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JW Marriott Parq Vancouver

5.0 star property
Art Deco Vancouver hotel in Downtown Vancouver with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Parq Vancouver

Suite, 2 Bedrooms
2 bars/lounges, sports bar, lobby lounge
2 bars/lounges, sports bar, lobby lounge
Exterior
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Air conditioning
The price is NZ$419
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
39 Smithe Street, Vancouver, BC, V6B 0R3
  • BC Place Stadium
    2 min walk
  • Honey Salt
    1 min walk
  • Yaletown-Roundhouse Station
    9 min walk
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    10 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, View

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 35 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, View

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 35 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Separate bedroom
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Bathrobes
  • 54 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 Bedroom, View

Loft, 1 Bedroom | Property amenity

Loft, 1 Bedroom, View

Highlights

Patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 180 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Lounge Access)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed (Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View

Suite, 2 Bedrooms

Suite, 2 Bedrooms, View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
TV
  • 184 sq m
  • Water view
  • Sleeps 5
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, View

View from room

Executive Suite, 1 Bedroom, View

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 88 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Separate bedroom
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds (Lounge Access)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 2 Queen Beds (Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Bathrobes
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

the DOUGLAS, Autograph Collection

Hot tub
Spa
Pet-friendly
Free WiFi
4.6 out of 5, Wonderful, (618)
The price is NZ$410
for 1 night
includes taxes & fees
5 Jan - 6 Jan
the DOUGLAS, Autograph Collection

About the area

Vancouver

A luxury stay in Vancouver awaits you at JW Marriott Parq Vancouver. Within just a 10-minute stroll, you'll find BC Place Stadium and Rogers Arena. Highlights at this eco-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages and mani/pedis along with access to the steam room. D/6 Bar & Lounge serves local cuisine. BC Kitchen is the hotel's own sports bar, serving drinks along with dinner. Enjoy the 24-hour gym, Hot tub and steam room. 56717 square feet (5269 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find a casino, free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 5:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 30-minute walk of this 5-property class Downtown Vancouver hotel include Granville Island Public Market and Canada Place.

What's nearby

  • BC Place Stadium - 2 min walk
  • Rogers Arena - 8 min walk
  • Canada Place Cruise Ship Terminal - 2 min drive
  • Canada Place - 4 min drive
  • Stanley Park - 7 min drive

Getting around

  • Yaletown-Roundhouse Station - 9 min walk
  • Pacific Central Station - 16 min walk
  • Vancouver International Airport (YVR) - 30 min drive

Restaurants

  • ‪Rogers Arena - ‬9 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Harbour Event Centre - ‬5 min walk
  • ‪Honey Salt - ‬1 min walk
  • ‪Shark Club Bar & Grill - ‬8 min walk

About this property

JW Marriott Parq Vancouver

Art Deco Vancouver hotel in Downtown Vancouver with 2 restaurants
JW Marriott Parq Vancouver offers its guests a full-service spa, Access to hot tub, and a steam room. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 13 meeting rooms are available. Event space at this hotel measures 56717 square feet (5269 square metres) and includes conference space. A casino, a 24-hour fitness centre, and a terrace are also featured at the luxury JW Marriott Parq Vancouver. Parking is available for a fee.

This Art Deco Vancouver hotel is smoke free.

  • 1 building
  • 329 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 2 bars or lounges
  • 56717 sq ft of conference space
  • 5269 sq. m of conference space
  • Built in 2017
  • Casino
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
JW Marriott Parq Vancouver offers 329 accommodations with espresso makers and a safe. Televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include dressing gowns, slippers and hairdryers.

This Vancouver hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Hindi, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 50 per day; includes in/out privileges)
  • Covered valet parking on site (CAD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 5:00 AM to 11:30 AM for a fee: CAD 40 for adults and CAD 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Private picnics

Restaurants on site

  • BC Kitchen
  • D/6 Bar & Lounge
  • Honey Salt
  • Le Doux Ciel
  • The Victor

Things to do

  • 24-hour gym
  • 600 slot machines
  • 63 gaming tables
  • Bicycle tours
  • Casino (72,000 square feet of space)
  • Full-service spa
  • Helicopter/aeroplane tours
  • Private wine tours
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • Microwave on request
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • 56,717 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • On the waterfront
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (74 centimetre high)
  • Height-adjustable showerhead
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Netflix
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 35 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 78.75 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day
  • 1.259 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 40 for adults and from CAD 40 for children
  • Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
  • Covered self-parking fee: CAD 50 per day (in/out privileges)
  • Valet parking fee: CAD 55 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 78.75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. 
    Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Parq Vancouver Hotel
JW Marriott Parq Hotel
JW Marriott Parq
JW Marriott Parq Vancouver Hotel
JW Marriott Parq Vancouver Vancouver
JW Marriott Parq Vancouver Hotel Vancouver

Frequently asked questions

What is the cancellation policy at JW Marriott Parq Vancouver?

