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Sheraton Vancouver Wall Centre

4.0 star property
Eco-certified Vancouver hotel in Downtown Vancouver with 2 hot tubs
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Vancouver Wall Centre

Exterior
Indoor pool
Room, 1 King Bed, Non Smoking, Corner
Premium bedding, down duvets, memory-foam beds, in-room safe
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Pool
  • Gym
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly

Explore the area

Map
1000 Burrard St,, Vancouver, BC, V6Z2R9
  • St. Paul's Hospital
    1 min walk
  • Granville Street
    5 min walk
  • Robson Street
    8 min walk
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    16 min walk

Room options

View all photos for 2 Double Beds, Non Smoking (Low Floor)

Premium bedding, down duvets, memory-foam beds, in-room safe

2 Double Beds, Non Smoking (Low Floor)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, Non Smoking (Club 1 Bedroom Suite: 1 King Bed)

Premium bedding, down duvets, memory-foam beds, in-room safe

Club Suite, Non Smoking (Club 1 Bedroom Suite: 1 King Bed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 49 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking (Low Floor)

Premium bedding, down duvets, memory-foam beds, in-room safe

Room, 1 King Bed, Non Smoking (Low Floor)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Non Smoking (1 King Bed and 2 Double Beds)

Family Room, Non Smoking (1 King Bed and 2 Double Beds) | Floor plan

Family Room, Non Smoking (1 King Bed and 2 Double Beds)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Memory foam bed
2 bedrooms
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (High Floor)

Premium bedding, down duvets, memory-foam beds, in-room safe

Room, 1 King Bed, Non Smoking (High Floor)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (High Floor)

Premium bedding, down duvets, memory-foam beds, in-room safe

Room, 2 Double Beds, Non Smoking (High Floor)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Club Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Club Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Non Smoking (Room 1: King Bed, Room 2: King Bed)

Premium bedding, down duvets, memory-foam beds, in-room safe

Deluxe Room, Non Smoking (Room 1: King Bed, Room 2: King Bed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 49 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, Non Smoking (Club 2 Bedroom Suite. Room 1: 1 King Bed. Room 2: 1 King Bed))

Premium bedding, down duvets, memory-foam beds, in-room safe

Club Suite, Non Smoking (Club 2 Bedroom Suite. Room 1: 1 King Bed. Room 2: 1 King Bed))

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Blackout curtains
Memory foam bed
  • 83 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Balcony)

Room, 1 King Bed, Non Smoking, Balcony (Balcony)

Room, 1 King Bed, Non Smoking, Balcony (Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2016
Down duvet
Memory foam bed
  • 49 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hyatt Regency Vancouver
Pool
Hot tub
Spa
Pet-friendly
4.6 out of 5, Wonderful, (2209)
The price is NZ$1,117
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hyatt Regency Vancouver

About the area

Vancouver

Sheraton Vancouver Wall Centre places you in the centre of Vancouver, within just a 15-minute stroll of Robson Street and Granville Island Public Market. Highlights at this eco-friendly hotel include 2 hot tubs, a restaurant and an indoor swimming pool. .The restaurant, Cafe One, serves local cuisine and is open for breakfast, lunch and dinner. Bar One is the hotel's own bar, serving drinks along with lunch and dinner. 55000 square feet (5110 square metres) of event facilities include 30 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Downtown Vancouver hotel include BC Place Stadium and Canada Place Cruise Ship Terminal.

What's nearby

  • Robson Street - 8 min walk - 0.7 km
  • BC Place Stadium - 17 min walk - 1.5 km
  • Canada Place Cruise Ship Terminal - 17 min walk - 1.5 km
  • Rogers Arena - 2 min drive - 1.9 km
  • Stanley Park - 6 min drive - 3.7 km

Getting around

  • Burrard Station - 10 min walk
  • Vancouver Waterfront Station - 19 min walk
  • Vancouver International Airport (YVR) - 26 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min walk
  • ‪Breka Bakery & Cafe - ‬4 min walk
  • ‪The Fountainhead Pub - ‬3 min walk
  • ‪Lux Lounge - ‬4 min walk
  • ‪Tim Hortons - ‬4 min walk

About this property

Sheraton Vancouver Wall Centre

Eco-certified Vancouver hotel in Downtown Vancouver with 2 hot tubs
Sheraton Vancouver Wall Centre offers its guests 2 hot tubs, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 30 meeting rooms are available. Event space at this hotel measures 55000 square feet (5110 square metres) and includes conference space. The eco-certified Sheraton Vancouver Wall Centre also features a garden, concierge services, and laundry facilities. Parking is available for a fee. A complete renovation of Sheraton Vancouver Wall Centre was completed in May 2016.

This 4-star Vancouver hotel is smoke free.

  • 746 guestrooms or units
  • 36 levels
  • 2 buildings
  • 55000 sq ft of conference space
  • 5110 sq. m of conference space
  • Built in 1994
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Vancouver Wall Centre offers 746 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. This accommodation offers separate sitting areas. Memory foam beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Vancouver hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 9.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CAD 53.38 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bar One
  • Cafe One
  • Starbucks

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Wedding services

Business services

  • 30 meeting rooms
  • 55,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 36 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1994
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Composting
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.259 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 9.95 per day (rates may vary)
  • Self-parking fee: CAD 53.38 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Vancouver Centre
Sheraton Vancouver Wall Centre
Sheraton Wall
Sheraton Wall Hotel
Sheraton Wall Hotel Vancouver Centre
Sheraton Vancouver - Wall Centre Hotel Vancouver
Vancouver Sheraton
Sheraton Vancouver Wall Centre Hotel
Sheraton Wall Centre Hotel
Sheraton Wall Centre
Sheraton Vancouver Wall Centre Hotel
Sheraton Vancouver Wall Centre Vancouver
Sheraton Vancouver Wall Centre Hotel Vancouver

Frequently asked questions

What is the cancellation policy at Sheraton Vancouver Wall Centre?

