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Barceló Maya Tropical - All Inclusive

4.0 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Barceló Maya Tropical - All Inclusive

2 outdoor pools, open 9:00 AM to 7:00 PM, pool loungers
Water park
Free minibar, in-room safe, desk, iron/ironing board
Property amenity
Junior Suite, Oceanfront (Premium Level)

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Gym
  • Spa
The current price is NZ$392
includes taxes & fees
4 May - 5 May

Explore the area

Map
Carretera Chetumal - Puerto Juarez, Km 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪9 min walk‬
  • Puerto Aventuras Golf Club
    ‪3 min drive‬
  • Puerto Aventuras Marina
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪259 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
Day bed
Shower/bath combination
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Free minibar, in-room safe, desk, iron/ironing board

Junior Suite, Oceanfront (Premium Level)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Day bed
Down duvet
Separate bedroom
  • 53 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

A luxury stay in Xpu-Ha awaits you at Barceló Maya Tropical - All Inclusive. Within just a 10-minute stroll, you'll find Xpu-ha Beach and Ecopark Kantun Chi. Highlights at this all-inclusive property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, Swedish massages, aromatherapy and hydrotherapy along with access to the sauna. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. 10000 square feet (929 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Buffet breakfast is available for free. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Xpu-Ha property, you'll be 0.8 km (0.5 mi) from Cenote Cristalino and 2.9 km (1.8 mi) from Puerto Aventuras Marina.

What's nearby

  • Ecopark Kantun Chi - 9 min walk - 0.8 km
  • Cenote Azul - 15 min walk - 1.3 km
  • Puerto Aventuras Golf Club - 3 min drive - 2.7 km
  • Puerto Aventuras Marina - 4 min drive - 3.3 km
  • Dolphin Discovery - 5 min drive - 3.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 63 min drive

Restaurants

  • ‪Mirador Buffet - ‬9 min walk
  • ‪Carey Lobby Bar - ‬9 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬6 min walk
  • ‪Bar Mojado Beach - ‬13 min walk

About this property

Barceló Maya Tropical - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Barceló Maya Tropical - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Barceló Maya Tropical - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this property measures 10000 square feet (929 square metres) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the luxury Barceló Maya Tropical - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Xpu-Ha property.

  • 478 guestrooms or units
  • 3 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 2006
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Barceló Maya Tropical - All Inclusive offers 478 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, French, Italian, Spanish

Similar properties

Aerial view

Barceló Maya Colonial - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 1,003 reviews
The price is NZ$392
includes taxes & fees
4 May - 5 May
Barceló Maya Colonial - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Piano
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Day bed
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Tropical - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.59 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barceló Maya Tropical All Inclusive All-inclusive property
Barceló Maya Tropical All Inclusive
Barcelo Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical Xpu-Ha
Barcelo Tropical
Barcelo Tropical Maya
Maya Tropical
Maya Tropical Barcelo
Tropical Barcelo
Barcelo Maya Tropical All Inclusive Hotel Xpu-Ha
Barcelo Maya Tropical All Inclusive Hotel
Barceló Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical All Inclusive
Barceló Maya Tropical Xpu-Ha
Barceló Maya Tropical Inclusi
Barceló Maya Tropical - All Inclusive Xpu-Ha
Barceló Maya Tropical - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Maya Tropical - All Inclusive?

Barceló Maya Tropical - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Maya Tropical - All Inclusive?

As of 21 Apr 2025, prices found for a 1-night stay for 2 adults at Barceló Maya Tropical - All Inclusive on 4 May 2025 start from NZ$388.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Maya Tropical - All Inclusive?

Yep, Barceló Maya Tropical - All Inclusive has a free self car park.

Are there any beaches close to Barceló Maya Tropical - All Inclusive?

Yep, Barceló Maya Tropical - All Inclusive is a short 1-minute walk from Xpu-ha Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Barceló Maya Tropical - All Inclusive?

Yep, there is an onsite spa at Barceló Maya Tropical - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Barceló Maya Tropical - All Inclusive have a pool?

Yep, and guests love it! Barceló Maya Tropical - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 7:00 PM.

Does Barceló Maya Tropical - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Maya Tropical - All Inclusive?

Barceló Maya Tropical - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with 24-hour room service and free minibar items.

What makes Barceló Maya Tropical - All Inclusive a romantic place to stay?

A hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Barceló Maya Tropical - All Inclusive.

Is Barceló Maya Tropical - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Barceló Maya Tropical - All Inclusive is a hit with families.

Does Barceló Maya Tropical - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer at Barceló Maya Tropical - All Inclusive.

Is there a free airport shuttle available at Barceló Maya Tropical - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Maya Tropical - All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Barceló Maya Tropical - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Maya Tropical - All Inclusive?

No, pets and service animals are not allowed.

Barceló Maya Tropical - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 543 out of 1005 reviews
Rating 8 - Good. 240 out of 1005 reviews
Rating 6 - Okay. 103 out of 1005 reviews
Rating 4 - Poor. 74 out of 1005 reviews
Rating 2 - Terrible. 45 out of 1005 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria Fatima

Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

ashlin dru echo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Sadaf, North Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was big, but the rooms were small and outdated. The variety of food was good. However, the public restrooms were not clean. The beach access was great, and the excursions were well-organized. But there weren’t many evening programs.
Stayed 6 nights in Dec 2024

10/10 Excellent

Clifton Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2025

10/10 Excellent

Filonas

Stayed 9 nights in Dec 2024

10/10 Excellent

Agnieszka

Stayed 5 nights in Jan 2025

6/10 Okay

Katherine, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Adam John

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prepare to walk. Resort is HUGE. Food is OK everything else is Perfect. Tip good the bartenders and they will get you drunk HAHA Amazing time all in all 9/10
Stayed 6 nights in Jan 2025