JW Marriott Parq Vancouver offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Parq Vancouver?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at JW Marriott Parq Vancouver on 2 Jan 2025 start from NZ$413.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Parq Vancouver?

Yep, JW Marriott Parq Vancouver has a covered self car park with in/out privileges for CAD 50 per day.

Are there any beaches close to JW Marriott Parq Vancouver?

The closest beach to JW Marriott Parq Vancouver is English Bay Beach (2.6 km).

Is there a spa on site at JW Marriott Parq Vancouver?

Yep, there is an onsite spa at JW Marriott Parq Vancouver. You'll enjoy heaps of services like body wraps, body scrubs and facials.

What luxury perks are available at JW Marriott Parq Vancouver?

JW Marriott Parq Vancouver features a full-service spa, 2 restaurants and 2 bars. All guestrooms come with 24-hour room service and espresso makers.

Is JW Marriott Parq Vancouver family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Parq Vancouver is a hit with families.

Does JW Marriott Parq Vancouver serve breakfast?

Sure does, full brekkie is on offer daily from 5:00 AM to 11:30 AM.

Is there a free airport shuttle available at JW Marriott Parq Vancouver?

No, JW Marriott Parq Vancouver does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Parq Vancouver?

Yep, you can grab a meal at JW Marriott Parq Vancouver's onsite restaurant that serves local cuisine.

What time are check-in & check-out at JW Marriott Parq Vancouver?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at JW Marriott Parq Vancouver?

Dogs are welcome at JW Marriott Parq Vancouver, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 16 kg per pet.

JW Marriott Parq Vancouver Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1002 reviews" "
Rating 8 - Good. 166 out of 1002 reviews" "
Rating 6 - Okay. 56 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt the restaurants were that great. Honey & Spice lacked a real identity.
Stayed 3 nights in Sep 2024

8/10 Good

Leo, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good downtown location. I was not too happy with my check in. I requested an early check in and was not offered a check in until the standard time.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational experience!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very accessible to events. Expensive and parking is outrageously expensive. $50 for self parking!
Stayed 1 night in Sep 2024

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, property conditions & facilities
I did not like Honey and Salt, on site restaurant. It was a disappointment. It did not align with the standard of the hotel. Also, some of the staff, particularly in the lounge, were somewhat concealed in the space on their phone. I found that disrespectful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Myles

Stayed 1 night in Sep 2024

10/10 Excellent

Eduardo Tadeo Salazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandy

Liked: Cleanliness
Everything excellent
Stayed 3 nights in Aug 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay at this hotel. Very friendly employees. The hotel was very well maintained and loved the water front so close. Too short of stay, we’ll have to come back again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Crystal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Sukhraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Luyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Will book another stay when I return to Vancouver.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean & spacious. However, the service was poor. The first night the hotel hairdryer and it wasn’t working so I called the front desk. 1/2 an hour later I was still waiting. I called down once again and was told my request “was put on a list” but that it would be expedited. 20 mins later and still nothing. I happened to open the door to see if they’d left it outside and saw a staff member and asked her as well. 10 mins later and I was able to finally get the dryer. If I hadn’t seen the staff member I don’t know how long it would have taken. Note that my family and I were going out to dinner so to have an hour delay for something that should have been resolved easily was frustrating. I’ve had to make similar requests at other (much cheaper) hotels and have never experienced such a lag. The next day, we went left the hotel in the morning and got back at around 5pm. Our room hadn’t been serviced yet and we had no towels. I can honestly say I’ve never been to a hotel where by 5pm the room wasnt serviced. I realized that it was likely because they only wanted to service once at turn down (not twice). Interestingly, the rooms in our floor that had the “privacy please” door hangers had a note on them saying “I’m sorry we couldn’t service your room to respect your ask for privacy…”. So the staff clearly visited the floor…they just didn’t service the rooms that actually wanted servicing. If you want to be a higher-end hotel, don’t cut corners. Not worth the $$$ AT ALL.
Stayed 2 nights in Aug 2024

10/10 Excellent

Harmail

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

8/10 Good

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Brenda Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambiance and easily accessible downtown. Also, clean room, hotel and friendly valet. Restaurant was also great!
Stayed 6 nights in Aug 2024

10/10 Excellent

Messay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ara Karapetian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Winnie Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property!
Stayed 4 nights in Aug 2024