with family
Liked: Property conditions & facilities, room comfort
Good stay, but plenty room for improvement
We booked the family villa and it was beautiful, just like the resort. Few resorts in Ubud have beautiful scenery like this one - right on a rice field (not terrace), with an infinity pool and a spa. My favorite part was that the resort offers activities like yoga classes and rice paddy walk. That was a nice bonus. They also arranged breakfast in pool but this felt a but overpriced considering breakfast is already included in the reservation and it was not any different. Areas of improvement are: 1) the gym - it’s in poor condition with some machines not working. No A/C. 2) entire resort is poorly lit at night. Lighting needs to be better. We almost tripped several times cause it was too dark. 3) pest control needs to improve - our room was full of spider webs and wasps. We wouldn’t care but it got to a point where we had bugs in our beds. 4) Communication - teach your staff English. We had tons of miscommunications with appointments. 5) The spa needs more attention. We had a bad massage here, towels were dirty, booked for 1 hr but lasted only 40 minutes. Masseuses were tired as it was end of day. 6) room safe was broken Based on these reasons, although I didn’t mind my stay here, I would rather stay at a different resort next time I’m in Ubud.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such attentive staff, amazingly huge room with view. Breakfast was amazing. Had low expectations but everything was exceeeded. Rooms were expansive and beds so comfortable. What an enjoyable stay. Not far from town either but away from the hustle.
Stayed 2 nights in Mar 2024

8/10 Good

Fundy

Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property (ie. the pools were beautiful, clean, and excellently serviced by hotel staff. The rooms are the same. The staff is phenomenal. Very friendly and always professional.
Stayed 13 nights in Mar 2024

8/10 Good

Mimi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Love the peacefulness and quietness of this place. Not too far from Ubud shopping center. They have a shuttle to take you to the center and pick you up. All staff were friendly. Attentive and prompt to any concerns. We stayed there 8 days. Suprasa the manager was really nice, upgraded our room with a private pool when he noticed we were staying for couple days. Checked in on us to see how everything was and attentive to needs and concerns. We had breakfast here everyday overlooking the beautiful rice terrace, there was a good selection of choices. We were usually out exploring so we had lunch and dinner somewhere else. But the restaurant does serve lunch and dinner as well. The Infiniti pool was very enjoyable. My heart misses everyone at this beautiful resort.
Stayed 9 nights in Feb 2024

10/10 Excellent

joshua, FPO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. The only drawback was the extremely friendly Gecko which insisted on serenading us at 3am. Never knew lizard could be so loud! “Tuko Tuko!!”
Stayed 2 nights in Feb 2024

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff are amazing
Stayed 3 nights in Feb 2024

10/10 Excellent

Janak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in ubud
One of the best properties I’ve ever stayed at. The location, the views, the amenities, the food and the staff was simply spectacular! My room was huge and so comfortable. I could not have asked for more.
Stayed 4 nights in Jan 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money for UBUD
As good or better than the photos. Very large individual pool and huge room. Bathroom top notch and very clean and super quiet at night. The on site restaurant was better than anywhere else we ate in Ubud and staff could not be more helpful or friendly. Definitely stay there again unless this and other positive reviews push prices out of our range!
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed Shabi Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable and enjoyable.
Stayed 4 nights in Jan 2024

10/10 Excellent

Shipra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Dec 2023

10/10 Excellent

John Frederick Connors, Hampshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my 9 night stay at Wapa di Ume Ubud. This was my third visit to Ubud in the past five years, and I stayed at two other resorts on my previous trips. Wapa di Ume Ubud had turned out to be my favorite resort by far. For my future visits to Ubud, I will only stay here from now on. The hotel staff are so friendly and welcoming. The restaurant staff were so amazing. Everyone greeted me each time with a big, authentic smile. I felt like I was treated like family or a friend, not just as a guest. I highly recommend the villa with private pool. Everything I had at Mr. Wayan, Coffee and Eatery was exceptional, from their Indonesian selections to their Western selections. I am looking forward to returning to Wapa di Ume Ubud next year.
Stayed 9 nights in Nov 2023

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peacefulness and the staff make this hotel outstanding . We got a free upgrade which was amazing and the rooms are wonderful . The tranquility of the surroundings are a welcome contrast to the chaos of Ubud centre where you can get a free hotel shuttle. Yoga and Lesminnie where both outstanding in their kindness and nothing ever seems to much to ask
Stayed 5 nights in Nov 2023

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent mini villa.
The views are excellent and the service is extraordinary. The hotel is also very conveniently located near the art market and shopping area. Breakfast is really good too! Getting around within the property requires quite a lot of unsheltered walking.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alex

Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply perfect accommodation, already planning next trip to Bali to stay at this accommodation. Staff are welcoming, very helpful and just wonderful.
Stayed 3 nights in Nov 2023

8/10 Good

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room is nice and the service is brilliant, but the hotel garden and pool are so so. Generally, it's over priced.
Stayed 2 nights in Sep 2023

6/10 Okay

RANVIR SINGH

Liked: Staff & service
Stayed 4 nights in Sep 2023

2/10 Terrible

Erica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was probably once amazing. Not at all anymore. The handle in our shower came right off. No hot water or pressure to begin with. They did fix it but would not use the tub for any reason. Both the tub and the toilet looked like they had been leaking and improperly fixed. Throughout the property there was mold on many of the outdoor surfaces. The breakfast was not good at all. One day the yogurt was warm. Another the scrambled eggs were not even close to cooked. The stench throughout the grounds was absolutely disgusting. I honestly have no idea how this has as many stars as it does. The only positive was the staff's friendliness.
Stayed 3 nights in Sep 2023

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were wonderful. We stayed for one night last minute for a special occasion, and received an upgrade to a pool villa and a celebration cake. I also had a massage which was lovely. We had room service dinner which arrived quickly. We could hear the live music quite loudly from the room, but it stopped quite early (around 9).
Stayed 1 night in Sep 2023