Sheraton Vancouver Wall Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Vancouver Wall Centre?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Vancouver Wall Centre on 15 Dec 2024 start from NZ$302.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Vancouver Wall Centre?

Yep, Sheraton Vancouver Wall Centre has a self car park with in/out privileges for CAD 53.38 per night.

Are there any beaches close to Sheraton Vancouver Wall Centre?

Yep, Sheraton Vancouver Wall Centre is a short 19-minute walk from English Bay Beach.

Does Sheraton Vancouver Wall Centre have a pool?

Sheraton Vancouver Wall Centre has an indoor pool.

What luxury perks are available at Sheraton Vancouver Wall Centre?

Sheraton Vancouver Wall Centre features 2 hot tubs, a health club and an indoor pool. All guestrooms come with memory foam beds and premium bedding.

What makes Sheraton Vancouver Wall Centre a romantic place to stay?

A lounge bar, plus memory foam beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Vancouver Wall Centre.

Is there a free airport shuttle available at Sheraton Vancouver Wall Centre?

No, Sheraton Vancouver Wall Centre does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Vancouver Wall Centre?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Vancouver Wall Centre?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sheraton Vancouver Wall Centre?

Furry friends are welcome at Sheraton Vancouver Wall Centre, with food and water bowls on offer.

Sheraton Vancouver Wall Centre Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 911 out of 1376 reviews" "
Rating 8 - Good. 280 out of 1376 reviews" "
Rating 6 - Okay. 111 out of 1376 reviews" "
Rating 4 - Poor. 36 out of 1376 reviews" "
Rating 2 - Terrible. 38 out of 1376 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicolo, Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevators are very slowly. But is great hotel to stay is very close to the amenities of the city
Stayed 5 nights in Aug 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Vancouver. The lights on the trees out front are a really nice touch for the late night walks back.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hethin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Above
We really enjoyed the location and convenience of staying at this property. The grounds of the hotel complex are quite nice - lots of trees and flowers, a fountain. The area around the hotel felt relatively safe, even late at night. Loads of shops and restaurants nearby. Close to Robson Street and Granville Island. The staff were friendly, informative and helpful. Convenient parking. The hotel was clean. The elevator to the 32nd floor was very fast. The views were amazing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great central location in a very walkable city. Clean. Great staff. Starbucks on site.
Stayed 1 night in Aug 2024

6/10 Okay

Shui Lun

Travelled with family
Disliked: Amenities
Central location
Stayed 3 nights in Aug 2024

6/10 Okay

Bali

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms need to be upgraded. Lobby looks like a kids play center. Needs to be more plush. Insufficient supplies in the room. No shower caps. Always short on coffee, creamer, cups etc
Stayed 6 nights in Aug 2024

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Sheraton was decent. The customer service was very good and the door men were very nice and helpful. They let us check in early and check out at 12. The rooms were clean but the beds were hard and not comfortable. In a good location lots of places to walk to. There’s a Starbucks, cafe, and liquor store in the building. A bit of homeless people in the area but not too bad.
Stayed 3 nights in Aug 2024

10/10 Excellent

Danying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Lovely staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gerardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever. Loved the room, convenience and even the room service. Could not falt anything
Stayed 3 nights in Jul 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD
Stayed 1 night in Aug 2024

10/10 Excellent

Siyuan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in the heart of the city. The view from our room was spectacular. We had a great stay and recommend the hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Mio

Stayed 2 nights in Aug 2024

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Great customer service
Stayed 3 nights in Aug 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Darren Peter

Travelled with family
Disliked: Staff & service
The hotel room was reasonably clean and offered lots of wardrobe space. We were in a family suite and had registered all 4 people staying there, but for some reason housekeeping only left us 2 glasses and 2 bottles of water each day. The primary bedroom was a LOT smaller than expected – room only for the bed, no desk/dressing table or incidental chairs as were present in the secondary. Doorpersons basically ignored us after we first arrived as we didn’t hand out cash for them opening Taxi doors and offering to help with baggage, which we declined. As we’d JUST arrived and were very tired, we’d not had time to load up on CAD. Seeing how mercenary they were was very off-putting. Trying to get a lift from the 11th floor between 9AM and 10AM was impossible. If a lift did stop on your floor, it was already full. 4 lifts serving 35 floors really felt inadequate at these times. 3 weeks after leaving the hotel I’m STILL waiting for my room deposit to be returned. Sheraton have not responded to any of my 3 inquiries on why this is taking so long.
Stayed 8 nights in Jul 2024

6/10 Okay

William

Liked: Staff & service
definitely not worth AU$750 a night.
Stayed 6 nights in Jul 2024

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Loved the property, the view was phenomenal, and the room was spacious. Check in was easy and they had rooms early so it was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel , great staff and great amenities but the proximity with the emergencies brings a lot of noise during the night and also quite a few homeless and addicts in the area. Never felt unsafe tho.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessie

Stayed 2 nights in Aug 2024

4/10 Poor

Harold

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024