8/10 Good

BOGDAN F

Stayed 5 nights in Jan 2025

2/10 Terrible

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible Horrible Horrible staff. Only 3 out of everyone there was nice. The rest, horrible service, couldnt say hi. If you asked a question, they would give you a dirty look and be bother about it. From the buffet staff, bartenders, lifesavers...like i said only 3 stuff members were nice. Horrible food at the buffets. To make reservations....everything was booked. Cleaning ladies were nice. Will never stay at a Barcelo again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me encanto de este hotel.
Stayed 5 nights in Dec 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Revonna

Travelled with family
This is the 5th resort in Mexico we’ve stayed at and our least favorite. From fighting for beach chairs, no available dinner reservations, mediocre buffet, no free room service, limited bars, no breakfast or lunch a la carte restaurants, embarrassing NYE celebration and staff that are seemingly there to ensure you do what the hotel wants- this is just not a place we would go again.
Stayed 5 nights in Dec 2024

4/10 Poor

veronica

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
No dinner reservations available all week; staff rude and unattentive and guest services was no help. No one seemed to care about guests, wait times or even where to get a meal. Oh, and if you have more than 4 people in your party you will never be able to sit together. Restaurants only had - few tables for 6 and refused to push any together to accommodate. Horrible experience all around.
Stayed 6 nights in Dec 2024

10/10 Excellent

Shani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Would have liked the staff to be more informative about the activities the hotel offers, restaurants options etc.
Stayed 5 nights in Dec 2024

8/10 Good

Destiny Rae, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been here plenty of times and enjoy our stay. The size of the property is very large which works well for our family. I’m sure that we will be back.
Stayed 7 nights in Dec 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We love our time at Barceló! It’s why we have come back 11 times!
Stayed 7 nights in Dec 2024

8/10 Good

Katharina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Barcelo Maya is a massive hotel on a stunning beach with great snorkeling and water sports, various water slides and swim up bars, huge pool areas and six hotels. We stayed at the Colonial although we booked at the Tropical and nobody explained that to us, a bit confusing. First off, although it’s an all inclusive, there are many things you have to pay for. Minigolf, bowling, go carts, waterpark etc are all not included but pretty expensive. A bit disappointing. Second, it was impossible to get a booking in any of the specialty restaurants so we are at the buffet every dinner which was a bit repetitive and mediocre. Drinks were weak and watered down. Third, although there are a lot of water sport options, they require to stand in line for an hour or more to sign up in the morning and then sometimes the conditions are not suitable when the time comes. We still had a wonderful time because we brought our own snorkel gear which we used daily for snorkeling around the beach area. We also walked over to the Cenote Azul which was magical. The staff were civil at best but not very friendly. A notable exception was Darinel our bar tender in the show bar who was very friendly and amazing. He made up for the unhelpful reception staff who didn’t explain anything to us upon check in and gave us a QR code which only showed a property map. Overall, the stay was fine but not as excellent as we had expected.
Stayed 4 nights in Dec 2024

8/10 Good

Emad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotels are overcrowded. No beach service. Dining reservations very limited. Staff communication issues. Buffets are far from beach area with long walking distance.
Stayed 5 nights in Dec 2024

10/10 Excellent

delton lee, Wheaton

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2024

8/10 Good

Olga, Spokane

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
There is no ventilation on rooms, all clothes were wet and not getting dry enough. Not enough beach chairs, we came at 8 am and every spot was already taken, it was continuing through all stay.
Stayed 8 nights in Dec 2024

10/10 Excellent

Sona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
premium level- transport- happy shuttle- since the hotels has to be booked at least 48 hrs prior and is also more expensive. -concierge pre-reserved the special restaurants steakhouse, Italian and Japanese. There is also seafood restaurant. Change the reservations if u want to. The Japanese restaurant is an experience. The food in the Italian exceeded expectations. - room has sliding bathroom doors which cant be locked. - book is in the room with all activities listed. We were also given a small list at check-in. All shows were good but The “Mexican fiesta” - excellent! - dolphinaris- The interaction with the dolphins was wonderful but the customer exp left a sour taste. The price is listed only in usd. If you are paying in another currency, they convert first to pesos and then to the relevant currency. We paid in cad. So the conversions gave a loss of 40 cad compared to converting directly from usd to cad. 1pic is 49usd digital OR printed. Insane! - Jet ski- absolutely great and a good experience overall. Photos turned out grt. -Zumba class, water aerobics- held by the pool bar. look at information /schedule by the pools. -The place and pools wer so well maintained they need special mention. rained th 1st night but by 9am the pools were clean.The grass is regularly trimmed, the trees maintained, the decks hosed down every evening and the cups left behind picked up. The place is extremely maintained considering the num of people. Tipping is appreciated.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all had a wonderful time. This was our 12th time at this resort. We love it and can’t wait for our next trip back!
Stayed 4 nights in Dec 2024

6/10 Okay

Behtash

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Barcelo Tropical for 6 days, from Dec 14-20, . The area around the hotel, specially Caribe are very nice and accessible. At check in they insisted that they have no spots available for our group. They were not willing to upgrade us and only option was a downgrade for the same price. After insisting from us they magically found three rooms for our group. The hotel is dated and rooms are more like motel rooms. Staff are not friendly. Food options in the hotel are limited. Restaurants are so bad that after two restaurants we preferred to eat at the buffet. If you stay there avoid the restaurants and go to Caribe buffet which is much better quality.
Stayed 6 nights in Dec 2024

6/10 Okay

Anzhelika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024